2017 Leading Hospitals Towards Success Qualities of an Hospital Administrator Bride and Groom Common sense science amp art Knowledge Experience Quality Sensitive to patient needs wants and experience ID: 796606
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Slide1
Dr Balaji GoliVishwas 2017
Leading Hospitals
Towards Success
Slide2Qualities of an Hospital AdministratorBride and GroomCommon sense :: science & artKnowledge
Experience
Quality
Sensitive to patient needs, wants and experience
Sensitive to rupee
Slide3SWOTMarket SurveyMarket CompetitionClinical Departments SpreadProfessionals AvailabilityLocal Business Practices
Success
Scale
–
Community and Business
Slide4Guiding PrinciplesInvestment Plan and SpreadGreen vs Brown Field ProjectsRental vs Purchase – Land & Building
Building Construction Time vs Opportunity Loss
Staffing
–
Training Policy
HR Policies
Vision and Ethics
Expansions and
Take-overs
Out-sourcing vs In-sourcing
Slide5Planning and StrategyInvestment – thumb rule – Rs per bed
Equity vs Debt; Investors
–
Private Equity, Venture Capital, Angel Investors
Business Plan
Business Strategy
Profit
Indices
PAT vs Valuations
Slide6OperationsCustomer – needs and wantsCustomer centric model
TAT
Quality visibility
Transparency
Revenue Streams
Medical Lab
SCM
EBITA
Slide7Take care of customer, she/he will take care of you“Make your customer love your hospital experience” –
Success factor
Slide8Thank youDr Balaji Goli