PPT-Understanding social performance: a ‘practice drift’ at the frontline of Microfinance

Dr Mathilde Maitrot GCRF PostDoctoral Researcher Global Development Institute Outline of todays presentation Determinist conceptualizations and their application to microfinance Mission Drift . Managing . People. for . . Service Advantage. Overview of Chapter 11. Service Employees Are Crucially Important. Factors Contributing to the Difficulty of Frontline Work. Cycles of Failure, Mediocrity, and Success. to the Social Performance Indicators (SPI). Tool. Introductions & Expectations. Microfinance knowledge exchange network focused on disseminating good practices. Core members. : five French organizations specialized in microfinance. Central Asia. Khartoum 2012. Development of Microfinance in Central Asia*. JSC. «. FUND for FİNANCİAL. SUPPORT of AGRİCULTURE. ». JSC “NATIONAL MANAGING HOLDING “KAZAGRO”. Microfinance in Central Asia . Chapter 3. In-Class Exercise: . I’ll Cook His Goose!. . Understanding Buyers . Starts with understanding yourself,…..and being confident in what you are selling.. Knowledge Bases (from Chapter 2):. Initiatives . around . the Globe. & . Role in . Poverty . Alleviation. Dr. Haroon ur Rashid Khan. King Abdulaziz University, . Jeddah, Saudi Arabia. & . Sysco Solutions, SAS, France. Microfinance. Assessing Social Performance . of Microfinance Institutions. The role of the Microfinance Associations. Network Meeting – SPTF – Jordan 2012. Microfinance knowledge exchange network focused on . :. social science. SEOW TA WEE, . Ph.D. Research?. the systematic investigation into and study of materials and sources in order to establish facts and reach new conclusions. .. a ​detailed ​study of a ​subject, ​especially in ​order to ​discover (new) ​information or ​reach a (new) ​. Alison Domakin and Liz Curry. NOPT conference 2016. Check in what you know about the Frontline programme already. Provide you with information about the curriculum and ethos of the programme. Tell you more about what we do as practice educator and academic tutor working side by side on the programme. Mark Baldwin . (hssmjb@bath.ac.uk). NOPT Conference. 4. th. July 2017. What I am going to talk about. Think about social work and what it is. Social work as constructed by contemporary politics and policy – look at context. . Managing People for . Service Advantage. 1. Importance of Service Employees. Frontline is an important driver of customer loyalty. Anticipating customer needs. Customizing service delivery. Building personalized relationships. October 2, 2017. ©2016 Frontline Education Confidential & Proprietary. 2. Focus for Observers – What is it!. Connecting Employee Evaluation Management (EEM) to Focus. Calibrating Observers. Focus for Teachers. Dr. . Muneer. . Babu. M . Senior Lecturer in Economics. IBSUniversity. Microfinance. Microfinance is a provision of small financial services (saving, loan, insurance and remittance) through group lending mechanism even without collateral.. Africa. Context. A . study. . launched. in 2020 . at. the initiative of SEF (Small Enterprise . Foundation. ) and SIDI (Solidarité Internationale pour le Développement et l'Investissement. ). Accompanied and co-financed by the . . Dr James Hawkins. www.goodmedicine.org.uk. key points of this talk. black heresy: what is therapeutic drift and does it really matter? . red herring: does it distract us from much more major problems? .