should be naturally joyful activities Butstuff gets in the way Increasing demands on time resources amp energy Working with poorly designed systems for daily work Increasing staff turnover and staff leaving core service jobs for other opportunities ID: 809371
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Slide1
Joy in Work
Slide2“ Healing and caring should be naturally
joyful activities”
Slide3But……stuff gets in the way
Increasing demands on time, resources & energy
Working with poorly designed systems for daily work
Slide4Increasing staff turnover and staff leaving core service jobs for other opportunitiesIncreasing amounts of
burnout
Slide5“Connecting to Meaning and Purpose”
Slide6Joy in Work
Slide7……..Absence of burnout or individual wellness…..What it’s not….
Slide8Joy in Work is..
Generated by the systemOccurs system wide
Slide9It impacts upon….Staff engagementStaff satisfactionPatient ExperienceQuality of CarePatient SafetyOrganisational Performance
Slide10So what can we do about it?Recognise its importanceLook at the IHI 4 steps to a joyful, engaged workforceKey ideasMeasurement and assessment tools for gauging effort
Slide114 Steps to supporting a joyful and engaged workforceAsk staff…What matters to you?Identify unique impediments to joy in work in the local contextCommit to a systems approach to making joy at work a shared responsibility at all levels of the organisation.Use improvement science to test approaches to improving joy at work in your organisation
Slide12Exercise In pairs have a conversation about what matters to youAs a team pull together a summary to share
Slide13What have others done? Mission Review Programme
Encouraged to speak up Carry cards to give to co-workers to recognise good deeds/actions that reflect mission
Slide14What have others done?IHI 3 month peer acclimatisation process for all new employeesUse pulse surveys monthly tracking engagement and satisfaction
Veteran Health AdministrationApp staff real time resilienceAtlassian1 day a quarter to do whatever
they want to do, have to feedback
Slide15ExerciseWhat are the pebbles in your shoesAs a team take one of the pebbles and develop a simple improvement plan with a set of measures to gauge your success
Slide16Slide17IHI Framework for Improving Joy at WorkPerlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. IHI White Paper. Cambridge, Massachusetts: Institute for Healthcare Improvement; 2017.