Fuze inContact How It Works Virtual Prex00660069x Routing VPRRegardless of the physical location of the contact center agent Fuzes implementation of VPR routes contact center calls to the ID: 849087
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1 inContact designed to reduce complexity
inContact designed to reduce complexity for agents, enhance the caller experience, and provide the highest Fuze & inContact: How It Works Virtual Pre�x Routing (VPR)Regardless of the physical location of the contact center agent, Fuze’s implementation of VPR routes contact center calls to the closest Fuze data center globally, increasing audio quality and decreasing call latency. Fuze customers also have utilizes VPR if it is con�gured for their users. This simpli�es Dynamic Directory SyncWhen a contact center agent receives a customer call outside of his or her area of expertise
2 , the agent needs to quickly and knowled
, the agent needs to quickly and knowledge worker. Agents can utilize Dynamic Directory Sync, a dynamic address book of all Fuze users in the MAX client, to www.fuze.com Presence Adapter The Fuze/inContact Presence Adapter ensures that important contact center calls are not routed to agents who are unavailable. The Presence Adaptor updates the inContact MAX agent availability to re�ect if that agent is on inContact calls will be routed to that agent until they become available. In addition, this integration provides accurate reporting of an agent’s work day, reporting both on Fuze and inContact activity