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Unit Commanders Course The Complaint Process and Unit Commanders Course The Complaint Process and

Unit Commanders Course The Complaint Process and - PowerPoint Presentation

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Uploaded On 2018-11-02

Unit Commanders Course The Complaint Process and - PPT Presentation

Your Responsibility Civil Air Patrol Introduction Hopefully you will never be saddled with an IG complaint As a commander though you must be aware of the process and your role in ensuring the process proceeds expeditiously and fairly ID: 710151

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Presentation Transcript

Slide1

Unit Commanders Course

The Complaint Process and Your Responsibility

Civil Air PatrolSlide2

Introduction

Hopefully you will never be saddled with an IG complaint. As a commander though, you must be aware of the process and your role in ensuring the process proceeds expeditiously and fairly.Slide3

Can you:

Explain the role of the IG in the complaints process? Explain the duty of the commander to ensure grievances are resolved fairly, impartially and promptly? Explain how the unit commander properly directs complaints brought forward by members of the unit? Explain the complaint process?Slide4

The role of the IG in the complaints processSlide5

Command duties:your responsibilities

What are some best practices?Slide6

The complaints process

Photo: US Air ForceSlide7

DiscussionSlide8

Conclusion

Conflict is natural, complaints are not. The Complaints Resolution program is in place to recognize problems early, investigate complaints and help guide commanders to ensure that all members are treated properly, fairly, objectively, impartially and with integrity.Slide9

Unit Commanders Course