Your Responsibility Civil Air Patrol Introduction Hopefully you will never be saddled with an IG complaint As a commander though you must be aware of the process and your role in ensuring the process proceeds expeditiously and fairly ID: 710151
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Unit Commanders Course
The Complaint Process and Your Responsibility
Civil Air PatrolSlide2
Introduction
Hopefully you will never be saddled with an IG complaint. As a commander though, you must be aware of the process and your role in ensuring the process proceeds expeditiously and fairly.Slide3
Can you:
Explain the role of the IG in the complaints process? Explain the duty of the commander to ensure grievances are resolved fairly, impartially and promptly? Explain how the unit commander properly directs complaints brought forward by members of the unit? Explain the complaint process?Slide4
The role of the IG in the complaints processSlide5
Command duties:your responsibilities
What are some best practices?Slide6
The complaints process
Photo: US Air ForceSlide7
DiscussionSlide8
Conclusion
Conflict is natural, complaints are not. The Complaints Resolution program is in place to recognize problems early, investigate complaints and help guide commanders to ensure that all members are treated properly, fairly, objectively, impartially and with integrity.Slide9
Unit Commanders Course