Agency Commerce Spring 2017 - PowerPoint Presentation

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Agency Commerce

Spring 2017

Travelport Smartpoint 7.3For Travelport Apollo and Galileo

Release OverviewSlide2

Accelerate Agent Efficiency

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Travelport Smartpoint 7.3 offers new features, tools and updates that will help you sell more travel, work faster and be more efficient every day. The theme for this release is “accelerate agent efficiency”.Slide3

What’s the purpose of this document?

The purpose of this document is to provide an overview of the enhancements in Travelport Smartpoint 7.3. Many of the enhancements have been developed based on feedback from travel agents to help existing users utilise Travelport Smartpoint more fully or to help non-users embrace it for the first time.

The presentation is split into the following sections, as follows:

Accelerate agent efficiency for booking airline content

Accelerate agent efficiency for hotel and car content

Accelerate agent efficiency for working smarter

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Priority Enhancements

Travelport Apollo and Galileo contains improvements in the following areas:

Display SVC segments that require EMD-S, then easily Issue,  review, void and refund EMDs, with

the new EMD Manager

Now easily identify types of credit card fees with new OB Fees management

Save time with the pre-population of PNR details in the hotel availability search

Work more flexibly with the ability to minimise Travelport Smartpoint windows

Provide the best value with promotional offers showcasing branded fares from airlines and lowest

public rates to book from hotels

Improved pre-booking seat map response

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Accelerate agent efficiency

for booking airline content

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Contents

EMD Manager

OB Fees ManagementPromotional offers showcasing branded fares

Display Direct Payment Carrier promotion fare indicator in the fare shop response

Improved pre-booking seat map response

Ensure post-booking that seat maps and ancillary services are not displayed for unconfirmed segments

Search Control Console users - accept channel ID & SCC override modifiers in fare shop, fare quote/pricing, ticketing & fare display requests

Ancillary rules processing – pre-booking only

View additional fare details from a fare shop display

Filter an air availability display

Fare quote pricing entry to show in the filed fare display

Enhancements

for booking airline content

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EMD Manager provides an assisted way of issuing EMD-S. The workflow allows for the completion of the process of issuing EMD-S without needing to know cryptic entries or associated modifiers. Features of the workflow include:

Override the FOP with one required specifically for the EMD-S

Easily associate the relevant ticket informationInclude additional tax or commission information so it is calculated with the EMD-S

enable the agent to print documentation at the same time as issuing the EMD-S Void or refund the EMD-S with one click process

EMD Manager - Display SVC segments and Issue EMD-S

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EMD Manager is accessed from the Tools menu or quick key ALT + K.

The ‘Services’ screen displays showing all the associated service segments to the PNR. This gives the ability to quickly see the status of the service segments and what EMD-Ss need to be issued.

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EMD Manager - Display SVC segments and Issue EMD-S (cont’d)Slide9

Click on ‘Edit Payment Method’ to add/ override EMD FOP the form of payment stored in the PNR with a new form of payment for the EMD-S.

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EMD Manager - Display SVC segments and Issue EMD-S (cont’d)Slide10

Clicking on the ‘Edit’ icon next to each service segment presents the details of the ticket which can be associated to the SVC segment. Endorsements, taxes and commission can also be added to the EMD-S.

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EMD Manager - Display SVC segments and Issue EMD-S (cont’d)Slide11

Additional documentation can be printed at the same time as issuing the EMD-S. This can be achieved by ticking the ‘Print’ checkbox and selecting the print options required.

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EMD Manager - Display SVC segments and Issue EMD-S (cont’d)Slide12

The ticket box can be used to select which EMD-Ss need to be issued. Selecting ‘Issue’ provides the ability to issue one or more EMD-S.

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EMD Manager - Display SVC segments and Issue EMD-S (cont’d)Slide13

The Review tab is the equivalent of the EMDL entry and gives the ability to view the EMD Details and History (EMD-D ) by clicking on the ‘Details’ button.

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EMD Manager - Review Void Refund EMD-S (cont’d)Slide14

From the Review tab, once the ‘Details button’ has been clicked an EMD can be voided or refunded through a few simple clicks.

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EMD Manager - Review Void Refund EMD-S (cont’d)Slide15

Refund EMDs

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EMD Manager - Review Void Refund EMD-S (cont’d)Slide16

Review tab display of void, and refunded EMDs following successful processing.

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EMD Manager - Review Void Refund EMD-S (cont’d)Slide17

Fare shop results will now include OB fees (Ticketing & CC fees) whenever applicable as part of the grand total. Also, the fee details will be called out in the Details section of the fare shop response. The OB Fees can be excluded from shop by using the OBX (all fees), OBXT (Ticketing Fees) & OBXF (FOP Fees). The FOP must be stored in the PNR or the FP modifier with the 6 digit bin number (first 6 digits of the CC) should be provided in the fare shop entry to get back the CC Fees (Ex : /FP444433).

There will be no OB fees displayed at the time of shopping for direct payment carriers. But there could be other fees that may be part of the shop response. Disclaimers will be added to the shop response for direct payment carriers, in case some fees has been included and OB fees not included.

Please Note: OB Fees will not be returned for any carrier during shop/price on Travelport Apollo.

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Travelport Smartpoint 7.3 via Travelport Galileo only

OB Fees Management Slide18

Selling from fare shop with a name will store the fare. The stored fare will include the fee details as information only and will not be part of the grand total. Any exempt modifier /FP modifier used at the time of shopping will be recognized at the time of store fare as well.

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OB Fees Management (cont’d)

Travelport Smartpoint 7.3 via Travelport Galileo onlySlide19

When branded fares are requested from fare shop, the fee information will be carry forwarded into the branded fares screen. If upsell is selected on any portion of the trip – the fee card will be replaced with “Fee pending fare quote card”.

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OB Fees Management with branded fares and ancillaries (cont’d)

Travelport Smartpoint 7.3 via Travelport Galileo onlySlide20

Upon clicking fare quote, the fee details if applicable for the upsell selected, will be shown in the summary screen.

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OB Fees Management with branded fares and ancillaries (cont’d)

Travelport Smartpoint 7.3 via Travelport Galileo onlySlide21

OB fees, if applicable will be included as part of the total in the FQ response. Branded fares if applicable & available, will follow the same workflow as in the fare shop path. FQ response will also include a breakdown of the fees that is part of the fare total.

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OB Fees Management with Fare Quote display (cont’d)

Travelport Smartpoint 7.3 via Travelport Galileo onlySlide22

New branded fares type text headline ads will include a new interactive element *Bxx (where xx is the two letter carrier code), but will still contain a link to a text ad landing page.

Clicking on the *Bxx element will filter the air availability results to the advertising carrier’s branded flights.

Selecting the <<B>> associated with the desired flight, launches the corresponding branded fares interface.

Selecting the <<Back>> element will return the system display back to the original air availability search results (now also available on interaction with branded fares type

graphical

headline ads).

<<B>>

Existing Functionality

New Element

*BDL

>

HL1

.

<<B>>

<<B>>

<<B>>

<<B>>

Existing Functionality

<<Back>>

New Functionality

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Promotional offers showcasing branded faresSlide23

Travelport Smartpoint will indicate Direct Payment Carrier promotion fares in the fare shop display, so that agents can easily identify these fares from the regular fares.

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Display Direct Payment Carrier promotion fare indicator in the fare shopSlide24

Improved pre-booking seat map response times

Up to version 7.2, Travelport Smartpoint sent information for all segments and all passengers in a single aggregated seat map request. Due to the processing time involved, as well as the size of the response, this could slow down the response depending on the content of the itinerary.

 Technical changes have been made in version 7.3 to improve the pre-booking seat map response by:

Sending only the requested segment with all passengers in the first aggregated seat map service call

GDS Network Carrier segments will be sent one at a time

Direct Payment Carrier segments will be sent together per carrier

Prior to this release, a message stated “Seatmap Loading…” was shown to the agents while all seat maps loaded behind the scenes. In Travelport Smartpoint 7.3, this message will be shown briefly only in post-booking seatmap requests.

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Improved pre-booking seat map response times (cont’d)

There will be additional “Gathering information” text with static dots for each segment as each seat map loads.

Instead of displaying “Seatmap Loading….” the seat map window will open and have an interstitial graphic showing “Gathering information” with moving dots in the seat map frame.

Additionally, if the seat map is requested by clicking on the class of service in the itinerary or by using a segment specific cryptic/host entry, the segment chosen will be the first seat map to be retrieved. In the example, the class of service for segment 3 was clicked.

Use of the entry #SEAT will load all seat maps beginning with the first segment.

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Improved pre-booking seat map response times (cont’d)

There can be times when the requested segment seat map might take a little longer to load than other seat maps in the itinerary.

In this scenario, the gathered seat map for a different segment can be clicked on, a seat can be chosen and there is also an option to return to the original segment seat map.

In this example, the agent can click on segment 2

to view and select seats while the other seat maps are loading.

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Ensure post-booking that seat maps and ancillary services

are not displayed for unconfirmed segments

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Previous version of Travelport SmartpointSlide28

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Ensure post-booking that seat maps and ancillary services

are not displayed for unconfirmed segments (cont’d)

Travelport Smartpoint 7.3Slide29

Users of Travelport Search Control Console can now input the Channel ID modifier in the Travelport Smartpoint Smartpanel. Travelport Smartpoint also supports native/cryptic entries that include an optional modifier for shop/price and fare display to accept the Channel ID (CI) or, to override one or all of the Search Control Console rules (NSCC). Only one Channel ID may be entered. The NSCC Override modifier cannot be used with a Channel ID (CI) modifier.

For additional information about Search Control Console, please see Ask Answer

TR603

.

Search Control Console users - accept channel ID & SCC override modifiers

in fare shop, fare quote/pricing, ticketing & fare display requests

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Smartpanel – Travelport Smartpoint 7.2 - with no Channel ID fill-in box

Smartpanel – Travelport Smartpoint 7.3 - including the Channel ID fill-in box

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Search Control Console users - accept channel ID & SCC override modifiers

in fare shop, fare quote/pricing, ticketing & fare display requests (cont’d)Slide31

For ancillary purchases on direct payment carriers, Travelport Smartpoint will do the following rule validations:

Required for all travelers

Required for all segments

If a certain ancillary applies to all passengers in the PNR – Travelport Smartpoint will automatically apply the selection to all passengers in the PNR.

Ancillary rules processing – pre-booking only

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If an ancillary needs to be bought on all segments in the origin and destination, Travelport Smartpoint will automatically provide a prompt for the correct selection. Travelport Smartpoint will visually indicate such ancillaries by one single input box spanning all segments for the origin and destinations.

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Ancillary rules processing – pre-booking only (cont’d)Slide33

After a fare shop entry has been made, clicking on the ‘D’ will show even more details about the fare. The information displayed will be in line with the *FS1 display returned in Galileo Desktop.

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View additional fare details from a fare shop displaySlide34

The following information, if available, will be displayed in the details dropdown:

Refundable :Yes/No

Penalty fare (if it is)

Ticketing Agency

E-ticket :Yes/No

Plating carrier

Last date to ticket

Disclaimer text : “

ADDITIONAL TAXES, SURCHARGES, OR FEES MAY APPLY”

For Apollo only : Fare guarantee at ticket issuance

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View additional fare details from a fare shop display (cont’d)Slide35

Filter an air availability display

The ability to use a filter to reduce the content of an air availability display is now possible. Previously, the filter option was only available from a fare shopping display (FS). The display can be sorted by departure time and journey time.

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When a filter (or filters) are applied the top of the screen the display will appear as shown below.

The line numbering in the availability display appears out of synch , this is correct as the filter does not change the line numbering, it will just filter out the ones that have been applied via the filter.

Ryan Air and Luton flights have been filtered, display shown

Filter an air availability display (cont’d)

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Fare quote pricing entry to show in the filed fare display

When displaying a filed fare, the pricing entry used is now shown.

Note: The fare quote pricing entry will be shown when the fare has been stored by using the FQ command only.

If the fare has been stored from using the Brands and Ancillaries screen or by clicking on “Book” or “Apply” links, the pricing entry will not be displayed.

Travelport Smartpoint 7.2

Travelport Smartpoint 7.3

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Accelerate agent efficiency

for booking hotel and car content

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Contents

Population Hotel Availability Search of hotel sell screens with PNR information

Graphical hotel headline ads with dynamic rates

Car - additional shuttle and rate detailsCar - sort shopping results

Enable more modifiers to support cryptic inside sell

Enhancements

for booking hotel and car content

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If the PNR contains remarks in the following formats, when the Search screen is opened (from any flow – search, calendar or segment) – the details will auto-populate into the screen as shown to right.

Apollo: H/EH FG-ABC123/6C FG-1234556

Galileo: H*EH FG-ABC123/6C FG-1234556The delimiter between chain code and FG

can be a space as above or slash or dash / i.e. HI-FG or HI/FG,These can be on separate lines as well as

combined like above on a single line.

Since the search screen allows for just

one FG number to be used in a search, the

first FG found will be used; any other chains

found thereafter will be included as a

preferred supplier on the screen.

Apollo: H/MULTI-LEVEL RATE CODES: TRX

Galileo: H*MULTI-LEVEL RATE CODES: TRX 

Each rate code must be entered in a

separate line.

Once the maximum of 4 is found, any others would be ignored.

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Population Hotel Availability Search or Hotel Sell screens

with PNR informationSlide41

On the ‘Advanced Sell’ screen from a Room Rate display, formats for CD and CC data will prepopulate (FG will also populate using same format as for Availability screen).

Apollo: H/HI CD-111111/EH CD-998877

Galileo: H*HI CD-111111Same as FG, delimiter can be space as above or slash or dash / i.e. HI-CD or HI/CD and can be on separate lines.

Apollo: F/VI4444333322221111EXP1222

Galileo: F*VI4444333322221111EXP1220

Or can be a slash in place of EXP, i.e. …221111/1222.

Will also find the CC data from the F- field, if that is already supplied.

When multiples are found for any field, a drop-down is provided to select which one is wanted.

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Population Hotel Availability Search or Hotel Sell screens

with PNR information (cont’d)Slide42

Travelport Smartpoint will identify when the hotel sold is part of an all brands code, as shown HI was sold and the 6C number is provided.

When different CC is selected, the expiration date will be updated as well as card type. When the setting has masking on, the number will copy over as masked, but when sent to hotel system Travelport Smartpoint will provide the unmasked number

.

If Travelport Smartpoint is unable to obtain the unmasked number, a message will display on top of the screen, as follows:

If “Load TravelScreen Data” is selected, any fields that are duplicated will be defaulted to the TravelScreen Data and previous values will be available in the drop-down.

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Population Hotel Availability Search or Hotel Sell screens

with PNR information (cont’d)Slide43

Graphical hotel headline ads with dynamic rates

Graphical Teaser Ads may now include an interactive banner to promote a Hotel Property’s Dynamic Rate (DRU). Clicking on the interactive banner will open the Complete Hotel Availability (HOC) results for that property. Clicking on the graphic will open the “Learn More Offer” landing page. HOC results will appear based on the dates entered on the Air, Car or Hotel availability requested at the time the Graphical Teaser Ad is launched. DRU pulls the Lowest Public Rate (LPR) every 8 hours and will hold the rate static for that time.

Note: Rates may change within the 8 Hours resulting in a higher or lower rate

Existing Functionality

New Element

BOOK RATE NOW 159 USD

BOOK RATE NOW 359 USD

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Car - additional shuttle and rate details

Car results now have two new areas decoded via “hovering over text”. There is no need to go into the rules for this detail.

There is also a clickable element which now allows for copy and paste. If the car vendor doesn’t supply the details, a message

will be shown here.

Rate detail column – to advise one way restrictions and what type of rate – i.e. daily, weekly, monthly, week-end, package, etc.

L

ocation column – hover over text option is now provided which

will give customer specific instructions for the counter and vehicle.

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Car - sort shopping results

When results are first returned following an availability search, they are sorted by the column heading “APPROX TOTAL”, as shown in orange. When any of the other Sort By options is clicked on, the color will change from blue to orange to indicate the current sort order. Sorting is a toggle on/off - 1

st

click sorts by that value, 2

nd

click returns back to default of “APPROX TOTAL”. In all cases, the sort order is indicated by the column heading text turning orange.

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If sorting on a value and then switching to a cryptic sell format, the line number shown on screen must be used. This is the original line position from the default sort of “APPROX TOTAL”, rather than the user-sorted line position, which alleviates the need to count lines. In the example screen to the right, sorting is by vendor. If a switch is required to sell Dollar ECAR, the entry would be 01A23, rather than having to count down to what positional line Dollar ECAR is now on.

If results return rates in separate sections like the screenshot below, the sorting capability will not be offered.

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Car - sort shopping results (cont’d)Slide47

Enable more modifiers to support cryptic inside sell

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The following modifiers will now be accepted when selling a hotel cryptically using 01INSIDE for Apollo or N1INSIDE for Galileo or the corresponding SP entries:

/FG-

/FT-

/CD-

/ID-

/IT

/AGT

/RA-

/RC-

/CH-

/W-

/CR- /EX-

/EC-

Other modifiers not listed here will result in error message of ‘unsupported’ or ‘check action’.

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Accelerate agent efficiency

for working smarter

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Contents

Ability to minimize Travelport Smartpoint

Access to SmartpanelSmartpanel to show city/airport dropdown

Enable shortcuts for menu items

Queue Count display – include uncategorized and total counts

Queues - QLD tab and enter, interactive QP, pop-out scroll

Improved screen clearing

Customer Information screen - phone field accepts additional characters

Reference data updates

Travelport Smartpoint will use the default internet browser when opening Travelport Marketplace

Click to DMO sites from headlines and sign-on messages

Adding booking file marks using Travelport Smartpoint

Enhancements for Working Smarter

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When Galileo Desktop (GD) is visible and Travelport Smartpoint is minimized, the latter’s window will minimize to the bottom left hand corner of screen. If multiple Travelport Smartpoint windows are open, windows can be minimized individually. Ctrl F12 will retain movement between GD and Travelport Smartpoint. If GD is hidden and Travelport Smartpoint is minimized the icon displayed will be the Travelport Smartpoint icon.

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Ability to minimize Travelport SmartpointSlide51

Smartpanel can now be accessed from the search menu along with the other search forms and from the FS button on the terminal action bar.

The Smartpanel can also be accessed using the following quick key:

ALT + TPlease note: Smartpanel access has been removed from the tools menu.

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Access to SmartpanelSlide52

In previous versions of Travelport Smartpoint, the 3 letter airport code was required for the to/from or connection boxes in the Smartpanel. With Travelport Smartpoint 7.3, Smartpanel will auto-populate the city or 3 letter code while typing.

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Travelport Smartpoint previous versions

Travelport Smartpoint v7.3

Smartpanel to show city/airport dropdownSlide53

Additional keyboard shortcuts have been added for menu items. They also appear next to the menu item for reference purposes. The keyboard shortcuts are as follows:

Quick Command Configuration - ALT + F

Replay Entries - ALT + Q

Smartpanel - ALT + T

Programmable Keys Editor - ALT + G

Recent PNRs - ALT + I

Scriptwriter Plus Run - ALT + J

ALT + F12 - Open Quick Commands panel

CTRL + M - Open calendar widget

CTRL + K    - Launch Calculator 

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Enable shortcuts for menu itemsSlide54

Queue Count (QCT) display has been enhanced to provide consistency with Galileo Desktop. Uncategorized and total counts are displayed for queue and category. The initial display is as follows:

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Queue Count display – include uncategorized and total countsSlide55

Expanded Display:

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Queue Count display – include uncategorized and total counts (cont’d)Slide56

QLD displays for queue, category and date range include tab and enter capability:

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From any of the Queue Lists (QLD), when clicking on the record locator (or tab) from the list, the PNR is now retrieved and displayed. It is not entering into the queue like all previous versions. There is now a requirement to either sign into the queue, to work the PNR in queue or remove it from queue, etc.

Queues – QLD tab and enter, interactive, QP, pop-out scrollSlide57

Grid View mode’s QP display is now interactive

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Queues – QLD tab and enter, interactive, QP, pop-out scroll (cont’d)Slide58

When the Queue list is accessed from the side panel, the pop-out always displays from top of the list. This means that scroll up is not required:

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Queues – QLD tab and enter, interactive, QP, pop-out scroll (cont’d)Slide59

Consistent with Galileo Desktop, the Travelport Smartpoint 7.3 screen scrolls up rather than being cleared when the following commands are entered:

IgnoreProfile buildEntries that result in

CK ACTN CODEEntries that return other errors

Improved screen clearing

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Customer Information screen - phone field accepts additional characters

When a direct payment carrier was in a booking for previous versions of Travelport Smartpoint, the phone field in the customer information screen would not allow for an asterisk (*), forward slash (/) or full stop (.) to be entered.

These characters are now accepted in the phone field in the booking file for Travelport Smartpoint 7.3. If the direct payment carrier does not accept these characters, they should be removed before sending the booking.

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Reference data updates

Travelport Smartpoint 7.2 introduced auto-updates for reference data information. Installation required administration rights. The changes made in Travelport Smartpoint 7.3 ensure that if updates are taken automatically or manually from the tools menu there will no longer be an administration rights pop-up message.

The only notification will be via agent alerts. Reference data contains city/airport lists, airline codes, currency codes and EMD information. If auto-updates are switched off for reference data, the following entry needs to be made to reinstate the automated process:

#

UPDATEREFDATAON

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If the Travelport Marketplace icon was activated in Travelport Smartpoint and if a selection has been made to go to Travelport Marketplace, Travelport Smartpoint will launch it in the default browser.

Travelport Smartpoint will use the default internet browser when opening Travelport Marketplace

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Click to DMO Sites from headlines and sign-on messages

Clicking on the interactive banner or URL will open a browser frame containing the associated DMO website.

.

New Element

Destination Management Organization (DMO) type headlines and sign-on messages may now include an

interactive banner

for graphical ads, and an

interactive URL

for text ads, but will still contain a separate link to an associated landing page.

Standard browsing functions are supported within the frame. Closing the frame will return Agents to an active Travelport Smartpoint session.

Existing Functionality

New Element

Existing Functionality

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A number of enhancements have been made to ensure accuracy of adding booking file remarks, as follows:

If 2 qualifiers are used when adding a notepad item using the GUI these are now shown correctly in the booking file

When a qualifier is added to a historical or confidential notepad this is now displayed correctly in the booking file

If added either via cryptic entry or via GUI, no difference in the format displayed in the booking

Validation of characters when creating a new notepad with qualifier

Note remarks can be added at top, bottom or inserted in a specific place

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Adding booking file remarks using Travelport SmartpointSlide65

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Adding booking file remarks using Travelport Smartpoint (cont’d)Slide66

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Discover more

To find out more on how to accelerate agent efficiency, visit:

https://www.travelport.com/smartpoint-whats-new-galileo-apolloSlide67

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