Delivering a clear and consistent message Third Edition Bert Decker Boston Thomson 2006 The objectives of this book are to help the user Understand the importance of interpersonal communication skills to becoming a leader ID: 224290
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Slide1
Communication Skills for Leaders
Delivering a clear and consistent message
Third Edition
Bert Decker
Boston : Thomson, 2006 Slide2
The objectives of this book are to help the user:
Understand the importance of interpersonal communication skills to becoming a leader
Convey believability by ensuring the verbal, vocal, and visual elements of their communication deliver a consistent message
Replace negative or habits with those that will improve their interpersonal effectiveness
Develop and practice the nine behavioral skills of effective interpersonal communication
Master the six skills of leadershipSlide3
Interpersonal communication Daily life
Within an Organization
Interviews, meetings, coffee breaks, staff meetings, telephoning, …
With Customers or the Public
Customer service, selling, telemarketing, negotiating,…
In Personal Life
Parties, PTA, sport events, counseling sessions,…Slide4
- Part 1 –
Keys to Effective
Interpersonal communication
Choosing Positive Communication Habits
Developing The Nine Behavioral Skills
- Part 2 –
- Part 3 –Slide5
- Part 1 –
Keys to Effective
Interpersonal communicationSlide6
The Significance of Believability
Consistency = Believability
Verbal 7 %
Vocal 38 % (Speed, Pitch, Tone, Volume)
Visual 55 %
Total 100 %
Making
the Emotional
Connection
Understanding the Two Brains
1 : Keys to
Effective Interpersonal communicationSlide7
Choosing Positive
C
ommunication Habits
- Part 2 –Slide8
Behavioral Skills
The
nine behavioral skills are:
1
. Eye Communication
2
. Posture and Movement
3
. Gestures and Facial Expressions
4
. Voice and Vocal Variety
5. Dress and Appearance
6. Language, Nonwords, and Pauses 7. Listener Involvement
8. Humor 9. The Natural Self
2:
Choosing
Positive
C
ommunication
HabitsSlide9
Understanding Habitual Behaviors Changing Your Habits
The Four
Stages of Learning
Stage
1: Unconscious Incompetence—
We
don’t know that we don’t know.
Stage
2: Conscious Incompetence—
We know that we don’t know. Stage 3: Conscious Competence — We work at what we don’t know. Stage
4: Unconscious Competence —
We don’t have to think about knowing it.
2: Choosing Positive Communication HabitsSlide10
The Four Stages of Speaking
Stage
1: The
Nonspeaker
Stage 2: The Occasional Speaker
Stage 3: The Willing Speaker Stage 4: The Leader
2: Choosing
Positive Communication HabitsSlide11
Video Feedback Changes Personal Perceptions
12%
57%
25%
6%
0%
0%
80%
20%
San Francisco State University College of Business Study, 1985Slide12
Developing The Nine Behavioral Skills
- Part 3 –Slide13
Eye Communication :
Look sincerely and steadily with another person
Posture and Movement :
Stand tall and move naturally and easily
Gestures & Facial Expressions :
Learn to relaxed & natural when you speak
3
: Developing The Nine Behavioral SkillsSlide14
Dress and Appearance : to dress, groom, and appear appropriate for the environment you are in, as well as for yourself
Voice and Vocal Variety : to used your voice as a rich, resonant instrument
3
: Developing The Nine Behavioral SkillsSlide15
Language,
Nonwords
, and Pauses : to used appropriate and clear language for your listeners, replacing
nonwords
with pauses
Listener
Involvement
:
to maintain the active interest and involvement of each person with whom you are communication
3
: Developing The Nine Behavioral SkillsSlide16
Humor
:
to create a bond between yourself and your listeners
The Natural
Self
: to be authentic
3
: Developing The Nine Behavioral Skills
1. Eye Communication
2. Posture and Movement
3. Gestures and Facial Expressions
4. Voice and Vocal Variety
5. Dress and Appearance
6. Language,
Nonwords
, and Pauses
7. Listener Involvement
8. Humor Slide17
Influencing others Through
Six leadership skills
Individual Characteristics
Leaders have and look for:
Forward lean
Character
Savvy
Team Actions
Leader do:Communicate a clear vision
Mobilize resourcesManage (self and others) through measurementsSlide18
Communication Skills for Leaders
Delivering a clear and consistent message
Third Edition
Bert Decker
Boston : Thomson, 2006
Remember, Practice
Makes Permanent!
PE
1128
D42C
2006