Communication Communication is the art of transmitting information ideas and attitudes from one person to another Communication is the process of meaningful interaction among human beings Communication Meaning ID: 604118
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Slide1
Basic skills of human communicationSlide2
Communication
Communication is the art of transmitting information, ideas and attitudes from one person to another.
Communication is the process of meaningful interaction among human beingsSlide3
Communication - Meaning
Communication is a dynamic process…
through this process we convey a thought or feeling to someone else.
how it is received depends on a set of events, stimuli, that person is exposed to.
‘how you say’ ‘what you say’ plays an important role in communication.Slide4
Hearing
Seeing
Smell
Touch
Taste
Communication is a Series of Experiences ofSlide5
Basic Communication Skills Profile
________________________________________________
Communication Order Learned Extent Used
Extent Trained
____________________________________________
Listening First
First
Fourth
Speaking Second
Second
Third
Reading Third Third Second Writing Fourth Fourth FirstSlide6
TOTAL COMMUNICATION PROCESSSlide7
Hearing
Vs.
Listening
Hearing
– Physical process, natural, passive
Listening
– Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process
of listening
.Slide8
Active Listening
The process of hearing spoken words and noting nonverbal behavior.
Active listening takes energy and concentration.Slide9
VALUE OF LISTENING
Listening to others is an elegant art.
Good listening reflects
good
manners.
Listening carefully to the instructions of superiors improve competence and
performance
.
The result of poor listening skill could be disastrous in business,
employment
and social relations
.
Good listening skill can improve social relations and
conversation.Slide10
Myths
about Listening
Listening and hearing are the same
Good readers are good listeners
Smarter people are better listeners
Listening improves with age
Listening
skills are difficult to learn
Slide11
Stages of the Listening Process
Hearing
Focusing on the message
Comprehending and interpreting
Analyzing and Evaluating
Responding
RememberingSlide12
Barriers to Active Listening
Environmental barriers
Physiological barriers
Psychological barriers
Selective Listening
Negative Listening Attitudes
Personal Reactions
Poor Motivation Slide13
Basic
reasons we Do Not Listen
Listening is Hard
Work
Superiority Complex
Overconfidence
Disinterested
Competition
The Rush for Action
Thinking
about what we are going to say rather than listening to a
speaker
Talking when we should be listening Hearing what we expect to hear rather than what is actually saidNot paying attentionpreoccupation, prejudice, self-centerednessSlide14
How to Be an Effective Listener
What You Think about Listening ?
Understand the complexities of listening
Prepare to listen
Adjust to the situation
Focus on ideas or key points
Organize
material for learning
Slide15
How to Be an Effective Listener (cont.)
What
You Feel about Listening ?
Want to listen
Delay judgment
Admit your biases
Don’t tune out “dry” subjects
Accept responsibility for understanding
Encourage others to
talkSlide16
How to Be an Effective Listener (cont.)
What
You Do about Listening ?
Establish eye contact with the speaker
Take notes effectively
Be a physically involved listener
Avoid negative mannerisms
Exercise your listening muscles
Follow the Golden Rule
Slide17
Improving Listening Skills
By not being Preoccupied
Being Open Minded & Non Defensive
Minimizing Interruptions
Effective Listening is: Hearing, interpreting when necessary, understanding the message and relating to it.
By Asking QuestionsSlide18
SENDER
An individual has an idea to communicate
Aspects of communicationSlide19
SENDER
The idea is encoded
Individuals encode ideas according to their own unique perceptions
Perception
Self-concept
Family
Culture
Skills
Feelings
Attitudes
ValuesSlide20
SENDER
Self-concept
Family
Culture
Skills
Feelings
Attitudes
Values
RECEIVER
Self-concept
Family
Culture
Skills
FeelingsAttitudesValues
The encoded idea is sent in a message
To a receiver who decodes it according to different individual
perceptions
MESSAGESlide21
SENDER
Self-concept
Family
Culture
Skills
Feelings
Attitudes
Values
RECEIVER
Self-concept
Family
Culture
Skills
FeelingsAttitudesValues
The receiver responds with feedback
MESSAGE
FEEDBACK
Feedback helps to ensure that the message
received has been decoded correctlySlide22
SENDER
Self-concept
Family
Culture
Skills
Feelings
Attitudes
Values
Channel - the means of conveying the message
FEEDBACK
MESSAGE
CONTEXT
CHANNEL
Context
-
the situation, environment or circumstances of the communication
RECEIVER
Self-concept
Family
Culture
Skills
Feelings
AttitudesValuesSlide23
SENDER
Self-concept
Family
Culture
Skills
Feelings
Attitudes
Values
Interference
FEEDBACK
MESSAGE
CONTEXT
CHANNEL
Interference
changes
or
distorts
the message
INTERFERENCE
RECEIVER
Self-concept
Family
CultureSkillsFeelingsAttitudes
ValuesSlide24
CHANNEL
SENDER
Self-concept
Family
Culture
Skills
Feelings
Attitudes
Values
RECEIVER
Self-concept
Family
Culture
Skills
Feelings
Attitudes
Values
The communication processis continuous…
FEEDBACK
MESSAGE
INTERFERENCEMESSAGE
MESSAG
E
FEEDBACK
FEEDBACK
CONTEXTSlide25
The communication process Slide26
Aspects of Communication
Sender - the one who conveys the message to another person.
Message - the thought, idea, or emotion conveyed.
Channel - how the message is sent.Slide27
Aspects of Communication
(Cont.)
Receiver - physiological/ psychological components.
Feedback - the receiver’s response to the sender.
Influences - Culture, education, emotions and other factors involved.Slide28
Feedback Skills
Positive vs. Negative Feedback
Positive feedback is more readily and accurately perceived than negative feedback
Positive feedback fits what most people wish to hear and already believe about themselves
Negative feedback is most likely to be accepted when it comes from a credible source if it is objective in form
Subjective impressions carry weight only when they come from a person with high status and credibilitySlide29
Developing Effective Feedback Skills
Focus on
the specific topic
Keep
feedback impersonal
Keep feedback goal oriented
Make feedback well timed
Ensure understanding
Direct feedback toward
a subject
that is controllable by the recipientSlide30
Barriers in Communication
(
that have to do with the
COMMUNICATOR
)
Unwillingness to say things differently
Unwillingness to relate to others differently
Unwillingness to learn new approaches
Lack of Self-Confidence
Lack of Enthusiasm
Voice quality
PrejudiceSlide31
Barriers in Communication
(that have to do with the
COMMUNICATOR
)
Disagreement between verbal and non-verbal
messages
Negative Self Image
Lack of Feedback
Lack of Motivation and Training
Language and Vocabulary Level
Lack of Self AwarenessSlide32
Barriers
in Communication
(that have to do with the
RECEIVER
)
Selective
Perception
Unwillingness to Change
Lack of Interest in the Topic/Subject
Prejudice & Belief
System
Personal Value System
Here-and-Now internal & external factorsSlide33
External Barriers in Communication
Environment
The venue
The effect of noise
Temperature in the
room
Mood
Other
People
–
Status,
Education, competitionTimeSlide34
Inappropriate
medium
Assumptions/Misconception
Emotions
Language differences
Poor listening skills
Distractions
External Barriers in CommunicationSlide35
Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood accurately or not
ESSENTIALS OF COMMUNICATION
DosSlide36
ESSENTIALS OF COMMUNICATION
Dos
In case of an interruption, always do a little recap of what has been already said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood accurately.Slide37
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard
.
ESSENTIALS OF COMMUNICATION
DON’TsSlide38
Do not assume that every body understands you.
While listening do not glance here and there as it might distract the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing.
ESSENTIALS OF COMMUNICATION
DON’TsSlide39
Improve language.
Improve pronunciation.
Work on voice modulation.
Work on body language.
Read more
Listen more
Avoid reading or watching or listening unwanted literature, gossip, media presentation etc
.
How to improve existing level
of communication
?Slide40
How to improve existing level
of communication
?
Interact with qualitative people.
Improve knowledge on topic of discussion,
Practice meditation & good thoughts.
Think and speak.
Do not speak too fast.
Use simple vocabulary.
Do not speak only to impress someone.
Look presentable and confident
.Slide41
…in the new global and diverse workplace requires
excellent communication skills!
Success for YOU…