PPT-Effective Communication in Difficult Situations

Presented by The Lawyers Assistance Program Facilitated by Robert Bircher 1 Effective Communication in Difficult Situations When you are feeling happy and close to someone it is easy to communicate well. Rigid laryngoscope blades of alternate design and size from t hose routinely used this may include a rigid fiberoptic laryng oscope 2 Tracheal tubes of assorted sizes 3 Tracheal tube guides Examples include but are not limited to semirigid stylets v As a man sometimes it is difficult to talk about our emotions We often expect ourselves and others to just get on with it However there are things you can do to get through tough times and you dont have to go through it alone The most important thin Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. Qualifier – This does not mean that every audit will have difficult auditees!!! . Difficult auditees just make audits more challenging.. Audience Poll. Has anyone ever dealt with a difficult auditee?. www.clarimed.co.uk. The BATHE . technique. Useful to use when talking to anxious patients.. B. - . Background. : What is going on in your life?. A. - . Affect. : How do you feel about that?. T. - . . The . Attacker. The Fault . Finder. The Two-Faced. The Constant Complainer. The Cold Shoulder. The Time Bomb. The Yes Person. The NO Person. Do any of these sounds familiar????. There are many different “types” of difficult people!. Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. . Journal Prompt #1. . How do you communicate?. Do you like to talk? . Are you a good listener?. What makes you a good listener?. Why do . healthcare professionals . have to have good communication skills?. Conversations. Chapter 3. Chapter Overview. Principles of team communication. Approaches to effective meetings. Effective virtual teams. Group writing strategies. Handling difficult conversations. 3-. Case Studies. Difficult Meetings. Meeting Basics Review. OVERVIEW. Session Learning Objectives: Conducting Effective Meetings. Understand the basics of meeting management. Understand the sources of difficult meeting. Karren Kowalski, PhD, RN, NEA-BC, FAAN . Grant, Project Director. Colorado Center for Nursing Excellence. Public Health Nursing Webinar. July 29,2010 . Objectives:. Describe communication and why poor communication can be problematic in the workplace. . Customer Service – Dealing With Difficult Customers Objectives Discuss steps to take when encountering difficult customers Identify the difficult customers Aggressive Passive Identify reasons that customers are difficult Mary Pat Dutton Campus Registrar, WSU Vancouver Julia Pomerenk University Registrar, WSU Pullman October 2015 Effectively Communicating Difficult News Dreaded Conversations And . . . Communicating Research by David Goldsworthy and Silvia Stefanoni of . Development Action . for the . INTOSAI Capacity Building Committee . Work Stream Meeting: SAIs in fragile situations. Washington, 18 September.