PPT-Effective Communication in Difficult Situations

Presented by The Lawyers Assistance Program Facilitated by Robert Bircher 1 Effective Communication in Difficult Situations When you are feeling happy and close to someone it is easy to communicate well. Reassure and Empathize. Training Objectives. Define . positive key words and phrases that reassure customers that their needs have been heard and understood.. Identify. difficult situations and the key words and phrases that express empathy in those difficult situations.. Jessica . Collett. , Amy . Jonason. , . and Melissa . Pirkey. Department of Sociology. Notre Dame. Classroom Incivilities: . disrespectful infractions that may be committed by students or instructors. . cleave. Serve. God’s. ...enables . COuPLES. . to . experience . deep . joy.. …. multiplies a Godly legacy.. design. …makes us more like Christ.. …. reflects Jesus’ love for mankind.. f. or marriage…. Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. . Journal Prompt #1. . How do you communicate?. Do you like to talk? . Are you a good listener?. What makes you a good listener?. Why do . healthcare professionals . have to have good communication skills?. Conversations. Chapter 3. Chapter Overview. Principles of team communication. Approaches to effective meetings. Effective virtual teams. Group writing strategies. Handling difficult conversations. 3-. Learning Objectives. Learning Objective 3.1: . Explain the principles of team communication in high-performing teams.. Learning Objective 3.2: . Describe and demonstrate approaches to planning, running, and following up on meetings.. 1. Communications Trap Game. 2. Forms of Communication. Examples. Examples. 5. What Makes. Communication Effective?. What Makes. Communication Effective?. The message was:. . Important. . Presented a vision. What we communicate:. Can get lost in translation despite our best efforts. We say one thing, the other person hears something else. Can often lead to misunderstanding, frustration and conflict.. It sounds so simple: say what you mean.. Case Studies. Difficult Meetings. Meeting Basics Review. OVERVIEW. Session Learning Objectives: Conducting Effective Meetings. Understand the basics of meeting management. Understand the sources of difficult meeting. Karren Kowalski, PhD, RN, NEA-BC, FAAN . Grant, Project Director. Colorado Center for Nursing Excellence. Public Health Nursing Webinar. July 29,2010 . Objectives:. Describe communication and why poor communication can be problematic in the workplace. . Mary Pat Dutton Campus Registrar, WSU Vancouver Julia Pomerenk University Registrar, WSU Pullman October 2015 Effectively Communicating Difficult News Dreaded Conversations And . . . Communicating 1 COMMUNICATION 2 Communication Learning Objectives . We will: Relate the experience of the Communication Traps game to basic principles of communication. Understand how listening can be an important part of communication. . . Steven E. Gordon. Assistant United States Attorney. Civil Rights Enforcement Coordinator. USAO Eastern District of Virginia. Lisa Bothwell. Program Analyst. U.S. Department of Health and Human Services .