PPT-Customer Service – Dealing With Difficult Customers Objectives

Customer Service Dealing With Difficult Customers Objectives Discuss steps to take when encountering difficult customers Identify the difficult customers Aggressive Passive Identify reasons that customers are difficult. Dealing With Difficult Customers. Objectives. Discuss steps to take when encountering difficult customers. Identify the difficult customers. Aggressive . Passive . Identify reasons that customers are difficult. 9 Lessons. 1 Quiz covering the first 5 Lessons. Multiple Choice Final (10 Questions). 250 Word Essay on how Customer Service is used in your trade.. Analysis of the movie “Employee of the Month” from the perspective of Customer Service. Office of Quality Management. Office of Research Services. National Institutes of Health. September 2005. Additional information. For more information on Performance Management in the Office of Research Services:. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . MARKETING. Discussion . Give examples of times you have encountered difficult customers at your job. What happened? What was the outcome?. . OR. Give examples of when YOU have been the difficult customer. What happened? What was the outcome?. @JayneCartwright. Museum retail. customer service. Stats:. 25% of UK customers . don’t think . they . receive good . customer service. Museum retail. customer service. 82% respond to poor service by telling friends and family never to use that business. Tricia Johnson, Institutional Advancement . Southeastern Illinois College. Objectives. 1. What does customer service mean to . you?. 2. How are . you . defining customer service at . your institution/department?. MARKETING. Discussion . Give examples of times you have encountered difficult customers at your job. What happened? What was the outcome?. . OR. Give examples of when YOU have been the difficult customer. What happened? What was the outcome?. Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. To examine how to handle difficult customers.. To show the benefits of handling complaints correctly.. To analyze the handling complaints cycle.. To discuss the business advantages of proper customer service. . CUR 516. Keith Benneth. “Going Beyond . Customer Service to Customer Satisfaction”. professional portfolio for . MAED/AET: dobiora.weebly.com. Introduction. Customers. Why . do we lose customers?. What is the definition of customer service? . What are the principles of good customer service? . Who are our customers? . What do our customers need? . What is positive communication? . According to the dictionary, customer service is “the assistance that a company provides to individuals who buy or use its products or services". 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . The impacts of Customer . Service. Negative impacts. Positive impacts. Study the information and graphics on the following slide presentation.. There is an activity to undertake at the end of the presentation..