PPT-Customer Service By David Obiora

CUR 516 Keith Benneth Going Beyond Customer Service to Customer Satisfaction professional portfolio for MAEDAET dobioraweeblycom Introduction Customers Why do we lose customers. Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 9 Lessons. 1 Quiz covering the first 5 Lessons. Multiple Choice Final (10 Questions). 250 Word Essay on how Customer Service is used in your trade.. Analysis of the movie “Employee of the Month” from the perspective of Customer Service. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . Tricia Johnson, Institutional Advancement . Southeastern Illinois College. Objectives. 1. What does customer service mean to . you?. 2. How are . you . defining customer service at . your institution/department?. Mahmoud Elhefnawi. April 2013. Contents. 2- . Services process . Model. 3- Process . development. 6- . Services KPI- Small control . loop. 1- Quality Assurance organization chart. 7- . Audits . Procedure - large . Jared Miller. Sr. Director, Customer Self-Service. Continental Airlines. Corporate Background. Evolution of Self-Service at CO. Self-Service Adoption. Recent Innovations at CO. Product Consistency. Looking Ahead. What is Customer Service?. "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.". Buyer Service. Agreement. Short Sale. Facilitation. Seller Service. Agreement. Our Chief Economic Denominator. Revenue. Production. Volume. Satisfaction. Customer Excitement. Achieving Customer Excitement. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . 2018. Family Strengths Drawing. Food Employed Family Pictures Two Parents. Place to Live Groceries Television Closeness. The impacts of Customer . Service. Negative impacts. Positive impacts. Study the information and graphics on the following slide presentation.. There is an activity to undertake at the end of the presentation..