PPT-Customer Service

Objectives What is the definition of customer service What are the principles of good customer service Who are our customers What do our customers need What is positive communication . Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 Marketing Terms. Marketing. : all business activity undertaken to encourage the moving of goods . from . the grower or producer to the final consumer, including selling, advertising, promotions, and packaging. Gritter?. In the Customer Service Centre… . Nearly 10,000 calls received in December 2010, usually a quieter month due to Xmas. The highest rate of e-mails sent to the team ever (822). Double the average abandoned rate (almost quadruple that to January or February 2011). Learning Objective. :. To understand how a company can offer Consistent and Reliable Customer Service. Starter. Watch the short video:. What examples of BAD Customer Service are highlighted?. Can you think how you could prevent this?. @JayneCartwright. Museum retail. customer service. Stats:. 25% of UK customers . don’t think . they . receive good . customer service. Museum retail. customer service. 82% respond to poor service by telling friends and family never to use that business. Dharani. . Dhar. . Narra. Riddi. . Jadhav. Anishreddy. . Nomula. Sreeshanth. . Pillai. Contents. Introduction. Process. Value Stream Map (Current State). Issues with the process. Proposed Lean Methodology. Blackstone Valley Tourism Business Network. May 5, 2015. Michael Sabitoni, CHE. What is Quality Customer Service?. Definition: Quality customer service is consistently surpassing customer expectations in selected areas.. MAPAM Fall Conference 2016. Magda Rodriguez. Credit Manager. Harrington Hospital. UNBILLED. 31 - 60. 0 – 30. 181 +. BAD DEBT. 61 - 90. 91 - 180. A/R BUCKETS. PEACE & SERENITY. Self-Pay A/R. What we already know & do…. Gritter?. In the Customer Service Centre… . Nearly 10,000 calls received in December 2010, usually a quieter month due to Xmas. The highest rate of e-mails sent to the team ever (822). Double the average abandoned rate (almost quadruple that to January or February 2011). Jared Miller. Sr. Director, Customer Self-Service. Continental Airlines. Corporate Background. Evolution of Self-Service at CO. Self-Service Adoption. Recent Innovations at CO. Product Consistency. Looking Ahead. Making a Difference and Setting the Standard. What will you learn?. Importance of Resident Relations. Attending to the “Little Things”. Retaining Residents. Actions to Take to Retain Residents. Resident Relations. .. Marketing. Distinguish between Process or Function. Customer Service. Customer Service Process. Flow. Provides the overall structure providing a consistent set of processes to record and track user contact. . Book Air tickets at a very low price, Contact to Delta Airlines Customer Service team now-Call +1 (844) 550 9333 or view more at https://delta.airlines-customerservice.com/ . Importance of Quality Service. Quality Service. Universal customer expectations include:. To be treated with dignity and respect. To have their requests be handled accurately and efficiently. Honesty in menu descriptions.