PPT-Sales & Customer Service

Marketing Terms Marketing all business activity undertaken to encourage the moving of goods from the grower or producer to the final consumer including selling advertising promotions and packaging. Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 Introduction. Customer Relationship Management is a process used for developing stronger relationship between the customers by learning the needs and behaviors of them. . The CRM offers more information together about customers, marketing responsiveness, effectiveness, trends and sales. . 4.09. Identify . SALES METHODOLOGIES . used . in . SEM. SALES METHODOLOGIES. F. ull sales process used to generate . revenue – the “how” of selling. ADVANTAGES. DISADVANTAGES. . Initial cost is fairly cheap. 1.02B Explain the role of customer service as a component of selling relationships.. Distinguish . between customer service as a process and customer service as a function.. Customer . service in selling. 4.10. ESTABLISH RELATIONSHIP with clients/customers/fans . ESTABLISHING . A . GOOD RELATIONSHIP. WHY?. Customers/fans have . LONG-TERM LOYALTY. S. upportive . even with . controversy or a losing season. Tank You. 1. Chapter. What Is Selling?. Personal Selling Today. A New Definition of Personal Selling. The Golden Rule of Personal Selling. Everybody Sells!. What Salespeople Are Paid to Do. Why Choose a Sales Career?. 4.09. Identify . SALES METHODOLOGIES . used . in . SEM. SALES METHODOLOGIES. F. ull sales process used to generate . revenue – the “how” of selling. ADVANTAGES. DISADVANTAGES. . Initial cost is fairly cheap. for . Telecommunications, Wireless and Cable Television Operators. Melissa Harris, MBA. CEO, Telecom Training Corporation. CANTO Sales, Marketing and Customer Care Forum. August 4-5, 2016. 1. Agenda. Senior Director of R&D, QAD. QAD Explore 2012. 2. The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.. pROFILEs. (Please press on the keyboard when ready for the next slide). BEYOND SIMPLE RECORD KEEPING OF Names, Addresses, and phone numbers, RB . Control System’s software allows for the . storage . Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. :. . Like . Chocolate & Peanut Butter. (Or . Beer & Pizza). Service is Really an Extension of Sales. Ears on the street. “Trusted”. Can create a closer relationship. May be able to find more needs than Sales. Sales acceleration is one of the most effective ways to improve your company’s revenue, and there are numerous strategies that can help ramp things up. Visit: https://gryphonnetworks.com/ The impacts of Customer . Service. Negative impacts. Positive impacts. Study the information and graphics on the following slide presentation.. There is an activity to undertake at the end of the presentation..