PPT-Positive impacts of customer service

The impacts of Customer Service Negative impacts Positive impacts Study the information and graphics on the following slide presentation There is an activity to undertake at the end of the presentation. Objectives. What is the definition of customer service? . What are the principles of good customer service? . Who are our customers? . What do our customers need? . What is positive communication? . . Service. . Training & Motivation. Contents. Aim of this Training. Benefits of the Training. Customer Service Basics. Customer Service in the 21. st. Century. The Three Key Elements. What Customer Service Means. Gritter?. In the Customer Service Centre… . Nearly 10,000 calls received in December 2010, usually a quieter month due to Xmas. The highest rate of e-mails sent to the team ever (822). Double the average abandoned rate (almost quadruple that to January or February 2011). Marketing 6621. What is Customer Service?. Customer service is the provision of service to customers before, during and after a purchase.. Identify beliefs held by employees who have a customer-service mindset. Marketing 6621. Identify beliefs held by employees who have a customer-service mindset. Fostering positive customer interactions vs. negative. View negative customer interactions as a way to identify customer’s needs. How would you . define your Company?. You are not a telephone company anymore. Landline. Internet. Wireless. You are now a Communications Company. 6 Steps to Basic Customer Service. Positive Attitude. ASQ Portland Section 0607. By Ed Landauer, C.Q.E., P.E. . May 8, 2012. Topics / Agenda. Introduction. First Impressions. Contrasting Lobbies. Steps to Take. Summary. Golden Rule of Customer Service. “Treat your customers the way you . Blackstone Valley Tourism Business Network. May 5, 2015. Michael Sabitoni, CHE. What is Quality Customer Service?. Definition: Quality customer service is consistently surpassing customer expectations in selected areas.. NC CTE 1.04: Foster positive relationships with customers to enhance company image.. Explain the nature of positive customer relations. Customer . relations- the way a business and employees of the business communicate and interact with their customers. Gritter?. In the Customer Service Centre… . Nearly 10,000 calls received in December 2010, usually a quieter month due to Xmas. The highest rate of e-mails sent to the team ever (822). Double the average abandoned rate (almost quadruple that to January or February 2011). INSPIRED COLLECTIONS RETAILING. CUSTOMER SERVICE. How . customer service can enhance the customer's museum visit and make more money for your institution. .. K. ey . C. ustomer . S. ervice Factors. How to Deliver. . Handout 2 Understand . the relationship between customer service and a brand. Deliver . customer service. What is a brand?. . A brand name is the source of the product or service.. A brand distinguishes the products/services of an. What is the definition of customer service? . What are the principles of good customer service? . Who are our customers? . What do our customers need? . What is positive communication? . According to the dictionary, customer service is “the assistance that a company provides to individuals who buy or use its products or services". Welcome to Creating a Positive Customer Experience Observe Share Do In a study of 703,041 respondents, Inspires and Motivates is rated as Most Important Manager Peer Direct Report Self Other Total Inspires and Motivates Others