PPT-Building Great Customer Service

2014 Michigan Works conference Purpose of this Presentation Review the basic tenets of providing good customer service Discuss the two types of customers Examine the traits of healthy helping . Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 Marketing Terms. Marketing. : all business activity undertaken to encourage the moving of goods . from . the grower or producer to the final consumer, including selling, advertising, promotions, and packaging. great-great-great-grandmother(level5ancestor) great-great-grandmother(level4ancestor) _ great-grandmother(level3ancestor) _ grandmother(level2ancestor) _ mother(level1ancestor) _ you _ andsoon(andsimi Dharani. . Dhar. . Narra. Riddi. . Jadhav. Anishreddy. . Nomula. Sreeshanth. . Pillai. Contents. Introduction. Process. Value Stream Map (Current State). Issues with the process. Proposed Lean Methodology. Advise . | . Design . | . Integrate . |. Deliver. 8th May 2013 . Introductions. Nigel Bates. Andy Bowie. Serco Global Services. Development Director. Serco Global Services. Head of E-Services. Who are Serco – SGS Public Sector. MAPAM Fall Conference 2016. Magda Rodriguez. Credit Manager. Harrington Hospital. UNBILLED. 31 - 60. 0 – 30. 181 +. BAD DEBT. 61 - 90. 91 - 180. A/R BUCKETS. PEACE & SERENITY. Self-Pay A/R. What we already know & do…. Distinguish . between customer service as a process and customer service as a function.. Customer . service in selling. . Is . a process rather than a function. Is . a relationship rather than a department. Who’s Jim?. Customer Experience Consultant, Blogger and Speaker. Heart of the Customer Blog . Keynote speaker, consultant and trainer on customer experience. Ran customer experience programs at Best Buy and UnitedHealth Group. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. .. Marketing. Distinguish between Process or Function. Customer Service. Customer Service Process. Flow. Provides the overall structure providing a consistent set of processes to record and track user contact. . Contact us by calling on Yahoo Customer Service Phone Number @ +1-844-448-8001 to resolve technical issues of Yahoo account. Our team provides support for login issues, password lost, account blocked, compromised, unable to send and receive emails issues, etc. We are 3rd party support team located in USA. To know more details browse our website: https://yahoo-customerservice.org/ Building a strong customer base is viable for any and every business today. Today, every business runs after attracting new customers and don't pay much heed on existing ones. However, with a good customer base, you can get new customers as well as maintain good terms with your existing ones. Go through the ppt to learn more about what is customer base and how to retain and enlarge the customer base. BBR Building Inspections is ready to help with brilliant staff and latest equipment. If there are any queries the clients can call BBR Building Inspectors and discuss the issues or concerns. HELPS T-MOBILE AUSTRIA IMPROVE ONLINE CUSTOMER ENGAGEMENT. ATUL ARORA. Figure 1: Customer service through social media channels. 2. T-Mobile Austria, as part of . its . brand differentiation strategy, deployed a social customer service solution to...