PPT-Building Great Customer Service

2014 Michigan Works conference Purpose of this Presentation Review the basic tenets of providing good customer service Discuss the two types of customers Examine the traits of healthy helping . Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 Customer Loyalty. Building Customer Loyalty. Julie Riecken – Training Support Manager. Rick Paulsen – Client Relations Manager. What is Customer Loyalty?. Attracting . the right . customer. Encouraging customers to buy. 9 Lessons. 1 Quiz covering the first 5 Lessons. Multiple Choice Final (10 Questions). 250 Word Essay on how Customer Service is used in your trade.. Analysis of the movie “Employee of the Month” from the perspective of Customer Service. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. Delivering Great Service to Residents . and. Customers. Prepared and Presented By. Alan Vandehaar. Iowa State University Extension & Outreach. July 16, 2013. 1. Topics for Today. Customer Service - Customer Satisfaction. Who’s Jim?. Customer Experience Consultant, Blogger and Speaker. Heart of the Customer Blog . Keynote speaker, consultant and trainer on customer experience. Ran customer experience programs at Best Buy and UnitedHealth Group. What is Customer Service?. "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.". JGRLS. “Everyone here is an expert on customer service because everyone here is a customer.”. And when they do, they…. Influence. 3 . others if you do a . GOOD. job.. Influence . 10. others if you do a . Coming to understand the Customer. What we’ll be talking about. Finding customers. Providing those customers great service. demographics. Wikipedia has basic demographic information for just about every city and town you can think.. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. Presenter: Dawn Richards. CEO | Principal Consultant DRA CONSULTING LTD.. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . By. J. . O. Apata. School Administrator. Emerald Schools. Lagos & Ogun States, Nigeria . Meaning. …. Customer relations are the relationships that a business has with its customers and the way in which it treats them -Collins Dictionary.