PPT-Managing Self-Pay A/R & Customer Service Follow Up

MAPAM Fall Conference 2016 Magda Rodriguez Credit Manager Harrington Hospital UNBILLED 31 60 0 30 181 BAD DEBT 61 90 91 180 AR BUCKETS PEACE amp SERENITY SelfPay AR What we already know amp do. com Driving license Yes PERSONAL SKILLS Excellent communicator Good problem solver Attention to detail Team player Hayley Cummings ustomer ervice resume PERSONAL SUMMARY A motivated resilient and compelling ly persuasive individual who loves nothing NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. Learning Objective. :. To understand how a company can offer Consistent and Reliable Customer Service. Starter. Watch the short video:. What examples of BAD Customer Service are highlighted?. Can you think how you could prevent this?. How would you . define your Company?. You are not a telephone company anymore. Landline. Internet. Wireless. You are now a Communications Company. 6 Steps to Basic Customer Service. Positive Attitude. Chapter 7. Learning Objectives. Understand the characteristics of service processes and know how they differ from manufacturing processes.. Construct a service blueprint.. Demonstrate how services are classified.. By . Mr. Samuel Muhindi. founder CEO of Insurance Group Of Tanzania Limited. . OUTLINE. . Customer . service . Philosophy. Claims-defining . aspects . Effective . Negotiation Tips- Mindset – facts differ in every . Learning Objectives:. Examine the purpose of total customer service.. Determine what constitutes service quality.. Know when and how to service.. Understand your role in servicing.. Appreciate how to upgrade and cross-sell current customers.. Learning Objectives. Explain . how to follow up to assess customer satisfaction.. Explain how to harness technology to enhance follow-up and buyer-seller relationships.. Discuss how to take action to assure customer satisfaction. pROFILEs. (Please press on the keyboard when ready for the next slide). BEYOND SIMPLE RECORD KEEPING OF Names, Addresses, and phone numbers, RB . Control System’s software allows for the . storage . People. for . . Service Advantage. Overview of Chapter 11. Service Employees Are Crucially Important. Factors Contributing to the Difficulty of Frontline Work. Cycles of Failure, Mediocrity, and Success. © . 2015 . Cengage Learning. MGMT7. © . 2015 . Cengage Learning. 18-1. discuss the kinds of productivity and their importance in managing operations. 18-2. explain the role that quality plays in managing operations. LO9–1: Understand the characteristics of service processes.. LO9–2: Explain how service systems are organized.. LO9–3: Analyze simple service systems.. LO9–4: Contrast different service designs.. Facoltà di Scienze Economiche, Giuridiche e Politiche Economia e Gestione dei Servizi Turistici Lingua Inglese UNIT 3 – MANAGING TOUR OPERATIONS Olga Denti a.a . 2018-2019 Managing tour operations presentation to the Federal Facilities Council. Federal Facilities Management, Customer Service, and Staff Retention . Why? A Philosophy…. 2. Quality of worklife. Safety and security. Energy conservation – greenhouse gas reduction.