PPT-Customer Service Training

NYCT Providers MTMs Mission Mission MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare increasing independence and connecting community resources in the most costeffective manner To achieve this we leverage our core competencies in managing customer service operations and building provider networks. Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 Objectives. What is the definition of customer service? . What are the principles of good customer service? . Who are our customers? . What do our customers need? . What is positive communication? . 9 Lessons. 1 Quiz covering the first 5 Lessons. Multiple Choice Final (10 Questions). 250 Word Essay on how Customer Service is used in your trade.. Analysis of the movie “Employee of the Month” from the perspective of Customer Service. Why are we here today?. To become fluent in Wow! . Define what Wow! @ Tradies looks like . To provide you with the tools to consistently deliver the Wow!. Language/phrases, handling customer complaints. Gritter?. In the Customer Service Centre… . Nearly 10,000 calls received in December 2010, usually a quieter month due to Xmas. The highest rate of e-mails sent to the team ever (822). Double the average abandoned rate (almost quadruple that to January or February 2011). Dharani. . Dhar. . Narra. Riddi. . Jadhav. Anishreddy. . Nomula. Sreeshanth. . Pillai. Contents. Introduction. Process. Value Stream Map (Current State). Issues with the process. Proposed Lean Methodology. INTRODUCTION TO CUSTOMER TRAINING IN MAB MEDICARE CENTRE. PRESENTED BY. :. DR. AKUAMOAH-BOATENG. UNIT OBJECTIVES. This unit is to primarily address the following:. Why are you a health worker. Brief history of GHS/MAB. Learning Objectives. Explain . how to follow up to assess customer satisfaction.. Explain how to harness technology to enhance follow-up and buyer-seller relationships.. Discuss how to take action to assure customer satisfaction. Distinguish . between customer service as a process and customer service as a function.. Customer . service in selling. . Is . a process rather than a function. Is . a relationship rather than a department. Fall of. . 2015. Survey ran from September 9 through September 30, 2015. 223. Total Responses. Purpose. DFAS conducted . a . customer satisfaction survey to:. Assess . customer satisfaction with . various aspects of our services; . .. Marketing. Distinguish between Process or Function. Customer Service. Customer Service Process. Flow. Provides the overall structure providing a consistent set of processes to record and track user contact. . CUR 516. Keith Benneth. “Going Beyond . Customer Service to Customer Satisfaction”. professional portfolio for . MAED/AET: dobiora.weebly.com. Introduction. Customers. Why . do we lose customers?. . Importance of Quality Service. Quality Service. Universal customer expectations include:. To be treated with dignity and respect. To have their requests be handled accurately and efficiently. Honesty in menu descriptions. HELPS T-MOBILE AUSTRIA IMPROVE ONLINE CUSTOMER ENGAGEMENT. ATUL ARORA. Figure 1: Customer service through social media channels. 2. T-Mobile Austria, as part of . its . brand differentiation strategy, deployed a social customer service solution to...