PPT-Lean Techniques in a Customer Service Model:

Dharani Dhar Narra Riddi Jadhav Anishreddy Nomula Sreeshanth Pillai Contents Introduction Process Value Stream Map Current State Issues with the process Proposed Lean Methodology. Case: . Technology . spotlight . TEAM. APPLE. members: . Apple. 、. Sarah. 、. Justin. 、. Howard. Belle. Introduction . How . do technology close the . Gaps. Customer Gap. Provider Gap. Gap . 1 – The Listening . in Agile Teams. Presented by . Arlen Bankston. Arlen.Bankston@LitheSpeed.com. @. abankston. , @. lithespeed. About Me. Arlen Bankston. Co-Founder of LitheSpeed, LLC. User . e. xperience & product development background. Lean in Services . Overview. . Lean is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination. Working from the perspective of the customer who consumes the product or services, “value” is defined as any action or process that a customer would be willing to pay for …. . How to Delight Your Customers. A. . Nitipan. . Ratanasawadwat. Assumption University of Thailand. Origins of the Kano Model. Noriaki. . Kano . Professor at Tokyo Rika University. International Consultant. With your host: Ryan Forman. Manager, Corporate Projects and Initiatives. What is the. PURPOSE. of this session?. P. rovide an overview of Lean in the BC public service. . Why Lean?. I want the skinny,. in your lean canvas and . what is the weighting order . for these risks is . for your case and your business model. This will help you choose between possible lean canvasses you made in assignment 1.1. . model . risks. . In this . guide . you find a . brief instruction how to do . this. Combined with the risk assessment and the distinction between the facts (proof) and assumption list (done in the previous section) you are able to make a balanced consideration. . Manager, Lean Program. City of Mississauga. April 26, 2017. Origin Story. 1910’s. Frederick Taylor and Scientific Management. 1950’s. Deming goes to Japan. 1960’s. Toyota Production System. Origin Story. The Lean Startup Model & The Startup Life Cycle. Lean Startup - Prizes . Business Cards:- Names + e-Mail to get a copy of this Presentation. . Business Model Generation . :- . Paul Cubbon. Blair Simonite. 2. The . e@ubc. team. Paul Cubbon. paul.cubbon@sauder.ubc.ca. Blair . Simonite. blair.simonite@sauder.ubc.ca. Andy Talbot. Sean . Lumb. 3. Course Introduction. Customer discovery and b-model design. Pamela Toshner, . Northern District Lake . BIologist. Lean Six Sigma – What is it?. Lean Six Sigma is a comprehensive and flexible system for achieving, sustaining and maximizing . organizational. success.. A Major Qualifying Project Submitted to the Faculty of WORCESTER POLYTECHNIC INSTITUTE In partial fulfilment of the requirements for the Degree of Bachelor of Science March 4, 2016 Submitted By: Julia For all trainings, did you have the following things with you:. Do you have a pen or pencil with you?. Do you have a Notebook or paper (collecting information) with you?. . (Eric Ries) . . SUMMARY . . Preeti bhalla. AGENDA. What is Lean Startup?. Principles. The Lean Pyramid. Leaps of Faith . Antilogs. and . Analogs.