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Chapter 9: Service  Processes Chapter 9: Service  Processes

Chapter 9: Service Processes - PowerPoint Presentation

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Uploaded On 2019-03-14

Chapter 9: Service Processes - PPT Presentation

LO91 Understand the characteristics of service processes LO92 Explain how service systems are organized LO93 Analyze simple service systems LO94 Contrast different service designs ID: 756180

customer service system contact service customer contact system systems design services process face exhibit package customers variability managing matrix high time degree

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