PPT-Customer Service Keys to Increase Your Business

Blackstone Valley Tourism Business Network May 5 2015 Michael Sabitoni CHE What is Quality Customer Service Definition Quality customer service is consistently surpassing customer expectations in selected areas. (insert organization). Developed by Grace . Wittman. , Steve Hines, Sarah . Schumaker. , and Susan . Traver. The Fundamentals. Delivering service that makes a positive, lasting impression takes more than simple courtesy–. Marketing Terms. Marketing. : all business activity undertaken to encourage the moving of goods . from . the grower or producer to the final consumer, including selling, advertising, promotions, and packaging. Gordon Tan. G. ordon@clientheartbeat.com. INCREASE RETENTION AND BUILD ‘STICKY’ CLIENTS. AGENDA. Identify unhappy clients. Stop . clients from defecting. Strategies . to increase . client retention. @JayneCartwright. Museum retail. customer service. Stats:. 25% of UK customers . don’t think . they . receive good . customer service. Museum retail. customer service. 82% respond to poor service by telling friends and family never to use that business. Gordon Tan. G. ordon@clientheartbeat.com. INCREASE RETENTION AND BUILD ‘STICKY’ CLIENTS. AGENDA. Identify unhappy clients. Stop . clients from defecting. Strategies . to increase . client retention. https://www.findbusinessnumber.com/ find business number specialize in curating companies' customer service information: customer service numbers, customer support phones, emails, social media and contact forms. You will be able to find all toll free customer care phone numbers. If there is any erroneous information or you would like to tell us about any missing information please get in touch with us. Ben Blackstone - Orlando . Melado. . Table of Contents. Company Overview. History. Current Vision. Current Mission. Revised Vision. Revised Mission. Existing Strategies & Performance. External Analysis. 1. Dissatisfied customers tell an average of 10-20 people about their bad experience. Once it’s posted on social media, that number explodes!. Up to 90% of dissatisfied customers will not return and never tell the truth about why.. Ben Blackstone - Orlando . Melado. . Table of Contents. Company Overview. History. Current Vision. Current Mission. Revised Vision. Revised Mission. Existing Strategies & Performance. External Analysis. Presenter Name. Presenter Title. Presenter Date. Better Customer Service Drives Company Value. “…. companies with high customer satisfaction scores . have blown the S&P 500 out of the water, especially over the last few years. Not only have they produced . Objectives . Explain why customers are important to the hospitality business . Describe the needs that hospitality businesses satisfy. Explain the importance of quality service. Describe the two types of hospitality employees. Housing Support Program (HSP). www.SBCounty.gov. Patty Carson . Program Specialist I. 12/2/2014. TAD. KEYS. HACSB. Customer. HSP in San Bernardino. Human Services. Transitional Assistance. www.SBCounty.gov. Marketing Terms. Marketing. : all business activity undertaken to encourage the moving of goods . from . the grower or producer to the final consumer, including selling, advertising, promotions, and packaging. The impacts of Customer . Service. Negative impacts. Positive impacts. Study the information and graphics on the following slide presentation.. There is an activity to undertake at the end of the presentation..