PPT-Sales & Customer Service

Marketing Terms Marketing all business activity undertaken to encourage the moving of goods from the grower or producer to the final consumer including selling advertising promotions and packaging. Marketing Terms. Marketing. : all business activity undertaken to encourage the moving of goods . from . the grower or producer to the final consumer, including selling, advertising, promotions, and packaging. 1.02B Explain the role of customer service as a component of selling relationships.. Distinguish . between customer service as a process and customer service as a function.. Customer . service in selling. CPTE 433. . John Beckett. What is a Helpdesk?. It could be real or virtual. It is “the face of your organization”. “The (typical customer) assumes this is your entire organization.”. So why is the helpdesk low on the pecking order?. Leveraging a Customer Focused Approach to Drive Both New and . Up-Sells. Melissa Harris, MBA. CEO, Telecom Training Corporation. CANTO Sales, Marketing and Customer Care Forum. August 4-5, 2016. 1. Agenda. customer relationship management.. Select and Implement a Customer Relationship Management . Platform. CRM platforms are the workhorses that provide functional capabilities and data for customer experience management. IT needs to be a trusted partner in CRM selection and implementation, but the business also needs to own the requirements and be involved from the get-go. Think of IT as a ‘conductor of the CRM orchestra.’. Distinguish . between customer service as a process and customer service as a function.. Customer . service in selling. . Is . a process rather than a function. Is . a relationship rather than a department. Senior Director of R&D, QAD. QAD Explore 2012. 2. The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.. Managing . with . an organization with the goal of increasing customer loyalty and retention and an organization's profitability. Chapter 11 pages 147-155. Business Plug-In B9 pages 348-362. . Customer Relationship Management (CRM). .. Marketing. Distinguish between Process or Function. Customer Service. Customer Service Process. Flow. Provides the overall structure providing a consistent set of processes to record and track user contact. . Customer Transactions Unit 5: Retail Agribusiness Sales Lesson: AS7 Objectives Lesson Objective: After completing the lesson on customer transactions, students will demonstrate their ability to apply the concept in real-world situations by obtaining a minimum score of 80% on Customer Scenario Role-Plays. Topic 4. CUSTOMER RELATIONSHIP MANAGEMENT. Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers.. CRM refers to the methodologies and tools that helps businesses manage customer relationships in an organized way.. Confirmation Session. June 6, . 2019. Agenda. FDM Overview. What . is a Confirmation Session. ?. What is a Cash Sale, Customer Invoice, and Internal Service Delivery?. Benefits. Workflow. Demo of Configuration of Business Processes. The impacts of Customer . Service. Negative impacts. Positive impacts. Study the information and graphics on the following slide presentation.. There is an activity to undertake at the end of the presentation.. Semester Genap 2010/2011. Learning Objectives. Understand the meaning of the terms ‘customer life cycle’ . Define the strategies that can be used to recruit new customers. Understand how to select which customers to target for retention.