PPT-CUSTOMER SERVICE Overview

Presenter Name Presenter Title Presenter Date Better Customer Service Drives Company Value companies with high customer satisfaction scores have blown the SampP 500 out of the water especially over the last few years Not only have they produced . apollovalves com Objectives. What is the definition of customer service? . What are the principles of good customer service? . Who are our customers? . What do our customers need? . What is positive communication? . Marketing Terms. Marketing. : all business activity undertaken to encourage the moving of goods . from . the grower or producer to the final consumer, including selling, advertising, promotions, and packaging. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. Learning Objective. :. To understand how a company can offer Consistent and Reliable Customer Service. Starter. Watch the short video:. What examples of BAD Customer Service are highlighted?. Can you think how you could prevent this?. @JayneCartwright. Museum retail. customer service. Stats:. 25% of UK customers . don’t think . they . receive good . customer service. Museum retail. customer service. 82% respond to poor service by telling friends and family never to use that business. Blackstone Valley Tourism Business Network. May 5, 2015. Michael Sabitoni, CHE. What is Quality Customer Service?. Definition: Quality customer service is consistently surpassing customer expectations in selected areas.. Advise . | . Design . | . Integrate . |. Deliver. 8th May 2013 . Introductions. Nigel Bates. Andy Bowie. Serco Global Services. Development Director. Serco Global Services. Head of E-Services. Who are Serco – SGS Public Sector. Distinguish . between customer service as a process and customer service as a function.. Customer . service in selling. . Is . a process rather than a function. Is . a relationship rather than a department. Jared Miller. Sr. Director, Customer Self-Service. Continental Airlines. Corporate Background. Evolution of Self-Service at CO. Self-Service Adoption. Recent Innovations at CO. Product Consistency. Looking Ahead. Date. CONTENT. Our Cloud Promises. A solution-first approach. Value of BlueSky. Roadmap. Demo. Regional implementations. End . User. End. Customer. MSPs. & . Telcos. OEMs/Vendors. MSPs & . Telcos. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. Contact us by calling on Yahoo Customer Service Phone Number @ +1-844-448-8001 to resolve technical issues of Yahoo account. Our team provides support for login issues, password lost, account blocked, compromised, unable to send and receive emails issues, etc. We are 3rd party support team located in USA. To know more details browse our website: https://yahoo-customerservice.org/ . Importance of Quality Service. Quality Service. Universal customer expectations include:. To be treated with dignity and respect. To have their requests be handled accurately and efficiently. Honesty in menu descriptions.