PPT-Customer Service Objectives

What is the definition of customer service What are the principles of good customer service Who are our customers What do our customers need What is positive communication According to the dictionary customer service is the assistance that a company provides to individuals who buy or use its products or services. apollovalves com Marketing Terms. Marketing. : all business activity undertaken to encourage the moving of goods . from . the grower or producer to the final consumer, including selling, advertising, promotions, and packaging. 9 Lessons. 1 Quiz covering the first 5 Lessons. Multiple Choice Final (10 Questions). 250 Word Essay on how Customer Service is used in your trade.. Analysis of the movie “Employee of the Month” from the perspective of Customer Service. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . Gritter?. In the Customer Service Centre… . Nearly 10,000 calls received in December 2010, usually a quieter month due to Xmas. The highest rate of e-mails sent to the team ever (822). Double the average abandoned rate (almost quadruple that to January or February 2011). Dharani. . Dhar. . Narra. Riddi. . Jadhav. Anishreddy. . Nomula. Sreeshanth. . Pillai. Contents. Introduction. Process. Value Stream Map (Current State). Issues with the process. Proposed Lean Methodology. Tricia Johnson, Institutional Advancement . Southeastern Illinois College. Objectives. 1. What does customer service mean to . you?. 2. How are . you . defining customer service at . your institution/department?. Gritter?. In the Customer Service Centre… . Nearly 10,000 calls received in December 2010, usually a quieter month due to Xmas. The highest rate of e-mails sent to the team ever (822). Double the average abandoned rate (almost quadruple that to January or February 2011). Distinguish . between customer service as a process and customer service as a function.. Customer . service in selling. . Is . a process rather than a function. Is . a relationship rather than a department. Describe the five dimensions of service quality.. Use the service quality gap model to diagnose quality problems.. Illustrate how Taguchi methods and poka-yoke methods are applied to quality design.. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. To examine how to handle difficult customers.. To show the benefits of handling complaints correctly.. To analyze the handling complaints cycle.. To discuss the business advantages of proper customer service. . .. Marketing. Distinguish between Process or Function. Customer Service. Customer Service Process. Flow. Provides the overall structure providing a consistent set of processes to record and track user contact. .