PPT-The Golden Rule of Customer Service

ASQ Portland Section 0607 By Ed Landauer CQE PE May 8 2012 Topics Agenda Introduction First Impressions Contrasting Lobbies Steps to Take Summary Golden Rule of Customer Service Treat your customers the way you . Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 9 Lessons. 1 Quiz covering the first 5 Lessons. Multiple Choice Final (10 Questions). 250 Word Essay on how Customer Service is used in your trade.. Analysis of the movie “Employee of the Month” from the perspective of Customer Service. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . Mahmoud Elhefnawi. April 2013. Contents. 2- . Services process . Model. 3- Process . development. 6- . Services KPI- Small control . loop. 1- Quality Assurance organization chart. 7- . Audits . Procedure - large . Tank You. 1. Chapter. What Is Selling?. Personal Selling Today. A New Definition of Personal Selling. The Golden Rule of Personal Selling. Everybody Sells!. What Salespeople Are Paid to Do. Why Choose a Sales Career?. September 6, 2012. Officers. President – Karoline . Dreher. Vice President – . Roshan. . Pandey. Vice President of Service – Kristi Harrison. Vice President of Membership – Cho Li. Secretary – Rachel . District12 Conference – Boulder, CO. September 25 – 27, 2015. “Future Leaders Building a Better World Today”. Z Clubs . are formed on the secondary school campuses or in the community.. Golden Z Clubs . What would happen without any rules?. Imagine there were no school rules.. What would happen?. What do we have rules for?. Don’t put your elbows on the table. Don’t . steal. Pray . every day. Don’t run in the corridor. customer Service. Module 1. CUSTOMER SERVICE. PROFESSIONAL CUSTOMER INTERACTION. INITIAL CONTACT. By Sylvia . Keilty. Unit Overview. After completing this unit learners will be able to successfully initiate and maintain effective customer service skills during telephone communication by utilizing tools/skills developed by this training.. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . The impacts of Customer . Service. Negative impacts. Positive impacts. Study the information and graphics on the following slide presentation.. There is an activity to undertake at the end of the presentation..