PPT-Resident Relations, Customer Service and Conflict Resolution

Making a Difference and Setting the Standard What will you learn Importance of Resident Relations Attending to the Little Things Retaining Residents Actions to Take to Retain Residents Resident Relations. “A chain is only as strong as its weakest link.”. –Author Unknown. ®. . 2. . Objectives. Define mutual support. Discuss task assistance and the types of feedback. Describe advocacy, assertion, and the Two-Challenge rule. Management of . Conflict. When determining how to manage conflict, we tend to utilize different styles depending on the situation:. Avoidance—Non-confrontational: walking . away from the situation. Anger Management. Key Terms. Conflict. Internal Conflict. Interpersonal Conflict. Intra-group Conflict. Inter-group Conflict. Conflict Resolution Skills. Mediation. Peer Mediation. Adjudication. Solving Conflict. Chemistry Multimedia is a St. Louis, Missouri based marketing agency that assists our clients with Media Relations and PR, Event Management and Video Production/Live Streaming. Our consultants coordinate and oversee a diverse team of local and national suppliers, vendors and employees, which have allowed us to effectively coordinate over 172 national media events focusing on overall logistics, media relations and our clients expected ROI. NC CTE 1.04: Foster positive relationships with customers to enhance company image.. Explain the nature of positive customer relations. Customer . relations- the way a business and employees of the business communicate and interact with their customers. Today’s Goal. The goal for today is for you to examine your own strategies for resolving conflicts. As the class progresses, jot down any “ah ha”s that come to you.. Conflict. The internal or external discord that occurs as a result of differences in ideas, values, or beliefs of two or more people.. . . . Emotional Intelligence and Diversity: Critical Role in Conflict Resolution . Lee . Gardenswartz. , Ph.D.. Anita . Rowe, Ph.D.. Emotional Intelligence and Diversity Institute. Objectives. • Understand the role of Emotional Intelligence and Diversity in facilitating effective conflict resolution . Cuc Mai. GME Lunch n Learn Conference. June 2012. A Typical Day…. You, the PD, are eating lunch. . A faculty member stomps into your office and wants to talk to you about resident A. . Resident A is a second year IM resident. Faculty member says he has been showing up late for work, does not appear to know what is going on with his patients.. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. MODULE 3. Topic. 2. CONTENT. I.. . Definition of Conflict. . II. . Conflict Theories. III. . Causes of . the Conflict. IV. . Types of Conflict. 2. MODULE 3.. . Conflict management: definition, prevention and resolution. Interethnic . conflict resolution USING CONFLICT AS A CATALYST FOR NEEDED CHANGE. Module D any situation involving more than one person can give rise to conflict. source: DONTIGNEY, 2018. conflict resolution module D Department of Communication Studies, . Shippensburg University. Overview of the Session. 10:00-10:20. Greetings and Overview, Introductions. 10:20 -10:30. Perspectives on Conflict. 10:25-10:50. Conflict Styles Self Assessment. Resolution and Reconciliation. A Lecture Presented By . Professor . Hamdessa. . Tuso. , PhD. Department of Peace and Conflict Studies. University of Manitoba. Winnipeg, Canada. COPYRIGHT. Hamdesa Tuso. PAPER PRESENTED BY PRINCE T. M. E. DOGUN11. REGISTRAR, RITMAN UNIVERSITY, IKOT EKPENE, AKWA IBOM STATE. . AT THE TRAINING WORKSHOP FOR SENIOR ADMINISTRATORS(SENIOR ASSITANT REGISTRARS- DEPUTY REGISTRARS) OF NIGERIAN UNIVERSITIES..