PPT-Resident Relations, Customer Service and Conflict Resolution

Making a Difference and Setting the Standard What will you learn Importance of Resident Relations Attending to the Little Things Retaining Residents Actions to Take to Retain Residents Resident Relations. (insert organization). Developed by Grace . Wittman. , Steve Hines, Sarah . Schumaker. , and Susan . Traver. The Fundamentals. Delivering service that makes a positive, lasting impression takes more than simple courtesy–. Management of . Conflict. When determining how to manage conflict, we tend to utilize different styles depending on the situation:. Avoidance—Non-confrontational: walking . away from the situation. Anger Management. Key Terms. Conflict. Internal Conflict. Interpersonal Conflict. Intra-group Conflict. Inter-group Conflict. Conflict Resolution Skills. Mediation. Peer Mediation. Adjudication. Solving Conflict. What is it? How do I deal with it?. Conflict Resolution. Conflict is a natural part of life. Learning about productive ways to handle conflict will help:. Relationships. School (and work) environments. By. Dan Zenga, Ed.D, L.P.. Personality Types. Driver/Tyrant. Controller. Whiner/Complainer. Pleaser. Pessimist/Victim. Excitement Seeker. Driver/Tyrant. They relate to others in a dominant, assertive or explosive manner. They think if they push others around they will get what they want. He/she hopes others will either back off or do as they are told. At times if they do not get their way, they may become furious and explode. They act this way because they are convinced they are right and they want to show this to others. Others may act this way because they are fearful of being wrong or are attempting to gain power and move others.. NC CTE 1.04: Foster positive relationships with customers to enhance company image.. Explain the nature of positive customer relations. Customer . relations- the way a business and employees of the business communicate and interact with their customers. Presented . by. Mr P J A John. Barrouallie Central Leeward Secondary School. Most people fight or argue when they: . Most people fight or argue over: . One good thing people get from arguing or fighting is: . Crisis Prevention Institute’s Top 10 De-escalation Tips. What is Conflict Resolution?. Good . social skills are critical to successful functioning in life. Conflict resolution is a category of social skills that help . conflict resolution USING CONFLICT AS A CATALYST FOR NEEDED CHANGE. Module D any situation involving more than one person can give rise to conflict. source: DONTIGNEY, 2018. conflict resolution module D ADVOCACY SERVICES & COMPLAINT RESOLUTION. ADVOCACY SERVICES. The Division of Advocacy Services was established to ensure that DIDD listens to and responds to the needs and concerns of people we support and their families so that we are their best advocate.. Department of Communication Studies, . Shippensburg University. Overview of the Session. 10:00-10:20. Greetings and Overview, Introductions. 10:20 -10:30. Perspectives on Conflict. 10:25-10:50. Conflict Styles Self Assessment. (So Now What?). Find a Caseload. Insurance. Consumer Protection. Workplace. Construction. Family. Government. Community Management. Bring it into your firm. Educate partners about ODR. Demonstrate where trends are heading. By. J. . O. Apata. School Administrator. Emerald Schools. Lagos & Ogun States, Nigeria . Meaning. …. Customer relations are the relationships that a business has with its customers and the way in which it treats them -Collins Dictionary. Resolution and Reconciliation. A Lecture Presented By . Professor . Hamdessa. . Tuso. , PhD. Department of Peace and Conflict Studies. University of Manitoba. Winnipeg, Canada. COPYRIGHT. Hamdesa Tuso.