Anger Management Key Terms Conflict Internal Conflict Interpersonal Conflict Intragroup Conflict Intergroup Conflict Conflict Resolution Skills Mediation Peer Mediation Adjudication Solving Conflict ID: 423930
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Conflict Resolution &
Anger ManagementSlide2
Key Terms
Conflict
Internal Conflict
Interpersonal Conflict
Intra-group Conflict
Inter-group Conflict
Conflict Resolution Skills
Mediation
Peer Mediation
AdjudicationSlide3
Solving ConflictSlide4
What Triggers Conflict?
Difference in:
Beliefs
Values
Principles
Goals
**Remember E+R=W
You can control your R!Slide5Slide6
Conflict Resolution Skills
Put yourself in someone else’s shoes
Empathy
Having ‘staying power’ & open-mindedness
Patience and tolerance
Express yourself in a non-threatening way
Clear and direct messages
Come up with imaginative solutions
Creative thinkingSlide7
Conflict Resolution Skills
Try to get a firm understanding of all the issues, not accepting things at face value, rather digging deeper
Critical thinking
Do not be aggressive, or shy away
Be assertive
Genuinely pay attention to what they are saying
Active listeningSlide8
Anger Management Strategies
What do you do?
Determine the cause
Use relaxation techniques
Avoid triggering conflict/“picking a fight”
Keep your feelings in check:
Stop blaming yourself
Don’t take things personally
Deal with your feelings
Put yourself in their shoes
Get professional help
Make peace with the pastSlide9
A Third Party Resolution
Mediation
A trained person who builds mutual respect between two parties and encourages problem solving
*peer mediators are trained students in schools
There are 6 problem solving steps*
Adjudication
A professional or person of authority listens to both sides, asks both what the best solution is, and in the end the adjudicator makes the final decision
Both parties agree to accept the adjudicators decision in advanceSlide10
Peer Mediation
Cool off first!!!Slide11
Kids Help Phone
1-800-668-6868
Sometimes you can’t quite figure out a
problem on your own...
Free, confidential, anonymous Slide12
Mean Girls
http
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www.learn360.com/ShowVideo.aspx?SearchText=Mean+Girls&lid=13840639&ID=366880