PPT-1.00 Understand communication skills and customer relations

NC CTE 104 Foster positive relationships with customers to enhance company image Explain the nature of positive customer relations Customer relations the way a business and employees of the business communicate and interact with their customers. Bungalow Island Resort. EFFECTIVE COMMUNICATION SKILLS. Objectives:. Define . and understand communication and the communication process List and overcome the . filters/barriers . in a communication . The author has entitled the meeting organizers to pass it on in a printed (. pdf. ) version only, assuming that the requestor(s) will use its content only with good intentions and not take individual elements out of context or present single elements or the whole in a sense that is contrary to the one it was originally in. . Advanced Communications. Adapted by Jennifer Gaddis . from www.ucc.ie/careers. Overview. Importance of Communication. Communication Model. Barriers. Hints. Skills. Summary. Skills you will need in college and careers. INTRODUCTION TO . PUBLIC RELATIONS. Definitions of Public Relations. Public = (all) society ?. What is Public Relations?. Rex Harlow (PR educator) collected some definitions:. PR = good performance, respected by public. What Does “Communication Skills” Actually Mean?. Non-verbal communication skills (NVCS) refers to the ability to convey a message . without words. through facial expressions, body language, eye contact, etc.. NC CTE 1.03: Write internal and external business correspondence to convey and obtain information effectively.. Explain the nature of effective written communications . Two main classifications of written communication are in business. . Journal Prompt #1. . How do you communicate?. Do you like to talk? . Are you a good listener?. What makes you a good listener?. Why do . healthcare professionals . have to have good communication skills?. What we communicate:. Can get lost in translation despite our best efforts. We say one thing, the other person hears something else. Can often lead to misunderstanding, frustration and conflict.. It sounds so simple: say what you mean.. Learning Aim A: Examine principles, values and skills which underpin meeting the care and support needs of individuals.. A.P1: Explain the importance of promoting equality and diversity for individuals with different needs. NC CTE 1.01: . Apply . verbal skills to obtain and convey information.. Employ communication styles appropriate to target audience . Types . of communication styles.. Controllers. . Take-charge and want control of themselves, others and situations. Task-oriented, drivers and are only focused on the end goal. . Caroline Viney – Specialist SLT. Outcomes of learning. To develop a better understanding of how communication develops at different stages and ages. To understand the building blocks of communication. By. J. . O. Apata. School Administrator. Emerald Schools. Lagos & Ogun States, Nigeria . Meaning. …. Customer relations are the relationships that a business has with its customers and the way in which it treats them -Collins Dictionary. - 9 June 2022 4.30 – 6.00pm. Purpose. To provide information on the qualifications for schools interested in exploring some new vocational options. To give some guidance on approval requirements for the qualifications. , format, and distribute a complete resume that accurately represents . your skills. , experience, and educational . background. Objective. 2. Objective. Introduction. A document that summarizes your .