Journal Prompt 1 How do you communicate Do you like to talk Are you a good listener What makes you a good listener Why do healthcare professionals have to have good communication skills ID: 657916
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Slide1
1.02
Understand
effective communication
Slide2
Journal Prompt #1
How do you communicate?Do you like to talk? Are you a good listener?What makes you a good listener?Why do healthcare professionals have to have good communication skills?
1.02 Understand effective communication
2Slide3
Types of Communication:
Verbal and Non-Verbal
1.02 Understand effective communication
3
Non-Verbal
Verbal
CommunicationSlide4
Types of Communication:
Verbal and Non-Verbal
Spoken/Oral
1.02 Understand effective communication
4
Non-Verbal
Verbal
CommunicationSlide5
Types of Communication:
Verbal and Non-Verbal
Written
Spoken/Oral
1.02 Understand effective communication
5
Non-Verbal
Verbal
CommunicationSlide6
Types of Communication:
Verbal and Non-Verbal
Written
Spoken/Oral
Tone of voice
1.02 Understand effective communication
6
Non-Verbal
Verbal
CommunicationSlide7
Types of Communication:
Verbal and Non-Verbal
Written
Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication
7
Non-Verbal
Verbal
CommunicationSlide8
Types of Communication:
Verbal and Non-Verbal
Gestures
Written
Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication
8
Non-Verbal
Verbal
CommunicationSlide9
Types of Communication:
Verbal and Non-Verbal
Touch
Gestures
Written
Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication
9
Non-Verbal
Verbal
CommunicationSlide10
Types of Communication:
Verbal and Non-Verbal
Body Language
Touch
Gestures
Written
Spoken/Oral
Tone of voice
Vocabulary
1.02 Understand effective communication
10
Non-Verbal
Verbal
CommunicationSlide11
Types of Communication:
Verbal and Non-Verbal
Body Language
Touch
Gestures
Written
Spoken/Oral
Tone of voice
Facial expressions
Vocabulary
1.02 Understand effective communication
11
Non-Verbal
Verbal
CommunicationSlide12
Types of Communication:
Verbal and Non-Verbal
Body Language
Touch
Gestures
Written
Spoken/Oral
Tone of voice
Facial expressions
Eye Contact
Vocabulary
1.02 Understand effective communication
12
Non-Verbal
Verbal
CommunicationSlide13
The
Communication Model
1.02 Understand effective communication
13Slide14
Sender
The
Communication Model
1.02 Understand effective communication
14Slide15
Sender
Message
The
Communication Model
1.02 Understand effective communication
15Slide16
Sender
Message
Receiver
The
Communication Model
1.02 Understand effective communication
16Slide17
Sender
Message
Receiver
Feedback
The
Communication Model
1.02 Understand effective communication
17Slide18
Communication Process
Engagement
UnderstandingEducationSense of Partnership
1.02 Understand effective communication
18Slide19
Communication Process
Engagement
Connection between the healthcare professional and the patientDevelops partnership1.02 Understand effective communication
19Slide20
Communication Process
Engagement:
Effective Communication StrategiesIntroduce yourselfAllow the patient to talk without interruption1.02 Understand effective communication
20Slide21
Communication Process
Understanding
Healthcare professional makes the patient feel acceptedHealthcare professional empathizes with the patient1.02 Understand effective communication
21Slide22
Communication Process
Understanding:
Effective Communication StrategiesAllow patient to share thoughts and feelingsShare anecdotes to create a bond1.02 Understand effective communication
22Slide23
Communication Process
Education
To increase the patient’s knowledge of their illnessMinimizes anxiety 1.02 Understand effective communication23Slide24
Communication Process
Education:
Effective Communication StrategiesUse language the patient understandsMake sure all patient’s questions are addressed1.02 Understand effective communication
24Slide25
Communication Process
Sense of Partnership
Healthcare professional and patient work together regarding their problem and treatment plan1.02 Understand effective communication
25Slide26
Communication Process
Sense of Partnership
Effective Communication StrategiesAvoid critical questioningUse active listening1.02 Understand effective communication
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Communication Process
Active Listening
Need good listening skillsShow interestPay attentionHear the messageDo not interrupt1.02 Understand effective communication
27Slide28
Communication Process
Active Listening
ReflectionRestatementClarification1.02 Understand effective communication
28Slide29
Communication Process
Active Listening
ReflectionCareful thoughtRestatementRewordingSummarizingClarificationExplaining1.02 Understand effective communication
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