IN CONVERSATIONS WHAT DOES IT MEAN Judith Grunwald PhD CCCSLP March 23 2017 Brain Injury Association Conference Two purposes for nonverbal communication To send a message to someones ID: 623833
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Nonverbal COMMUNICATIONIN CONVERSATIONS:WHAT DOES IT MEAN?
Judith Grunwald, Ph.D., CCC/SLP
March 23, 2017Brain Injury Association Conference Slide2
Two purposes for nonverbal communication:
To send a message to someone(s);
To build a relationship.Slide3
How important is nonverbal communication in a conversation?
Ninety three percent of the total communication is nonverbal!
“We all know what it is, but most of us are never exactly sure how it works.” The good news? We can learn!
Nonverbal communication is primarily relational.Slide4
What is NONVERBAL COMMUNICATION?
All the communication that happens
without words.That includes mainly:
tone of voice
facial expressions
body languageSlide5
“You cannot not communicate”
IN FACT,
Slide6
What does this have to do with:
Making and keeping friends? “Relationships are built and destroyed by communication.” ~UnknownTone of voice
Eye Contact
S
milingSlide7
What does this have to do with:
Finding and Keeping a job
?Tone of voice Eye Contact Smiling Slide8
Sending your Nonverbal messages
Do You:
Keep your personal space?
Stare too long?
Look down when speaking to someone?
Smile too long or too short a time?
Is your smile genuine?Slide9
What do they mean???Interpreting nonverbal messages
from someone else:
Do You:
Get anxious when meeting someone new?
Understand facial expressions?
Understand different tones of voice?
Understand the situation you’re in to help you understand the communication?
Understand the cultural differences of the people you’re speaking to?
Understand what to do with a “mixed message”?
Understand sarcasm or teasing?
Do you understand when it’s someone else’s turn to talk?Slide10
FACES…Slide11
references
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