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the exchange of thoughts, ideas, feelings, information. , opinions. , and . knowledge between two or more parties.. Characteristics of Communication. 1. The communication . process happens between or among . ID: 720407

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Communication What is Communication?

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Presentations text content in Communication What is Communication?

Communication
Slide2
What is Communication?
the exchange of thoughts, ideas, feelings, information
, opinions
, and knowledge between two or more parties.
Slide3
Characteristics of Communication
1. The communication
process happens between or among
two or more parties.
The sender and the
reciever
.2. Communication involves exchange of ideas, feelings, information, thoughts, or knowledge.3. Communication involves mutual understanding between Sender and Receiver.
Slide4
Types of Communication
Verbal
Nonverbal
Slide5
There are three major parts in human face to face communication which are body language, voice tonality, and words.
According to the research:
55%
of impact is determined by body language—postures, gestures, and eye contact,
38%
by the tone of voice, and
7% by the content or the words used in the communication process.
Slide6
Verbal Communication
Oral Communication:
information
spoken by mouth; the use of speech.
Some
of the examples
of Oral Communication are: Face to face communication, Telephonic Communication, Public Address System (Speech), Informal rumor mill (Grape Vine), Audio & Visual Media(Radio, TV), Lectures, Conference-Interchange of views, Meetings, etc.
Slide7
Verbal Etiquette
Rule #1
Properly address people
Rule #2
Make proper introductions
Rule #3
Properly use telephone etiquette
Slide8
Rule #1 Properly Address People
Generally, it is appropriate to address those to which an
informal relationship
has been established by their first name.
In
formal relationships
, or when the relationship status is unknown, it is necessary to refer to the individual using the appropriate gender-specific title. When gender-specific titles are necessary, use Mister (Mr.) to address men, Misses (Mrs.) to address married women, and Miss (Ms.) to address women who are single or whose marital status is unknown.
Slide9
Rule #1 Properly Address People
Following are more specific rules for addressing others in business settings:
Superiors:
Always address superiors with the appropriate gender-specific
title,
unless he/she gives express
permission to do otherwise. (Mr., Mrs. Ms.)Colleagues: It is generally accepted procedure to address colleagues by first name. Exceptions arise when the relationship is formal or unfamiliar. Clients and Customers
:
Most relationships with clients or customers are
formal
, dictating appropriate gender-specific titles. Occasionally, though, an amiable relationship has been established and would allow the use of first names.
Slide10
Rule #2 Introductions
When introducing others:
The most important point about introductions is to always make them, even if you can't remember names.
Failing to do so causes embarrassment and
discomfort
.
Say both party’s names and titles (if necessary).Kevin, this is Sarah Thompson, CEO of Global Share.Mr. Moore this is Lisa Parker my colleague at GRE Systems. John, I would like you to meet my friend Kelly.
Slide11
Rule #2 Introductions
When introducing yourself:
Say your name and your title (if necessary)
Extend your hand to shake theirs and
SMILE!
Ask, “What is your name?” If they do not automatically respond.
Say “Nice to meet you _________”Start conversation
Slide12
Practice Introductions!
Turn to the person next to you and introduce yourself as if you have never met.
Remember
Say your name
Extend your hand to shake theirs, make eye contact and SMILE!
Ask, “What is your name?” If they do not automatically respond.
Say “Nice to meet you _________”Start conversation
Slide13
Practice Introductions!
Now we are going to go out around the school and introduce ourselves to a teacher we have
NEVER
met!
The teacher will rate your introduction on scale of 1-10. You and your partner must meet different teachers.
You will have
15 minutes. Late = 0 pts.Do not bother any teachers who have a class. You may go to the main office, meet the nurse, guidance, secretaries, or teachers in planning. MAKE SURE YOU KNOCK! Say “Can I bother you for a second? I’d like to introduce myself. I am ___________. (Shake hand, Smile) What’s your name? Nice to meet you _____________” Then start a small conversation. Ask them what they teach or how long they have been a teacher at FHS, etc.
Slide14
Rule #3 Telephone Etiquette
Greet
the caller and identify yourself when answering the phone with your first and last name.
Return phones calls within
24 hours
, and apologize if the call is late.
Identify yourself when you place a call. Say your name, the company, business or department you represent. Then state the nature of your call. (If you do not identify yourself, expect to be asked and do not take offense.)Keep and pen and paper handy.Only put a person on hold if you absolutely have to. Ask the caller for permission and be quick!
Be upbeat and
positive
.
Slide15
Written Communication
Our writing is a reflection of ourselves.
Use correct grammar, spelling and punctuation. Proofread your writing!
Use the correct format for your writing.
Example: We use different formats when writing a business letter than we do when writing a memo
.
Slide16
Business Letter
The most common format used is called
“Block” Format
.
Using this format, the entire letter is left justified and single spaced except for a double space between paragraphs.
Slide17
Business Letter
The 7 main parts of a business letter:
1. Date
2. Return Address (sometimes on letterhead only)
3. Inside Address (recipients address)
4. Salutation (greeting)
Body ParagraphsComplimentary ClosingSignature
Slide18
Business Memos
What is a memo?
Interoffice correspondence sent between employees in a company.
Less formal than business letters.
Today less memos are used. They have been replaced by emails.
Slide19
Business Memos
Two Parts
Heading (To, From, Date, Subject)
Body
Slide20
Email Etiquette
Use the
subject
line
Use a
greeting
just like a letterUse standard spelling, punctuation, and grammarWrite clear, short paragraphsBe friendly but be careful of using humor. It is hard to understand through writing.Use your email for work related communication only.Remember—an email is permanent!
Don’t hit “Reply All” unless you want to!
Slide21
Practice Oral Communication
Think Speed Dating

You will have 1 minute to have a conversation with a person sitting across from you. Both parties must use oral communication continuously! (Take Turns! Don’t Stop Talking!!)
I will give you a topic to discuss in that minute. After one minute we will rotate seats and get a new topic.
Slide22
Public Speaking
Who:
Who am I speaking to? Know the needs of your audience and
meet
those needs.
What:
What am I going to speak about? Make it relevant. Know your material thoroughly and be excited about it.Where: What is the best setting for this presentation? How should the room be arranged?
Slide23
Public Speaking
When:
Put what you have to say in a logical sequence. Know when to pause for your audience to think. Know when you should conclude your presentation.
Why:
Give meaning to what you a saying. Add value or worth. Why should people listen to you?
How:
How can you best convey your message? Choose the best words to use. PRACTICE PRACTICE
PRACTICE
to avoid saying “um” and “ah” which would distract listeners from your presentation. Use notes but do not read right off of them!
Slide24
Nonverbal Communication
Slide25
Review
There are two types of Communication:
Verbal
Nonverbal
Verbal Communication includes:
Oral Communication
Written CommunicationToday we will look at Nonverbal Communication
Slide26
Nonverbal Communication
Icebreaker

Play “Rock, Paper, Scissors” with facial expressions. “Happy, Sad, Mad”
Slide27
Happy Sad Mad
Winner
Winner
Winner
Slide28
Nonverbal Communication
What is it?
the process of communication through sending and receiving wordless messages
.
Slide29
Types of Nonverbal Communication
Facial Expressions
Gestures
Paralinguistics
Body language and posture
Proxemics
Eye GazeHapticsAppearance
Slide30
Facial Expressions
Convey the
emotional
state of the individual to the observer
Often
are involuntary actions but can be voluntaryPhotographs from the 1862 book Mécanisme de la Physionomie
Humaine
by Guillaume
Duchenne
. Through electric stimulation,
Duchenne
determined which muscles were responsible for different facial expressions
.
Slide31
Gestures
Visible
bodily actions are used to communicate particular messages, either in place of speech all together and in
parallel
with spoken words.
Gestures include movement of the hands, face, or other parts of the body.
Examples: Waving, pointing, using fingers indicate number amounts.
Slide32
Paralinguistics
Vocal communication that is
separate
from actual language.
Includes
tone
of voice, loudness, inflection, and pitch.Example: When said in a strong tone of voice, listeners might interpret approval and enthusiasm. The same words said in a hesitant tone of voice might convey disapproval and a lack of interest.
Slide33
Body Language and Posture
Body language may provide cues as to the
attitude
or state of mind of a person.
Hands on knees
: indicates readiness.
Hands on hips: indicates impatience.Lock your hands behind your back: indicates self-control.Locked hands behind head: states confidence.Sitting with a leg over the arm of the chair: suggests indifference.Legs and feet pointed in a particular direction
: the direction where more interest is felt
Crossed arms
: indicates that a person is putting up an unconscious
barrier
between themselves and others
Slide34
Proxemics
the study of set measurable
distances
between people as they interact
The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including
social
norms, situational factors, personality characteristics, and level of familiarity.For example, the amount of personal space needed when having a casual conversation with another person usually varies between 18 inches to four feet. On the other hand, the personal distance needed when speaking to a crowd of people is around 10 to 12 feet.
Slide35
Eye Gaze
Includes
looking
, staring, and blinking.Looking at another person can indicate a range of emotions, including hostility,
interest
, and attraction.
Example: Making eye contact during a conversation.
Slide36
Haptics
Communicating through
touch
Different types of haptic
communication are appropriate for different situations.
Touch can be used to communicate
positive emotions such as support, appreciation, and affection.
Slide37
Appearance
Our choice of color, clothing, hairstyles, and other factors affecting appearance are also considered a means of nonverbal communication.
Colors can invoke different
moodsAppearance can also alter physiological reactions,
judgment,
and interpretations.
Slide38
Interaction of Verbal and Nonverbal Communication
When communicating, nonverbal messages can interact with verbal messages in six ways:
Repeating
Conflicting
Complementing
Substituting
Regulating Accenting
Slide39
Repeating
The use of
nonverbal
behavior to say what you are saying in words
Examples:
Pointing to the object of discussion with your finger
Nodding your head and saying “yes” at the same time.
Slide40
Conflicting
When people are saying one thing yet their nonverbal behavior is telling us something completely
different.
Example: A friend says, “I am so sorry” while smiling
Slide41
Complimenting
The use of nonverbal behaviors to
strengthen
what is being said with words.
Example:
A friend says “I am so sorry” and at the same time makes a sincerely sad face
Slide42
Substituting
The use of nonverbal behaviors to say things
rather
than words
We often answer questions others ask by responding nonverbally rather than verbally
Example: Nodding your head to answer a question rather than saying “yes”
Slide43
Regulating
Nonverbal behaviors that
control
the flow of the conversation, and tell us when it is our turn to talk, or when the other person is finished talking.
Example: while telling a story to a friend, one may pause to allow room for comments
Slide44
Accenting
Emphasizing certain words in order to
clarify
what we mean.
Example: “NO!” or “No????”
Slide45
Practice Nonverbal Communication
Without talking get in order by birthday month while standing on the line of tape.
You may not step off of the line while getting in order.
Slide46
Practice Nonverbal Communication
Charades!
Two teams will compete against each other.
One team will choose someone to act out a phrase—and only that team can guess the phrase. There is a two minute time limit. (Example: Walking a dog)
The team with the most guessed phrases wins!
Slide47
Slide48
Barriers to Successful Communication
Effective listening