PPT-Non-Verbal Communication

Business Communication By Jabriel sJordan John S Pistulka Spencer R Mallonee Spencer S Kidder NonVerbal Communication Why is it important First impression 90 on . What is Communication?. Communication:. . The sharing of information. . ideas, experience, knowledge and . feelings . between two or more individuals or groups to reach a common understanding.. Importance of . Contents. What is a professional relationship?. Comparison between professional and non professional . Communication . Types of communication . What is a professional relationship?. A professional relationship is a good understanding between colleagues, clients or any other important person for various reasons. The relationship involves work related issues and businesses.. Lisa Roberts PhD MCSP. Arthritis Research UK Senior Lecturer in Physiotherapy / Consultant Physiotherapist. University Hospital . Southampton. Plan. The challenge of communication. Issues . of truth telling. Jane Westervelt. Teresa Martinez . Lara Hartman. What is Non-verbal Communication?. Refers to all stimuli (except meaningful words) generated by individuals in a communicative set-up.. May be intentional or unintentional . Introduction. Most animals communicate with each other in some way. Dogs bark at those they perceive as a threat in order to communicate their hostility and in some cases the threat that they will attack if provoked; bees have a pouch in which they carry the scent of their hive so as to identify themselves as members of the community. . Nonverbal Communication. Nonverbal communication is Culture bound. However, certain universals exist (e.g. smile). Effective communication is the combined harmony of verbal and nonverbal actions.. Florello LaGuardia, legendary mayor of NYC 1933-1945, was fluent in English, Italian, and Yiddish. Researchers who watched videos of his campaigns with sound off were able to understand which language he was speaking by the changes in nonverbal behavior.. Non-verbal-communication with out words. Also known as Body language.. Reading body language:. Speech of movement- fast movement suggests a sense of urgency, tension or hurry. Slow may suggest sadness, illness, thoughtfulness or injury.. Dr. Holly Kruse. Interpersonal Communication. Verbal Communication. Verbal communication is all communication that uses words.. Word meanings are usually arbitrary: no necessary relationship between word itself and what it represents. What is Nonverbal Communication and . What . I. s . I. ts . S. ignificance. ?. It is a form of communication which is symbolic, meaningful and governed by societal or cultural rules. Our facial expressions, eye gaze, posture and tone of voice.. Prosody. Sometimes we put some spoken utterances in double quotation marks to distinguish them from the sentences. . In speech, the way we use to say something is very important to make the message clear.. “Verbal Communication.”. We may often think that, having good communication skills is all about the ability to speak well…... Or all about . “SPEAKING.”. We are right……. But only 50% right.. Business Communication. By: Jabriel . s.Jordan. , John S. . Pistulka. , . Spencer R. . Mallonee, . Spencer S. Kidder. Non-Verbal Communication . Why is it important? . •First . impression – 90% on . Business Communication & Etiquettes Chapter 1 Communication in Workplace Introduction Communication = Latin Word ‘ Communis ’ Communis = common Communcation = Creating common ground Role of Communication in Business Chapter 5:. Where Can We Look to Explain Verbal Misunderstandings?. Cultural Knowledge. Understanding what is . appropriate to say. in a given context and how to . interpret. what is said in a given context is part of our cultural knowledge..