PPT-Chapter 5 Non-verbal Communication

Nonverbalcommunication with out words Also known as Body language Reading body language Speech of movement fast movement suggests a sense of urgency tension or hurry Slow may suggest sadness illness thoughtfulness or injury. INTRODUCTION. Non verbal communication means all commu nication that occurs without . words. . . Definition:-. . ‘All communication that involves neither written nor spoken words but occurs without use of words are termed as non-verbal communication.’. Business Communication. By: Jabriel . s.Jordan. , John S. . Pistulka. , . Spencer R. . Mallonee, . Spencer S. Kidder. Non-Verbal Communication . Why is it important? . •First . impression – 90% on . Jane Westervelt. Teresa Martinez . Lara Hartman. What is Non-verbal Communication?. Refers to all stimuli (except meaningful words) generated by individuals in a communicative set-up.. May be intentional or unintentional . Susan Schoenfeld. Things to remember about . Non-verbal Communication. You can’t not communicate. It is rule-governed. It is motivated. It is hard to hide your feelings. “Beware of the man whose belly doesn’t shake when he laughs”. COMMUNICATION:. ‘A process of creating and exchanging information between people that produces the required response of understanding.’. The communication Process:. The sender (individual or Group) sends a message to another in an encoded form, such as words, actions or a facial expression.. Dr. Holly Kruse. Interpersonal Communication. Verbal Communication. Verbal communication is all communication that uses words.. Word meanings are usually arbitrary: no necessary relationship between word itself and what it represents. Definition. Burgoon. , . Boller. , and Woodall (1988) define nonverbal communication as those actions and attributes of humans that have socially shared meaning, are intentionally sent or interpreted as intentional, are consciously sent or consciously received, and have the potential for feedback from the receiver. . Prosody. Sometimes we put some spoken utterances in double quotation marks to distinguish them from the sentences. . In speech, the way we use to say something is very important to make the message clear.. “Verbal Communication.”. We may often think that, having good communication skills is all about the ability to speak well…... Or all about . “SPEAKING.”. We are right……. But only 50% right.. “Good communication is as stimulating as black coffee, and just as hard to sleep after.” (Anne Morrow Lindbergh). “Most people do not listen with the intent to understand; they listen with the intent to reply; (Stephen R. Covey). . Journal Prompt #1. . How do you communicate?. Do you like to talk? . Are you a good listener?. What makes you a good listener?. Why do . healthcare professionals . have to have good communication skills?. Business Communication & Etiquettes Chapter 1 Communication in Workplace Introduction Communication = Latin Word ‘ Communis ’ Communis = common Communcation = Creating common ground Role of Communication in Business Dr. Ruba M Jaber. Family Medicine consultant. Women and child’s health specialist. ESTABLISHING RAPPORT. How do you go about Establishing Rapport. ?. Communication - Meaning. Communication is a dynamic process…. Understanding What Is Meant from What Is Said A Study in Conversationally Conveyed Requests 1 AND PETER LUCY Stanford University For a sentence such as Must you open the door how does the listener com