PPT-Kit and Caboodle Customer focused culture change

Peter Welling Executive Director VicRoads Registration amp Licensing September 2013 Culture is about followers following followers 1 Deconstruct our thinking on everything People Systems Technology Processes. Spring Axles Mounting and Dimensions Type Flange Minimum Maximum 61007000 SA Spring Axle Under Slung Spring Axle Over Slung 4 Drop Spindle Available Finishes x x x Drop Center Camber Standard Camber OPTIONS Typical Industries Applications x Recreat Available at MDM Studio Mac Lipsticks both shades10 Mac Eyeliner both shades13 Mac Blush Dainty20 Mac Blush Dolly Mix15 Ulta Eyeshadows7 Ulta Blushes7 Rhinestones3 for 24 with Effective Listening . and Solution Focused Dialogue. Farrah Deselle, RN, BSN, CLC. Birthing From Within Mentor. www.amothersjourneynh.com. Nurse Home Visitor, CFS. (603) 540-2734. 1. Starting from . Accountability. A personal commitment to achieving the organization’s results.. See It. Own It. Solve It. Do It.. People who are habitually . Above the Line . accept they are . part of the solution.. Progress, Pitfalls & Possibilities. Ruta Kadonoff. Executive Director, Pioneer Network. Consumer Voice for Quality Long-Term Care. October. 2016. Overview. What do we mean when we use the term “culture change”?. Welcome to Engaging the Customer! . . The goal of this course is to help you improve the effectiveness of important conversations by strengthening four fundamental competencies that lead to mutual understanding and agreement. . Gale Stafford. University of Illinois. The problem with change. “We fear change.”. Garth . Algar. Wayne’s World (1992). Overwhelmed by uncertainty. Talk of big changes introduces uncertainty. Uncertainty triggers fight-flight-freeze response. GEAR UP TN KICK-OFF: YEAR 2. August 27, 2013. Where most of us live and work…. So what does changing THAT look like?. The Harvard Change Model suggests the likelihood of change increases . exponentially as any of these factors gets stronger.. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. Change Management. Objectives. List the Eight Steps of Change. Identify errors common to organizational . c. hange. Discuss what is involved in creating a . new culture. Begin planning your nursing home’s change strategy. Michele Aluoch, LPCC. c.2017. Facts About Solution Focused Therapy. Average length of sessions= 5-8 sessions for SFT. Average length of sessions for SFBT is 1-3 sessions. Max benefits of treatment are usually achieved win 6-8 sessions for 75% or more of patients.. Dr. . Gehan. . Shanmuganathan. , (DBA). 1. Procter & Gamble . 2. Procter & Gamble . Changing the structure (positions) of the organization for cultural change. 3. Chapter objectives . 4. 9.1. CUSTOMERCENTRICITY CustomerCentricity Led by Don Peppers, one of the world's most respected experts on customer experience and customer focused business strategy, this 100% digital event will offer in Mark Miller. Entrepreneur-In-Residence. Adjunct Professor. Ramapo College of New Jersey. mmille14@ramapo.edu. CEO - Biosynthetic Technologies. Overview. Sustaining Your Culture in Trying Times. Resetting the Culture for Service –Employee...