PPT-Dealing with Difficult Patients and Families

Kelley Newcomer MD David Kessler Understand what can cause a patient to become difficult Learn about difficult personality types and how to respond to them Discuss difficult situations and how to diffuse . Fact or widely held perception number two the problem is growing in terms of the numbers of difficult complainants and the seriousness of their difficult interactions The facts of life The facts of life brPage 3br Fact number three most people woul Auflage Double Dealing Pre Intermediate Students Book und Workbook mit Audio CDs Schofield Frendo schnell und portofrei erhltlich bei beck shopde DIE FACHBUCHHANDLUNG Langenscheidt ELT 2005 Verlag CH Beck im Internet wwwbeckde ISBN 978 526 51149 brP Qualifier – This does not mean that every audit will have difficult auditees!!! . Difficult auditees just make audits more challenging.. Audience Poll. Has anyone ever dealt with a difficult auditee?. What is a difficult person?. Who is a difficult person?. What is and is not a difficult person. General steps to manage difficult people. Dealing with difficult employees/subordinates. Dealing with a . The gentle art of persuasion. What is Verbal Judo. Verbal . Judo begins with your state of mind.. In Japanese, . “ju”. means . “gentle”. & . “do”. means . “way”.. Verbal Judo: . STAYING POSITIVE IN A NEGATIVE WORLD. Dealing with Murmuring. STAYING POSITIVE IN A NEGATIVE WORLD. There is a time and a method for. . expressing legitimate concerns.. Dealing with Murmuring. STAYING POSITIVE IN A NEGATIVE WORLD. 1. Job 22:4-9--. “Is it because of your reverence that He reproves you, That He enters into judgment against you? 5 “Is not your wickedness great, And your iniquities without end? 6 “For you have taken pledges of your brothers without cause, And stripped men naked. 7 “To the weary you have given no water to drink, And from the hungry you have withheld bread. 8 “But the earth belongs to the mighty man, And the honorable man dwells in it. 9 “You have sent widows away empty, And the strength of the orphans has been crushed. . Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. MA Act Early Fall Summit. October 12, 2017. Sara Oh Neville. , MD. Joan Kelly Rafferty, OTR/L. Joan Kelly Rafferty, OTR/L. Sara Oh Neville, MD. Participants. Welcome and Introductions. Cell Phones Silenced. “Dr. Dave” Janzen, D. Min., CISM, CAI. Certified Intervention Professional #I0175. “The Motiventionist”. http://www.motiventionist.com. /. Rev. . 9-14-2015. Objectives. Define . Emotional . Reactivity. Jennifer Woods and Beckie Morris. Government. Business. Health. Luxury Sports Car. Family Wagon. Something that will go thru MUD. Smart Car. No kids- Love it. No kids- someday. Kids- Yes. Grandkids- Yes please, Already there. with. Presented by . Tia Coutroupis. 1. Objectives. Sharpen my skill set in order to …. render effective listening and communication. collaborate around solutions. promote positive involvement. increase BTU membership. Dr. V Gandhi. DNB (GI Surgery), DNB (Gen Surgery), MNAMS. Consultant GI & HPB . Surgeon. Pune surgical Society. What is safe cholecystectomy ?. What is difficult cholecystectomy ?. Predict difficult gall bladder. Leesa Morrow, PhD, JD, LP. Difficult patients are often…. Noncompliant with treatment. Unresponsive to treatment. Passive-aggressive, which means that they are both dependent and hostile. Self-destructive.