PPT-Dealing with Difficult Patients and Families

Author : ellena-manuel | Published Date : 2017-04-10

Kelley Newcomer MD David Kessler Understand what can cause a patient to become difficult Learn about difficult personality types and how to respond to them Discuss

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Dealing with Difficult Patients and Families: Transcript

Kelley Newcomer MD David Kessler Understand what can cause a patient to become difficult Learn about difficult personality types and how to respond to them Discuss difficult situations and how to diffuse . Fact or widely held perception number two the problem is growing in terms of the numbers of difficult complainants and the seriousness of their difficult interactions The facts of life The facts of life brPage 3br Fact number three most people woul Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. Exploring the Patient Perspective. Caitlin . Regner. , BS, student researcher. Jennifer . Edgoose. , MD/MPH, Principal Investigator (Jennifer.edgoose@fammed.wisc.edu). Wisconsin Research & Education Network. Derek Cuff, M.D.. Suncoast Orthopaedic Surgery and Sports Medicine. Gulfcoast Orthopaedic Rehab Conference-August 22. nd. 2015. Goals. Discuss potential problem patients. Identify risk factors. Difficult Post Op Patient. Qualifier – This does not mean that every audit will have difficult auditees!!! . Difficult auditees just make audits more challenging.. Audience Poll. Has anyone ever dealt with a difficult auditee?. Advanced Managerial Communication. Today’s agenda. Why People Get . Hostile. Effective Listening . Skills. Dealing with Difficult . Questions. Dealing with Difficult Questioners . Delivering Effective Responses. What is a difficult person?. Who is a difficult person?. What is and is not a difficult person. General steps to manage difficult people. Dealing with difficult employees/subordinates. Dealing with a . . Employee Assistance Program. Usually ingrained and inflexible . Is frequently learned, repeated, patterned behavior. Matter of perception. Often a defense for fear, feeling out of control, feeling disrespected. Exploring the Patient Perspective. Caitlin . Regner. , BS, student researcher. Jennifer . Edgoose. , MD/MPH, Principal Investigator (Jennifer.edgoose@fammed.wisc.edu). Wisconsin Research & Education Network. Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. “Dr. Dave” Janzen, D. Min., CISM, CAI. Certified Intervention Professional #I0175. “The Motiventionist”. http://www.motiventionist.com. /. Rev. . 9-14-2015. Objectives. Define . Emotional . Reactivity. Jennifer Woods and Beckie Morris. Government. Business. Health. Luxury Sports Car. Family Wagon. Something that will go thru MUD. Smart Car. No kids- Love it. No kids- someday. Kids- Yes. Grandkids- Yes please, Already there. . Employee Assistance Program. Usually ingrained and inflexible . Is frequently learned, repeated, patterned behavior. Matter of perception. Often a defense for fear, feeling out of control, feeling disrespected. with. Presented by . Tia Coutroupis. 1. Objectives. Sharpen my skill set in order to …. render effective listening and communication. collaborate around solutions. promote positive involvement. increase BTU membership.

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