MA Act Early Fall Summit October 12 2017 Sara Oh Neville MD Joan Kelly Rafferty OTRL Joan Kelly Rafferty OTRL Sara Oh Neville MD Participants Welcome and Introductions Cell Phones Silenced ID: 646907
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Having Difficult Conversations with Families
MA Act Early Fall SummitOctober 12, 2017Sara Oh Neville, MDJoan Kelly Rafferty, OTR/LSlide2
Joan Kelly Rafferty, OTR/L
Sara Oh Neville, MDParticipantsWelcome and IntroductionsSlide3
Cell Phones SilencedOne person speaks at a timeEnvironment for learning – sharing to learn from each other
ConfidentialityAnything Else?Ground RulesSlide4
The participant will:Reflect on the importance of relationships within the context of having difficult discussions
.Learn two new strategies to consider when preparing for a difficult conversation.Identify at least one barrier that makes difficult conversations more challenging and discuss ways to address it.Learning ObjectivesSlide5
Welcome and Introductions
Lecture• Before You Engage in a Difficult Conversation…• It’s All About the Relationships!• Tips and StrategiesVideo Clip – Watch Me Module 4
Large Group Discussion
• Video Critique
• What If??? – Barriers that Make Difficult Conversations
Challenging
Small Group Discussion/Large Group
Shareback
• Choose a
Barrier
–
Brainstorm Solutions
ResourcesWrap-Up
AGENDASlide6
Self-Reflection
Where do I see my skills in facilitating a difficult conversation with a family? What prior experiences with difficult conversations have I had? Before you engage in a difficult conversation….Slide7
Self-Reflection
What do I need to think about in preparing to have a difficult conversation with a family? How am I feeling about having this difficult conversation?Before you engage in a difficult conversation….Slide8
Your Role
What is your professional expertise that you can lend to this conversation?Are there supports within your program that can assist you during this conversation?Does your program have protocols for who delivers information and how it is delivered?Before you engage in a difficult conversation….Slide9
Is this a one time meeting? How long have you known the family? Will you continue to be involved with the family? For the short term or long term?
Who might be the best person to have a difficult conversation with the family?It’s All About the Relationship!!!Slide10
Preparation is Key
Have information available and organized – records – Explain how it relates to their child.How might the parent receive the information you are sharing with them?Tips and StrategiesSlide11
Practice the conversation
Have an agenda, share with parents, allow adequate time for conversation Be welcoming, start with positivesAsk the parent what they heardSummarize, discuss next steps, conclude with positivesTips and StrategiesSlide12
Module 4
How to Talk to Parents About Their Child’s Developmenthttps://www.cdc.gov/ncbddd/watchmetraining/module4.html
Watch
Me! Celebrating Milestones and Sharing
ConcernsSlide13
What went well?What would you do differently?
Video CritiqueSlide14
What are some barriers you have experienced in your practice that make difficult discussions challenging?
What IF????Slide15
Choose a barrier that makes difficult conversations more challengingBrainstorm possible solutions with your group
Share solutions with large groupBrainstorming Solutions!Slide16
The participant will:Reflect on the importance of relationships within the context of having difficult discussions
.Learn two new strategies to consider when preparing for a difficult conversation.Identify at least one barrier that makes difficult conversations more challenging and discuss ways to address it.Learning ObjectivesSlide17
We Have to Talk: A Step-By-Step Checklist for Difficult Conversations ~ Judy Ringer
http://www.mediate.com/articles/ringerj1.cfm Difficult Parent Conversations: A Guide For Success ~ Tony Kline, PhDhttp://www.changekidslives.org/words-7/
Connecting with Families
Tips for Those Difficult Conversations ~ Jodi Whiteman, Med
http://
www.naeyc.org/yc/files/yc/file/201303/Rocking_and_Rolling_0313.pdf
ResourcesSlide18
The Cycle of Love and Grief in Parents of Children with Special Needs
Mary Beth Goring, M.A., MFThttps://www.agbell.org/uploadedFiles/Connect/Meetings/2013_LSL_Symposium/Handouts/The%20Cycle%20of%20Love%20and%20Grief.pdf
"Welcome to Holland"
http://www.our-kids.org/Archives/Holland.html
"Welcome to Beirut"
http://www.bbbautism.com/beginners_beirut.htm
ResourcesSlide19
T - ChartThank you!!
Contact Information:Sara Oh Neville, MD snevpeds@gmail.com Joan Kelly Rafferty, OTR/L joan.rafferty@state.ma.us
Wrap Up