The gentle art of persuasion What is Verbal Judo Verbal Judo begins with your state of mind In Japanese ju means gentle amp do means way Verbal Judo ID: 546823
Download Presentation The PPT/PDF document "VERBAL JUDO" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
VERBAL JUDO
The gentle art of persuasionSlide2
What is Verbal Judo
Verbal
Judo begins with your state of mind.
In Japanese,
“ju”
means
“gentle”
&
“do”
means
“way”.
Verbal Judo:
The gentle way of persuasion.Slide3
Why Verbal Judo
Enhances
professionalism
Reduces stress
Reduces complaints from othersSlide4
How to use Verbal Judo
Identify who your
audience
Apply Strip Phrases and Springboard techniques
Use in conjunction with empathySlide5
When to use Verbal Judo
Every
day conflicts
Dealing
with:
Difficult
,
Nice
or
Wimpy
people
Your
authority is challenged
Trying to gain compliance from the
non compliantSlide6
3 Types of Conflict
Pre-Existing
– carry over from a previous contest
Spontaneous Reaction
– reaction in a critical time in the contest
Cumulative Response
– series of calls or bad breaks that do not favor one teamSlide7
Dealing with Conflict
BODY LANGUAGE
Establish your Comfort Zone and don’t let Coach in to it
DO NOT lose your composure –
this is inexcusableSlide8
Identifying Your Audience
Nice
Difficult
WimpySlide9
Nice people
Isn’t everyone a Nice person??
How do I know who they are?Slide10
Example
Let’s Meet the Coaches
Your actionsSlide11
How do you solve the
problem?Slide12
Problem solvedSlide13
What is the Sword of Insertion?
“Whoa!”
“Let me be sure I heard what
you just said.”
“Wait a second.”Slide14
Difficult People
Difficult people will not do what you want them to the first time you ask.Slide15
2 Principles for Dealing with Difficult People
Principle #
1
Let the person say what he wants as long as he does what you say.Slide16
2 Principles for Dealing with Difficult People
Principle #
2
Always go for the win/win solution.Slide17
How to Deal with Difficult People
When
Difficult
people challenge your
authority
BUT
, they are always interested in how the deal may benefit THEM
.
If
that doesn’t work, THEN tell him what he has to lose.Slide18
Example
WHAT TYPE OF PERSON IS COACH?Slide19
Solution
Coach would be labeled as a Difficult
person
.Slide20
Reasoning
What if
the coach
questions
WHY
again?Slide21
Solution
What’s the lesson here?Slide22
Lesson Summary
You
got the last action… compliance!Slide23
Wimpy People
Wimps are the toughest of all
!Slide24
How to Deal with Wimpy People
On the sly…Slide25
SolutionSlide26
Back to the jewelry example…Slide27
What NOT to Say
“Calm down coach!”Slide28
Solution
“Coach, what are you seeing?”
“Talk to me. What’s the trouble?”Slide29
“But she didn’t jump!”
Here is your opportunity to use rule book language.Slide30
Problem
The coach repeatedly makes the “double signal” and yells,
“That’s two!”Slide31
What NOT to Say
“I’m not going to say this again.”Slide32
Solution
SanctionSlide33
Resolving Conflict
Communication
Is very important in resolving conflictSlide34
Key Components in
resolving conflict
Great listening skills
Flexibility
Willingness to change
Agree to disagreeSlide35
Listening Skills
Maintain eye contact
Good posture
Mentally rehearse emotional situationsSlide36
Strip Phrases & Springboards
What is a Strip Phrase?
What is Spring boarding?
Slide37
Possible Solutions
One could say:
‘I hear ya
coach, but I’ll need you to stop with the insults.
I b’lieve
that coach, but …
‘preciate
that coach, but …
I un’erstand
that coach, but …
Ohyessss
coach, but …
‘got that
coach, but …Slide38
Solution
I hear
ya
coach, BUT I’ll need you to stop with the insults.
OR
Gotcha coach, BUT I saw it differently.
Everything after the BUT is designed to get the job done.Slide39
EmpathySlide40
Using EmpathySlide41
Paraphrasing with Empathy
Coach says,
“You’ve got to be kidding me!”
And then throws the throwing motion.Slide42
“Coach, I
un’rstand
that you’re upset with that no call. You felt like that ball was caught or thrown. Is that correct?
The referee could say something like:Slide43
2 Principles for Dealing with Difficult People
Let
the person say what he wants as long as he does what you say
.
Always go for the win/win solution.Slide44
Review
Keep your composure
Evaluate the conflict
Open body language
Good listening skills
Use Verbal JudoSlide45
VERBAL JUDO
By George J. Thompson. Ph.D. and Jerry B. Jenkins
It’s not good enough to be good. You have to look good & sound good or it’s not good.
The less ego you show, the more power you have over others.
You can have the last word, because I have the last act.
Right or wrong, you can still be in trouble if you don’t carry yourself in the right way.