Investigaciones para servirles Latinos amp their Information Needs on Center Stage REFORMA Presidents Program Publication about Library Services to Latinos is Growing from one paper in 1969 to 49 in 2012 ID: 677334
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Slide1
Research At Your Service! ¡Investigaciones para servirles! Latinos & their Information Needs on Center Stage
REFORMA President’s ProgramSlide2
Publication about Library Services to Latinos is Growing, from one paper in 1969 to 49 in 2012. Slide3
Much of that growth has been from anthologies specifically aimed at services for Latinos. Slide4
Since 1969, there have been 436* publications about Latino services, by 296 first authors. Twenty-three authors have produced 3 or more works.
*Probably more!
Slide5
The 436 publications had 6,703 references.Slide6
The word cloud below indicates the most frequently cited authors in the articles’ bibliographies.Slide7
This word cloud indicates the words most frequently found in the titles of materials cited in those bibliographies.Slide8
Patricia L. Guardiola
Serving
an Exploding Population: Analyzing the Information Behavior of and Resources Available to Latino Patrons, Using the Louisville Free Public Library System as a ModelSlide9
Serving an Exploding Population:Analyzing the Information Behaviors of and Resources Available to Latino Patrons, Using the Louisville Free Public Library System as a Model
Patricia L.
Guardiola
MLIS Student, University of Kentucky
p.guardiola@uky.eduSlide10
Initial Questions
How can librarians assist and empower patrons if there is a language and/or cultural barrier?
What are information needs and behaviors?
What are resources?
What is there to learn from one library system in Kentucky?Slide11
Discovering Info Behaviors and Resources
Observations
Informal interviews
Literature reviews
Participation in Immigrant Services Committee
Outreach
Span of nearly two years, from early 2011 to late 2012Slide12
Demographics in Kentucky
From
http://www.census.gov/prod/cen2010/briefs/c2010br-04.pdfSlide13
Demographics in Louisville, KY
Huge increase in Latino population
Between 2000 and 2010, 160% increase (Crouch 2012)
Large immigrant populations
Bosnian, Latino, Senegalese, VietnameseSlide14
Louisville Free Public Library
18 Locations
Main Library
2 Regional Libraries
15 Branches
Internationals Initiative
Image courtesy of lfpl.orgSlide15
LFPL - Okolona
Bilingual Clerk (PT)
Bilingual Library Assistant (PT)
Staff turnover
Images courtesy of lfpl.orgSlide16
Information Needs & Behaviors
Patron groups or types
New
immigrants
Can be greatly affected by first impression of library
Second generation
Established
OverlapSlide17
Information Needs & Behaviors
Common requests for native language materials
Citizenship exam prep
Computer tutorials
English learning
GED exam prep
Common patron behaviors
Bringing English-speaking child, friend, or relative
Asking bilingual staff exclusively once aware
Biblioteca
vs.
LibreríaSlide18
Resources at LFPL Include:
Bilingual staff
Usually part-time
Conversation Club
Catalog
Translatable interface
Immigrant Services Committee
Internet access
Employment applicationsSlide19
Outside Resources Include:
Adelante
Hispanic Achievers (adelanteky.org)
Americana Community Center (americanacc.org)
Hispanic
Latino Business Council (greaterlouisville.com/
hlbc
)
Hispanic
Latino Coalition (hlcoflouisville.org
)
Kentucky Refugee Ministries (kyrm.org)
Louisville Metro Office for Globalization (
louisvilleky.gov/Globalization)
REFORMA Southeast (
reformasoutheast.org
)Slide20
Larger-scale Applications
Customer service and staff challenges
Online
Face-to-face
Privacy
Patience!
Broader appeal of multicultural collections
Potential for growth – classes, groups, etc
.Slide21
Kaitlin J. Peterson
Including the Culturally Excluded and Socially Forgotten: Information Services for Spanish Migrant Workers in the United StatesSlide22
Including the Culturally Excluded and Socially Forgotten: Information Services for Spanish Migrant Workers in the United States
Kaitlin Peterson
MLS ‘13Slide23
Anecdote: How I Became Interested in the Information Needs of Migrant WorkersThe same way many of us become interested in a subject: an encounter in childhood that stuck with me
My mom the ESL Teacher vs. the Indifferent Farm Supervisor
It was not until this research that I learned that through the Federal Family Educational Right and Privacy Act of 1974, my mother and her principal were both legally capable and required to “seek out children of migrant workers eligible to receive [educational] servicesSlide24
Theoretical FrameworkThe theory of information worlds-developed primarily by Gary Burnett and Paul Jaeger, it builds upon previous work done by Jürgen
Habermas
and
Elfreda
Chatman.
The theory states that information behavior is shaped simultaneously by immediate influences like family and friends, as well as by larger social influences, including media, technology, etc. The theory argues that few individuals live in a very small world, except the extremely isolated
Latino migrant workers are this extremely isolated part of the populationSlide25
Population OverviewAccording to the Institute of Food and Development Policy: More than two million year-round and seasonal migrant workers, including 100,000 children, work in the US
Of those two million, about two thirds are immigrants, eighty percent of which are from Mexico.
Fifty-nine percent are married, fifty two percent are parentsSlide26
Population Overview Cont’d35% cannot speak English at all
Average
level of completed education is grade
eight; 40% have completed grades one through six
Three out of four U.S. farmworkers earn less than $10,000 annually, and three out of five live below the federal poverty line.
Twenty-five percent work fifty hours or more a week.Slide27
Information NeedsEducation/literacyEmployment
Health
Family Planning
Home/Family
Housing
Legal Information
Political Processes
Recreation
Transportation
Welfare/Social Services
Geographic Information
Consumer InformationSlide28
Information BarriersLanguage/Literacy Skills
Isolation from society/family
Fear/Misunderstanding of Legal System
Time (lack thereof)
Lack of Transportation
Cultural Obstacles
Perceptions of Information
I
nstitutions
Lack of Access
Low Social StatusSlide29
Family
Co-workers
Time
Literacy
Language
Isolation
Culture
Access
Social Status
Fear
Perceptions
Transportation
Law
Latino Migrant Worker’s Information WorldSlide30
Library and Information Agencies: Big PictureIFLA in Multicultural Communities Guidelines for Library Services: “libraries need to pay particular attention to the culturally diverse groups in their communities, including indigenous peoples, immigrant communities…residents with temporary stay permits, and migrant workers.”
UN Convention on the Protection of the Rights of Migrant Workers, Art. 13 from 1990: “migrant workers and members of their families shall have the right to freedom of expression; this right shall include freedom to see, receive, and impart information and ideas of all kinds”Slide31
Library and Information Agencies: Small PictureThe Farmworker Unit of the Legal Aid of NC: bilingual staff provide information to farmworkers through visits to labor camps in the evening, appear on Spanish language radio and
tv
programs
University of Washington and Department of Education partnered with Horizon’s Incorporated to create Community Technology Centers for education area’s migrant population
Fresno County Public Library (CA) Bookmobile
Miami Dade Public Library has a Hispanic branch located in the bottom part of an affordable housing complex where migrant workers live.Slide32
RecommendationsBring resources to where Latino Migrant workers are: bookmobiles/mobile collections
Offer bilingual services/collections
Partner with local trusted institutions that are already working with Latino Migrant population
Develop relevant policies for Latino migrant workers, but be flexible
Always, always be an advocateSlide33
Jimena Sagàs
“Where
I come
from,
libraries are
different”:
A
comparative study of patron experience with libraries in Mexico and the United StatesSlide34
Where I come from libraries are different:A comparative study of patrons’ experience with
libraries in
Mexico and the
United States
Saturday, June 29, 2013
American Library Association Annual Conference
Jimena
Sagàs
, MLIS
Colorado State UniversitySlide35
AcknowledgementsREFORMA
Library
Research
Round Table
YouSlide36
BackgroundU.S.
libraries
’ historical role in serving immigrantsSlide37
REFORMASlide38
Acculturate or Assimilate?It’s a two way street, baby!Slide39
A federal library systemSlide40
A culture of readingSlide41
LIS EducationColegio de
Bibliotecología
(
Facultad
de
Filosofía
y
Letras
)
http://
colegiodebibliotecologia.filos.unam.mx
Courses
http://
colegiodebibliotecologia.filos.unam.mx
Slide42
Questions, questions, questions…
Users
Budgeting
Programming
Public vs. Academic
Policies
Collection development
Technology
Professional organizations
SpaceSlide43
Mixed MethodO
pen access information
Interviews
Patrons both in Mexico and the United States
Library professionals
Government officialsSlide44
ConclusionMexico is just a start…
A process to serve people from a diversity of backgrounds