Qualities of Effective Written Messages

Qualities of Effective Written Messages Qualities of Effective Written Messages - Start

2018-03-15 47K 47 0 0

Qualities of Effective Written Messages - Description

Qualities of Effective Written Messages. Clarity. Tone. Economy. C. ourtesy . Clarity. Before you begin writing, decide exactly what you want your reader to do.. Decide what your purpose is; then state it directly in the first or second sentence.. ID: 652095 Download Presentation

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Qualities of Effective Written Messages




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Presentations text content in Qualities of Effective Written Messages

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Qualities of Effective Written Messages

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Qualities of Effective Written Messages

Clarity

Tone

Economy

C

ourtesy

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Clarity

Before you begin writing, decide exactly what you want your reader to do.

Decide what your purpose is; then state it directly in the first or second sentence.

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Tone

The tone of correspondence ranges from casual to formal and depends on the situation, the message’s purpose, and the relationship between the writer and the reader.

Most writing at work is less formal and often conversational.

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Tone

Write to an audience the way you would speak to them.

For example, would you talk to the president of the United States the same way you would talk to your Aunt Maggie?

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Tone

Put You Before I

People read all messages looking for “what’s in it for me.”

They are more interested in themselves than they are in your problems, your successes, and your concerns.

They want to know how your message will help them.

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Tone

Be Positive

Even if you feel angry or frustrated, maintain a respectful,

friendly outlook.

You can be firm without resorting to sarcasm or hostility.

Readers are more willing to do what you want if things are stated in a positive manner.

Even negative messages can be stated with a positive tone.

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Tone

Use “Thank You” and “I’m Sorry”

Thanking people should become a habit.

Apologize when something goes wrong.

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Economy

People don’t have time to read everything. Make sure that your message is one that will be read immediately.

Get right to the point, stick to the point, and then end it.

Limit sentences to 20 words and paragraphs to 5 lines.

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Economy

Be brief and concise

Use active rather than passive voice

Do not sacrifice politeness for brevity.

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Courtesy

Use language that is familiar to your reader. Avoid technical jargon unless you are positive your reader will understand it.

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