Corporate Resources: Directory of Services PowerPoint Presentation

Corporate Resources: Directory of Services PowerPoint Presentation

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July 2015. Corporate Resources: Management Team. Corporate Services. Strategic Estates. Financial and Customer Services. Planning, Economy and Housing. Strategic Planning and Housing Policy. Neighbourhood Planning. ID: 488410

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Presentations text content in Corporate Resources: Directory of Services


Corporate Resources: Directory of Services

July 2015


Corporate Resources: Management Team


Corporate Services

Strategic Estates

Financial and Customer Services

Planning, Economy and Housing

Strategic Planning and Housing PolicyNeighbourhood PlanningInfrastructure PlanningHousing ServicesDelivery of Affordable HousingDevelopment ManagementMajor Developments and DeliveryDevelopment ComplianceConservationCorporate PlanningEconomic PolicySocial Inclusion PolicyStrategic TransportElections and Electoral Registration

Business SupportCommunicationsCorporate PerformanceCorporate Programmes and External FundingDemocratic ServicesHuman ResourcesOrganisational DevelopmentShared ArrangementsInformation ServicesInternal AuditLegal ServicesProcurementStrategic Human ResourcesStrategic Financial Management

Revenues and BenefitsCustomer ServicesRegistrars and CoronersEmployee ServicesPensions AdministrationIncome ManagementInsuranceAccounts PayableAccounts ReceivableSystems Administration

Strategic Estates ManagementAsset ManagementBuilding Management

Corporate Resources: Primary Functions


Corporate Services


Corporate Services: Management Team


Corporate Services: Main Functions (1)

Corporate Services – Finance and Human Resources

BenchmarkingBudget Preparation and Monitoring (Revenue and Capital)Business Case Modelling and Evaluation of Business CasesGrant Claims – Preparation and MonitoringHuman Resources AdviceMedium Term Financial PlanPerformanceStatutory Statement of Accounts and Statistical ReturnsTender evaluations (financial element)

Local Services Alan MasonCarbon Reduction Commitment AccountingFire PFI Modelling and AccountingWaste PFI Modelling and Accounting

Wellbeing and Community Health Julie BriggsEqual PayPSSEX 1 Return Schools SLA – Budget preparation, Financial Management and ReportingSection 251 ReturnWhole of Government Accounts Return

BrandingCorporate Communications StrategyInformation Governance including Freedom of Information and Data ProtectionGraphic DesignInternal CommunicationsMarketing CampaignsMedia RelationsReputation ManagementWebsite and Social Media

Corporate Resources Andy StewartAsset AccountingCapital FinanceCouncil Tax ModellingCorporate Programmes & External FundingGroup AccountsHousing FinanceLeasing of AssetsPension Fund AccountingSystems AccountingTreasury Management



Corporate Services: Main Functions (2)

Lord Lieutenancy

Overview & Scrutiny

Member Services

Committee Services

Appeal Hearings organisationCommon Land and Village Green SearchesCommunity Governance ReviewsCouncil Diary ManagementCouncil Meetings Support – planning, preparation, and minute takingElected Member procedural advice and supportMaintenance of Register of Members’ InterestsMember TrainingWeb-site Management for Democratic Services

Arranging events associated with Royal Visits and other activities of the Lord LieutenantCo-ordinating Honours nominations, including those for Queen’s Award for Voluntary Service and Queen’s Award for Enterprise and International Trade

Assisting Elected Members with constituency casework for undertaking research where necessaryOrganising civic events and other ceremonial occasionsProviding secretarial and administrative support to all Councillors

Delivering effective Overview and Scrutiny Developing the work programme for the Scrutiny functionProject managing themed scrutiny reviewsProviding support to elected members to deliver the work programme

Democratic Services

Jackie Roll


Corporate Services – Shared ArrangementsManagement Team


Corporate Services: Shared Arrangements

Legal ServicesLiam Henry

Strategic Human Resources

Information ServicesNeil Arnold

Back-up and recovery of core systemsBroadband connection and filteringCorporate Gazetteer Database managementData network connecting 300+ sitesICT TrainingInformation Security and data integrityPrint ServicesProvision of a managed ICT service to a number of third parties, including WoodhornServer and PC/Laptop supportSupport for Schools administration and curriculum systems Strategic advice and guidance on ICT Systems development, support and maintenanceTelephony

AdviceAdvocacy including representation at panels, tribunal, inquiries and courtAttendance at Council, Committees and Sub CommitteesDrafting and review of contracts, agreements, orders and notices etc Enforcement and litigationInvestigationsMediations and Negotiations

Advice and guidance on HR management matters, including pay, discipline, grievance Develop a people management policy framework that enables flexible workingEmployee engagement and workforce wellbeing promotionLeadership development supportManagement support to enable effective workforce development planning and personnel performance management

Internal AuditAllison Mitchell

ProcurementTeresa Palmer

Design procurement strategies for key areas of spend Ensure compliance with the procurement rules and regulations Lead/co-ordinate the establishment of contracts to support Council service deliveryProvide professional procurement advice and guidanceUndertake external third party spend analysis to facilitate cashable savings


and guidance on governance and control issues

Assurance services for elected members and senior officers

Internal Audit compliance (including

risk based audit


Promotion of high governance standards and value for money

Risk management, including delivery

of the risk management



Financial and Customer Services


Financial and Customer Services: Management Team


Financial and Customer Services: Main Functions

Financial Transactions

Registration and Coronial Services

Revenues, Benefits & Customer Services

Assessment, billing and collection of council tax and business ratesCollection and enforcement of sundry debt Assessment and payment of housing benefit and council tax support Discretionary housing payments Corporate fraud investigationRunning the Council’s Contact Centre and Customer Information Points

Transactional HR and PayrollMember’s expensesSalary sacrificeIncome managementBank reconciliationInsurancePensions AdministrationPaymentsVAT Advice

Registration of birth, deaths and marriages

County Hall reception and post room

ID Card production and system maintenance

Conducting marriage and citizenship ceremonies

Venue licencing

Investigating unnatural or suspicious deaths

Holding inquests to ascertain the cause of death


Financial Services – Revenues, Benefits and Customer Services


Revenues and Customer ContactSusan Mounsey

Revenues, Benefits and Customer Services – Graeme Barnes

Benefits and Customer Information CentreMark Penfold

The assessment and billing of council tax for 147,400 propertiesAnnual council tax collection and enforcement of £143 millionEnforcement of £13 million council tax arrears from prior yearsThe assessment and billing of business rates for 11,800 propertiesAnnual National Non Domestic Rates (NNDR) collection and enforcement of £75 millionEnforcement of £4.6 million NNDR arrears from prior yearsCollection of £100 million in sundry debt and enforcement of £8.7 millionCompliance with statutory legislation and Council policiesRunning the Council’s Contact Centre

The assessment and payment of £112 million in housing benefit and council tax support to 32,000 customers

The administration and collection of £2.5 million in benefit overpayments

Monitor and control expenditure against subsidy forecasts

Monitor and control the discretionary housing payment budget

Investigation and detection of benefit fraud

Compliance with statutory legislation and Council policies

Face to face customer contact and the Council’s Information Points


Financial and Customer Services – Financial Transactions


Transactions – Derek Brown

Employee ServicesLorraine Summers

Income ManagementSandra Sawyer

InsuranceNicola Johnson

Pensions AdministrationAlan Whittle

Accounts PayableShaun McVeigh

Pre employment verification checkingPayment salaries to employees and membersPayments of salaries to external organisationsCompliance with HMRC requirementsManage salary sacrifice schemes

Timely posting of Council incomeReconciliation of main bank accountsMaintenance of income management systemManagement of income and expenditure accountsMaintenance of mortgages and car loans

Ensure the Council has adequate insurance cover for all its services and risksManagement of the insurance fundClaims handling both in house and via Insurance companyProvide training to Council departments on insurance risks

Administration of the Local Government Pension Scheme and Fire and Rescue Pension SchemesProvision of advice to membersAnnual pensioner news lettersSubmission of returns to the Pensions Actuary

Payment of supplier invoices

Process housing benefit payments

Maintenance of receipting of goods received within the financial system

Construction Industry Scheme tax for HMRC


Financial and Customer Services – Registrars and Coroners


Registration & Coroners – Lorraine Dewison

Registration (South)Lyn McCauley

Registration & CoronersKathryn Guy

Registration (North)Heather Farrar

HM CoronersTony BrownEric Armstrong

Business SupportAnnette Thorns

Manage the South East and West Registrars Statutory responsibility for Registration Service Deliver birth death still-birth, marriage citizenship ceremoniesStatutory responsibility for stock controlTell Us Once, coordination and deliveryProvide training and registrar assessmentLiaise and coordinate across local organisations to support business sustainability, quality standards and growth

Manage County Hall and Town Hall receptions Manage the Council’s postal system and County Hall post roomManage contracts for postal equipmentManage the ID card system and productionManage technical and support staff within the general officeProvide registration duties as requiredBudget management for all aspects of the service

Develop and manage statutory functions relating to registrars and coroners servicesVenue licensing for the Council for 70+ venuesAct as the Superintendent Registrar for countyManage the TUO service and its operationBudget responsibility across the service Administration and support management for coronersOverall responsibility for purchasing and stock control Manage citizenship for the County and Home Office Liaison

Manage the North RegistrarsManage the ceremony co-ordination team and organisation of the marriage programmeDiary management for registration appointments Rotas and service planning to cover ceremonies Marketing and PromotionPromote and provide training registrar assessment Liaison and coordination across local organisations to support business sustainability, quality standards and growth

Coroners are independent druidical officers reporting directly to the Chief Coroner at the Ministry of Justice

Investigating unnatural or suspicious deaths

Holding Inquests to ascertain the cause of death


Strategic Estates


Strategic Estates: Management Team


Strategic Estates: Main Functions

Accommodation Group

Strategic Estates Team Mike Robbins

Asset Management of Council PropertyManagement of leasesEnsure Corporate Landlord function is carried outEnsure financial return from investment and surplus properties are maximised, with consideration of the Council’s policy priorities

Deliver a smaller, better quality, corporate estate

Challenge the Council

s current service delivery model

Develop an

effective Corporate Landlord function

And thereby:

Reduce overall revenue costs for the organisation

Deliver capital receipts that represent best value for the Council when disposing of property assets

Contribute towards the Council

s carbon reduction commitment

Contribute towards delivering the corporate plan


Planning, Economy and Housing


Planning, Economy and Housing: Management Team


Planning, Economy and Housing: Main Functions

Elections and Electoral Registration

Economic and Inclusion Policy

Planning and Housing Services

Strategic Planning & HousingLocal PlanHousing PolicyNeighbourhood PlanningCommunity Infrastructure LevyInfrastructure PlanningLandscape PolicyMinerals and Waste (development management and policy)Renewable EnergyHomelessnessPrivate Sector HousingHousing Provision

Development & Delivery Urban & Rural Development ManagementMajor Development and ProjectsDevelopment DeliveryAffordable HousingHighways Development ManagementPlanning Monitoring and EnforcementCentral RegistryConservation

Economic PolicyLocal Enterprise Partnership and Combined Authority RelationsEmployability and Skills PolicyStrategic Transport PolicySustainable TravelSocial Inclusion PolicyConsultation and EngagementVoluntary and Community Sector (VCS) RelationsSocial EnterprisePassenger TransportCommunity Transport

Maintenance of Electoral


Management of Parliamentary General, European, Police County Commissioner, County Council and Parish Council election processes, including any by-elections

Referendums Management












Training for





Planning and Housing Services – Strategic Planning and Housing Policy


Strategic Planning and Housing – Jo-Anne Garrick

Housing ServicesJulie Young

Specialist Planning ServicesFrances Wilkinson

Local PlanCore StrategyDelivery DocumentHousing PolicyHousing StrategyHomelessness StrategyEmployment Land ReviewRetail and Town CentresMonitoringFive year housing land supplyDuty to co-operate

Neighbourhood PlanningInfrastructure PlanningCommunity Infrastructure LevyViability

Minerals Development Management and PolicyWaste Development Management and PolicyJoint working on minerals and wasteRenewable Energy Development Management and PolicyEnvironment PolicyLandscape Policy

Provision and management of temporary accommodationHousing registerHomefinderManagement of council-owned Gypsy Roma Traveller SitesLandlord and tenant accreditationEmpty HomesFinancial Assistance Policy

Communities and InfrastructureDavid English

Planning and Housing Policy

Joan Sanderson


Planning and Housing Services – Development and Delivery


Development and Delivery – Mark Ketley

Conservation ManagerSara RushtonChris Burgess

Development ManagementUrban and Rural DeliveryMonitoring and EnforcementCentral Registry

Major Developments and ProjectsAffordable Housing DeliveryHighways Development ManagementDevelopment DeliveryPlanning Performance AgreementsMajor Developers’ LiaisonFunding Opportunities from Government initiatives to stimulate development delivery

Building ConservationArchaeologyEcologyAreas of Outstanding Natural BeautyEuropean Marine SiteConservation Projects

Major Developments and DeliveryJulie Seaton

Urban and Rural Development



Planning, Economy and Housing – Economic and Inclusion Policy


Economic and Inclusion Policy – Janice Rose

Inclusion PolicyKirsten Frances

Economic PolicyEconomic StrategyEconomic AssessmentLocal Enterprise Partnership RelationsCombined Authority RelationsEmployability and Skills PolicyUniversity PartnershipsStrategic Transport PolicyMajor Transport Scheme FeasibilityLocal Transport PlanSustainable Travel

Social Inclusion PolicyAnti-Poverty Issues, including supporting the impact of Welfare ReformRural development policyPublic Consultation and Engagement CoordinationPerception Surveys and People’s PanelVoluntary and Community Sector (VCS) RelationsCommunity RightsSocial EnterprisePassenger TransportCommunity Transport

Economic Policy

Stuart McNaughton




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