Jim Schwab Global Alliances Director Clarabridge jimschwabclarabridgecom 15852619433 Clarabridge at a Glance Leading provider of Text Analytics for unstructured content Industry Thought Leader ID: 767118
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Jim Schwab Global Alliances Director, Clarabridge jim.schwab@clarabridge.com +1.585.261.9433
Clarabridge at a Glance Leading provider of Text Analytics for unstructured content Industry Thought Leader7th fastest growing software company1 1Inc. 500 Representative Customers Market Leader Market Favorite Drive Value for our customers Advanced, End User Friendly Technology Industry Expertise Experience and Best Practices 100% Focus on CEM/VOC 200+ CEM projects Proven Multi-Source Solution Enterprise Standard across Fortune 1000
Explosion of Feedback Data
Universal Customer Analytics
Transforming Feedback into Insight
Auto classification and sentiment scoring drive reporting Unstructured content is organized into category themes, fine tuned for your client’s business Each word is scored for sentiment that is tuned for your client’s unique business & language
Complete Spectrum of Customer Sentiment Every clause, each verbatim, across all sources scored and tuned Please provide any additional details Suscipit ullamcorper ullamcorper, populus exputo letatio bene. Suscipit brevitas, tamen gilvus decet pagus exputo antehabeo , comis. Pagus melior , suscipere utrum reprobo luptatum facilisis roto illum lobortis. Et usitas te vereor gemino ut, capto fatua secundum blandit immitto ut . Usitas ulciscor illum vel ex eu ventosus facilisi mara plaga nisl antehabeo. The beds were too soft, but the manager was kind. In praesent inhibeo odio vero augue zelus eros dignissim neo ut damnum consequat iusto. Wisi ea ymo augue, indoles letatio, dignissim. Conventio oppeto proprius vel loquor bis gravis qui iriure indoles commoveo feugait brevitas. Suscipit ullamcorper ullamcorper, populus exputo letatio bene. Suscipit brevitas, tamen gilvus decet pagus exputo antehabeo, comis. Pagus melior, suscipere utrum reprobo luptatum facilisis roto illum lobortis. Et usitas te vereor gemino ut, capto fatua secundum blandit immitto ut. Usitas ulciscor illum vel ex eu ventosus facilisi mara plaga nisl antehabeo. In praesent inhibeo odio vero augue zelus eros dignissim neo ut damnum consequat iusto. Name: Ijeilly@mymail.comLocation ID: 72363Date of Visit: 05/23/2011
Partnership Programs Alliance (referral) Simple and easy, get us working together10% referral feeAccess to Clarabridge eval environmentCommercial enablement, access to partner kit, training to enable early stage conversations for lead gen activities Resell20-40% discount off list depending on many variablesCustomized contract to partner requirementsOEM Embed Clarabridge technology Highly customized contracts
Alliance referral program What does this look like in practice? Indentify complementary joint value prop….write it down*Lead gen activities, eg. Account planningBest to find a few friendly partner clients to “try out” our joint value proposition Close collaboration in the beginning and ongoing communication is importantInitial client conversations take place with support from Jim SchwabLead identifiedBring in Clarabridge sector expert and agree joint approach Clarabridge works deal through sales process Implementation, training and ongoing support work is driven by #1 (above)*Other possibilities: participation in CB marketing events, intro to sales team, build relationships with CB account managers
Clarabridge sales channels Partners Technology / Telco Retail / CPG Manufacturing Travel / Hospitality Financial / Insurance International Direct enterprise sales team OEM partners
Partner Ecosystem OEM, Resellers & Alliance
Integration API EnhancementsSalesforce Connector
Clarabridge How do I get data into\out of Clarabridge? Files DB Access ETL Tools Connectors APIs Adhoc Upload API DB Extracts APIs Report APIs Event Handler Trigger actions to external systems Reports Excel from Navigator Clarabridge UI BI solutions Micostrategy Cognos Business Objects m any others….
API Enhancements Categorization API Create a model using Theme Detection Reporting API Create reports using Words & Relationships Create project-wide reports Dataflow APIMonitor dataflow completion via an API New API Services Available in 5.0:
Salesforce Connector Joint Salesforce and Clarabridge customers can now analyze their data directly in Navigator Measure Voice of the Customer initiatives by including your support data Full data pulls and specific keyword searches are supported Suggestion: Start with the “Customer Support” Industry Standard Template to effectively analyze your data
THANK YOU! Jim Schwab Global Alliances Director, Clarabridgejim.schwab@clarabridge.com+1.585.261.9433