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WARNING SERVICE DISPATCH WARNING SERVICE DISPATCH

WARNING SERVICE DISPATCH - PowerPoint Presentation

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Uploaded On 2020-01-14

WARNING SERVICE DISPATCH - PPT Presentation

WARNING SERVICE DISPATCH Exceed customer expectations with Microsoft Empowering manufacturers no matter where you are in your field service journey ENABLING CONNECTED FIELD SERVICE A new paradigm in intelligent manufacturing  ID: 772760

field service intelligent customer service field customer intelligent cloud downtime manufacturers 2017 2016 remote mckinsey maintenance predictive company devices

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WARNING SERVICE DISPATCH Exceed customer expectations with Microsoft Empowering manufacturers, no matter where you are in your field service journey ENABLING CONNECTED FIELD SERVICE A new paradigm in intelligent manufacturing  Remote monitoring provides visibility into the performance of intelligent edge devices 76% of manufacturers believe remote monitoring will improve customer satisfaction 4 Predictive maintenance minimizes downtime through automated alerts and workflows Cross-sell and upsell empowers technicians to increase revenue by leveraging intelligent cloud insights Field service technicians ensure a first-time fix with intelligent cloud computing, augmented reality tools, and remote guidance 72% of field service organizations treat services as a profit center 6 Predictive maintenance using IoT reduces equipment downtime by up to 50% Less downtime could save manufacturers nearly $630B per year by 2025 7 By 2020, customer experience will be the key brand differentiator 1 Up to 35% rise in service margins for companies that servitize 2 26% of service calls require return visits 3 CURRENT SUGGESTED Sources: 1. Walker, 2017 2. PA Consulting, 2017 3. Field Service News, 2016 4. The MPI Group, 2016 5. McKinsey & Company, 2017 6. The Service Council, 2016 7. McKinsey & Company, 2015 Innovative Access cutting-edge cloud, IoT, augmented reality, and AI technology Open Connect a wide range of devices and operating systems Scalable Extend your reach to more countries and regions than any other provider Secure Protect your data with the unmatched Azure Cloud platform Learn more about Connected Field Service at Microsoft.com But today’s approach falls short of customer expectations Customer centricity is essential to manufacturers’ continued success 5