Welcome Document Imaging System Training Dial in number: - PowerPoint Presentation

Welcome Document Imaging System Training Dial in number: (559) 546-1000 Participant Access Code: 297334#

Webinar Agenda Introductions Document Imaging System overviewDocument Imaging Upload ProcedureCompliance Files and Compliance Suspense ConditionsWire RequestsDown Payment Assistance Closed Loan PackagesReminder-Quality of File SubmissionClarification of File Review Turn Times Compliance File ReviewSuspense Conditions ReviewProgram Updates and RemindersSole and Separate GuidelinesCompliance Review AddendumCompliance Manual updates 2 5/27/2015

Document Imaging System Overview New functionality accessed through the online reservation system Allow lenders to submit documentation to MFA electronically (scanned .pdf )Submission of documentation is loan number specificUse separator sheets (“index sheets”) to section the Compliance and Closed Loan packagesNew checklists specific to each section Compliance File and Closed Loan packages are stacked using index sheets and new checklistsDocumentation is scanned by lender for upload to MFANotifications sent via e-mail from Document Imaging systemLenders will retrieve documents and communications from MFA through the online reservation systemException-outstanding Compliance and Closed Loan suspense conditions 3 6/10/2015

Document Imaging System Overview (cont.) Accessing the System Everyone must have their own user name and password to submit files through the system Each lender has a designated “Administrator” that manages user names and passwords (no longer managed by MFA staff)If you do not have your own individual user name and password, you will not be able to submit documentation electronicallyMFA is sending reminders to the Administrator at each lender to set up everyone that will be accessing the system4 6/10/2015

Document Imaging System Overview (cont.) Accessing the System“Web Profile” is “Lender”“Originator” is your company’s unique Originator number “Branch” is a unique identifier for branch offices within your company “User Name” and “Password” are specific to each user and are assigned by your in-house password administrator Document upload process is via a secure web portal Sensitive information is encrypted 6/10/2015 5

Uploading a Compliance File 6 6/10/2015

Uploading Compliance File Overview Compliance Package must be stacked in the following order :index sheet Individual checklists for each section then documentation (repeat until all sections have been completed)Stacked Compliance File is scanned by lender and saved as a .pdf document. Scan at a resolution of at least 300 dpi in order to have the files readable Please QC file before uploading to ensure that the scan is a good qualityLender uploads file into Document Imaging system 6/10/2015 7

Uploading Compliance File (cont.) Select “ View Loan Detail” 6/10/2015 8

Uploading Compliance File (cont.) 9 6/10/2015 Insert MFA 1st Mortgage loan number Click “ Retrieve Loan ” All Compliance Packages are uploaded by using the 1 st Mortgage loan number

Uploading Compliance File (cont.) 6/10/2015 10 Click “ Document Images ” button Master Servicer Loan Number will replace the(“Lender Loan Number”) when Idaho assigns their loan number after the reservation is electronically transmitted to Idaho

Uploading Compliance File (cont .) Index Sheets and checklists 1. Check boxes for each section of the Compliance Package 2. After the appropriate boxes are selected, click “ Get Index Sheets ” 3. The index sheets and checklists for each section of the package will print 4. Stack the Compliance File with the index sheets and checklists in order (1,2,3..) 6/10/2015 11

Uploading Compliance File (cont .) Index Sheets and Checklists Sample index sheets Sample checklists printed from the system.6/10/201512

Uploading Compliance File (cont.) Select scanned .pdf file from your saved location Click “ Upload ” to import loan file into the system 6/10/2015 13

Uploading Compliance File (cont.) 14 6/10/2015 2. Click “ Process Now ” to import .pdf file into the system 1. Notice from system that the pdf file was uploaded and ready to be imported. 3. After the “ Process Now ” button has been selected: the system will “think” and display a “curser swirl” Screen will refresh and return to the “upload screen” (slide #9)

Uploading Compliance File (cont.) Click “ Back ” to retrieve additional loans, upload additional files or to “Logoff” the system Do not use the back arrow in the browser, as this will log you out of the system 6/10/2015 15

Uploading Compliance File (cont.) Notification of Submission to MFA The system will automatically generate and send an e-mail message to MFA staff, notifying them that documents/files have been uploaded into the systemDocuments/files will be time stamped at the time of uploadMFA will checked in review documents/files in the order they are received6/10/201516

Uploading Compliance File (cont.) Notification of Submission to Lender An E-mail message is generated to the lender when loan status changes (example- “Reservation” to “Compliance File Received”, “Compliance File Received” to “Compliance Suspense”, etc.)From: MFA <DoNotReply@housingnm.org>To: Person who logged into the system and uploaded the file Subject: Loan Status Change Notice for loan reserved with MFA Loan Number: 102817 Mortgagor: JAMES TEST Old Status: RESERVATION New Status: COMPLIANCE FILE RECEIVED If you have any questions about the loan please contact the MFA Staff Member that reviewed the file. Please sign into the MFA On-Line Reservations system to retrieve the loan mentioned in the e-mail. Then you can either print the conditions from the Loan Detail Screen or go to the Print Documents tab and print the appropriate letter(s )6/10/2015 17

Uploading Compliance File (cont.) Questions on the process of uploading a Compliance File? 186/10/2015

Compliance Suspense Conditions Retrieval of Compliance Suspense Condition sheet 19 6/10/2015

Retrieval of Compliance Suspense Conditions Lender will be notified, via e-mail, when the Compliance Suspense Condition sheet is available for retrieval from the system Lender must log in to the system to retrieve the Compliance Suspense Condition sheet Compliance Suspense Conditions must be stacked and scanned in the order they are listed on the Compliance Suspense Condition sheet6/10/2015 20

Retrieval of Compliance Suspense Conditions (cont.) 216/10/2015 1. Check all boxes next to Compliance Suspense Conditions 2. Click “Retrieve” to print Compliance Suspense Conditions

Retrieval of Compliance Suspense Conditions (Cont.) Sample printout for the Compliance Suspense Conditions6/10/201522

Upload of Compliance Suspense Conditions 23 6/10/2015

Upload of Compliance Suspense Conditions (Cont.) Click “Browse” button to locate scanned .pdf from your saved location Click “Upload” to import suspense conditions into the system 6/10/2015 24

Upload of Compliance Suspense Conditions (Cont.) 25 6/10/2015 After the “Process Now” button has been selected:the system will “think” and display a “curser swirl” Screen will refresh and return to the “upload screen” (slide #9)

Uploading Compliance Suspense Conditions ( cont.) Notification of Submission to MFAThe system will automatically generate and send an e-mail message to MFA staff, notifying them that documentation has been uploaded into the systemDocumentation will be time stamped at the time of uploadMFA will check in and review documents in the order they are received6/10/201526

Notification of Outstanding Compliance Suspense Conditions Lender will receive an e-mail from the (MFA) Compliance Reviewer, notifying them of any outstanding Compliance Suspense Conditions that have not been cleared Lender must log into the system to retrieve the revised Compliance Suspense Condition sheet Lender will upload revised Compliance Suspense Condition documentation as previously described (slide #24 )6/10/201527

N otification of Compliance Approval and Printing Approval/Commitment Letters286/10/2015

Notification of Compliance Approval An e-mail message to the lender is generated when the loan is Compliance Approved Example of the email the lender will receive: MFA DoNotReply@housingnm.orgTo: Person who logged into the system and uploaded the fileSubject: Loan Status Change Notice for loan reserved with MFALoan Number: 102817Mortgagor: JAMES TESTOld Status : COMPLIANCE SUSPENSENew Status: COMPLIANCE APPROVAL 6/10/2015 29

Printing Compliance Approval and DPA Commitment Letters Click on Print Documents 6/10/2015 30 Lender will need to log into the system to retrieve the Compliance Approval and DPA Commitment Letters

Printing Compliance Approval and DPA Commitment Letters (cont.) Click on the document that is to be printed and a pdf version will print Both the first mortgage and the second mortgage loan will need to be retrieved to print the appropriate letters. Print the 1 st Mortgage Compliance Approval Letter from the first mortgage loan record Print the 2 nd Mortgage Compliance Approval Letter and the DPA Commitment Letter from the second mortgage loan record A Mortgage$aver Plus or a HERO loan will have an additional “loan record” with the same loan number as the first mortgage and either a “P” or a “TBA” after the loan number. This “loan record” will also need to be retrieved in order to print the DPA Commitment Letter. 6/10/2015 31

Down Payment Assistance (“DPA”) Wire Requests 326/10/2015

DPA Wire Request Process Once the loan is in Compliance Approval status and the appropriate approvals/commitments have been printed, the DPA wire request can be submitted to MFA via the system.To submit the wire request for the Mortgage Booster, Helping Hand and Payment$aver programs, retrieve the second mortgage loan numberTo submit the wire request for the Mortgage$aver Plus or HERO grant, retrieve the first mortgage loan number 6/10/2015 33

Uploading DPA Wire Request Mortgage Booster/Payment$aver/Helping Hand 34 6/10/2015 1. Retrieve 2nd mortgage loan number 2. Click on “ Document Images ” Lender will log into the system and retrieve the second mortgage loan number

Uploading DPA Wire Request Mortgage Booster/Payment$aver/Helping Hand (cont.)356/10/2015 Upload .pdf file into the Wire Request and Back-up section No need to print an Index Sheet-Wire Request will be loaded directly into system Prepare the wire request form Attach required documentation Scan and save as a .pdf file

Uploading DPA Wire Request Mortgage$aver Plus and HERO6/10/201536 Click “ Document Images ” 1. Retrieve 1 st mortgage loan number (Do not use the loan number that has a P or TBA after the number)

Uploading DPA Wire Request Mortgage$aver Plus and HERO376/10/2015 Prepare the wire request form Upload the .pdf file into the “Wire Request and Back-up” section Attach required documentation Scan and save as a .pdf file

Down Payment Assistance (“DPA”) Closed Loan Package 386/10/2015

Closed Loan Package Submission Process First Mortgages are electronically submitted to Idaho Housing and Finance Authority by loading the files into the Idaho first mortgage loan number (via Lender Connection – No changes to this process) Second Mortgages (Mortgage Booster, Payment$aver and Helping Hand) are electronically submitted to MFA by loading the files into the second mortgage loan number. (via the System)396/10/2015

Printing Index Sheets 40 6/10/2015 Retrieve the 2 nd mortgage loan number 1. Check boxes for each section of the Compliance Package 2. After the appropriate boxes are selected, click “ Get Index Sheets ”

DPA Closed Loan Package Stacking the fileClosed Loan Package will be stacked in the following order:index sheets section checklist documentation (repeat until all sections have been completed)Stacked Closed Loan File is scanned and saved as a .pdf document Scan at a resolution of at least 300 dpi in order to have the files readable. Please QC file before uploading to ensure that the scan is legible Upload the .pdf file into the system 6/10/2015 41

Uploading the DPA Closed Loan Package (cont.)426/10/2015 1. Select scanned .pdf file from your saved location 2 . Click “ Upload ” t o import loan file into the system The e-mail notification process is the same as the Compliance File /Suspense Condition process

Retrieval of Closed Loan Suspense Conditions Lender can retrieve suspense conditions from system Suspense Conditions are stacked in order listed on Closed Loan Suspense conditions6/10/201543

Retrieval of Closed Loan Suspense Conditions 44 6/10/2015 1. Check all boxes next to Closed Loan Suspense Conditions 2. Click “ Retrieve ” to print Closed Loan Suspense Conditions Retrieve and stack Closed Loan Suspense Conditions in the same way as Compliance Suspense Conditions

Uploading DPA Closed Loan Conditions456/10/2015 Select .pdf file from saved location Click “Upload” to import suspense conditions into the system After the “ Upload ” button has been selected: the system will “think” and display a “curser swirl” Screen will refresh and return to the “upload screen” (slide #14)

Quality of Compliance File and Suspense Conditions The quality of the file will make the review process go faster if the file is complete and the documents are legible. Please make sure to QC the .pdf file before uploading to ensure that all documents are included and legible.466/10/2015

Clarification of Turn Times Compliance File Submission and Review Compliance Files can be uploaded between 9:00 AM and 5:00PM (Monday through Friday, excluding holidays) A Compliance File uploaded today will be placed into the queue for review the following business day (the “clock” starts at 8:00AM)The Compliance File will be reviewed and conditions/approval sent within 3 business days of receipt of file. 476/10/2015

Clarification of Turn Times Compliance Suspense Conditions Same “clock” as the Compliance File Submission Compliance Suspense Condition will be reviewed: Loans with 5 or more suspense conditions will be cleared within 2 business days Loans with less than 5 conditions will be cleared within 1 business day486/10/2015

Sole & Separate Guideline Change MFA will no longer restrict the use of Sole & Separate title vesting New Compliance Review Addendum used to provide information to MFA not included on the loan application As long as the Compliance Review Addendum is accurate and complete, Lender is not required to obtain permission from MFA to use Sole & Separate title vesting496/10/2015

Compliance Review Addendum The Compliance Review Addendum will provide MFA with information regarding: Additional household members not included on application (to determine income limit) Additional household income/employment not used for credit qualification Statement of prior homeownershipNon-purchasing spouse information506/10/2015

Compliance Review Addendum (cont.) Process Lender completes the MFA Compliance Review Addendum at time of loan application Lender submits the Compliance Review Addendum with the Compliance packageAll applicable documentation for proof of income, FTHB status, etc. must be submitted with the Compliance Review Addendum516/10/2015

Compliance Review Addendum (cont.) Sample of Compliance Review Addendum 52 6/10/2015

Updated Compliance Manual The Compliance Manual has been updated with new and revised guidelines The revisions have been highlighted so that it will be easier to find the changes 536/10/2015

Questions? 54 6/10/2015