PPT-Delighting our Customers with Social Media

Tola Petgrave Agenda Existing Environment Demographics by Platform Social Media Overview for ServiceMaster Identified Quick Fixes Best in Class Competitors Social Media Campaign service industry. Even Nordstrom king of bricksandmortar customer service came in a poor 17th below online newcomer Bluefly The reasonpure plays are doing the basics better An Institute of Customer Service study in the UK found 70 percent of Internet travel companies scale. . successfull. social customer operations. May 28. th. . 2015. Jeroen van Dam – Managing Director Engagement. Jeroen van Dam. Managing Director Engagement. @. jbvandam. +31 (0)6 12396693. BRIEF Delighting customers at SunTrust: how multi-channel banking mobilizes nancial well-being Winning in the digital age To prosper in the digital age, SunTrust “has to nd new ways to win 24-26 . March 2015. ONE TEAM, ONE VISION . Delighting our customers 365 Days of the year!. AGENDA. WELCOME. INTRODUCTION. MSOD PROGRAM INTRODUCTION. WORKSHOP HIGHLIGHTS. SEARCH CONFERENCE FORMAT. OPEN SYSTEMS: . 24-26 . March 2015. ONE TEAM, ONE VISION . Delighting our customers 365 Days of the year!. AGENDA. WELCOME. INTRODUCTION. MSOD PROGRAM INTRODUCTION. WORKSHOP HIGHLIGHTS. SEARCH CONFERENCE FORMAT. OPEN SYSTEMS: . 17-19 March 2015. ONE TEAM, ONE VISION . Delighting our customers 365 Days of the year!. AGENDA. WELCOME. INTRODUCTION. MSOD PROGRAM INTRODUCTION. WORKSHOP HIGHLIGHTS. SEARCH CONFERENCE FORMAT. OPEN SYSTEMS: . . Julie Theado, . Social Media Manager. Columbus Metropolitan Library. @. columbuslibrary. Developing Your Social Media Strategy. S. ocial media. . Why social media. Build relationships with customers and media.. Today. Business Today. Social Media Importance. What is Social Media. Social Media Platforms . Facebook & Twitter Accounts. Domain Name. Web Hosting. Web Design. Content Copywriting . Digital Marketing. Social Media Marketing for Small and Medium Businesses. Social media marketing is successful when you are constantly posting updates and having real-time interactions with your customers. But really, who has enough time for that?. Tola Petgrave. Agenda. Existing Environment. Demographics by Platform. Social Media Overview for ServiceMaster. Identified . Quick Fixes. Best in Class. Competitors. Social Media . Campaign . (service industry). Following along in the CSE manual?. Look for this icon to find the related page number.. Instructor Name. Class Information. 1 - Meet Today’s Insurance Consumer. Who is today’s consumer?. How do you reach customers?. Basic Marketing Concepts. . What . is marketing?. “. Everything you do to promote your business from. the moment you think of the product idea until . customers buy your products on a regular basis.. Trisha Gosney . 5. th. hour. Background/History of ASOS. 2000 – ASOS launched. 2001 – ASOS PLC Holdings was admitted to AIM on the London Stock Exchange. 2004 – Introduced ASOS own label for Women. CHAPTER 8. MARKETING ON SOCIAL MEDIA. WHAT’S IN A NAME?. The title . Marketing on Social Media. is at odds with the majority of other sources that use . social media marketing. to describe the practice. .