PPT-The Art of Feedback: Coaching I&R Specialists to Improve Call Quality

Janice Hoffman CIRS Executive Director Aiken County Help Line 211 Aiken South Carolina Abe Pherson CIRS Supervisor Quality Assurance Connect2Help 211. These features help small medium and large enterprises enhance customer satisfaction improve agent effectiveness and comply with increasing legal requirements and security concerns Effective customer engagement requires a strong emphasis on agent qu A good coach will make the players see what they can be rather than what they are.. –. Ara. . Parseghian. . ®. . 2. . Objectives. State how team members’ knowledge, skills, and attitudes are developed. Leadership development. Objectives. . to develop a shared understanding about coaching and the skills involved. to understand how coaching can be used to share good practice and develop classroom expertise. By. A.V. Vedpuriswar. July 11, 2011. Introduction. In this presentation we will understand. What is coaching. When coaching should be used. How to become an effective coach. Coaching. Coaching is a collaborative approach aimed at improving the effectiveness of employees by providing:. sbarrett@pbismaryland.org. Susan Barrett. Implementer Partner. OSEP TA Center on PBIS. Director, PBIS Regional TTAC. Sheppard Pratt Health System. Today. Coaching Defined. Lessons Learned. Building Skills and Competencies. Today’s Lesson. Why. Understanding. coaching approaches to drive performance. What. You Will Learn:. The impact of. Coaching. Qualities, Mind set & Skill set of Coaches. Difference between Coaching and Feedback. Meaningful Feedback. Agenda. Why digiCOACH?. What is digiCOACH?. How digiCOACH Works. Practice Using digiCOACH. digiCOACH Reports . Why digiCOACH?. Formative Coaching with digiCOACH. Improving the academic and social/emotional wellness of our students. Meaningful Feedback. Agenda. Why digiCOACH?. What is digiCOACH?. How digiCOACH Works. Practice Using digiCOACH. digiCOACH Reports . Why digiCOACH?. Formative Coaching with digiCOACH. Improving the academic and social/emotional wellness of our students. –. Ara. . Parseghian. . ®. . 2. . Objectives. State how team members’ knowledge, skills, and attitudes are developed. Describe the characteristics of an effective coach. Assess coaching strengths and areas for improvement. AHRQ Safety Program for Ambulatory Surgery. Objectives. Coaching Defined. Providing Constructive Feedback to Teams. Putting Coaching Into Action. Observation Tools as Coaching Resources . Overview. T. The Art of Coaching Today’s Lesson Why Understanding coaching approaches to drive performance What You Will Learn: The impact of Coaching Qualities, Mind set & Skill set of Coaches Difference between Coaching and Feedback Session 1. 1. Topics. Introductions. Objectives. Definitions . Principles of coaching. The business coaching model. Models. A refresher on communication skills (giving and receiving feedback). Forms and templates. Meaningful Feedback. Agenda. Why digiCOACH?. What is digiCOACH?. How digiCOACH Works. Practice Using digiCOACH. digiCOACH Reports . Why digiCOACH?. Formative Coaching with digiCOACH. Improving the academic and social/emotional wellness of our students. Meaningful Feedback. Agenda. Why digiCOACH?. What is digiCOACH?. How digiCOACH Works. Practice Using digiCOACH. digiCOACH Reports . Why digiCOACH?. Formative Coaching with digiCOACH. Improving the academic and social/emotional wellness of our students.