Training for Pfizer Vendor and Agency Partners - PowerPoint Presentation

Slide1

Customer Engagement Programs (CEP)and the Line of Sight (LOS) System

Training for Pfizer Vendor and Agency Partners

July

2018Slide2

About CEPs: Definition

CEPs are programs sponsored by BUs and Divisions, at the global, regional or country levels, in which there is the potential for

two-way communication

between Pfizer or a vendor acting on Pfizer’s behalf and customers (e.g. patients, HCPs) through which Adverse Events and/or other reportable safety information may become evident

Pfizer

Health Care Professional

Pfizer

Patient / Other customers

or

2-way

communication

2-way

communication

Customer Engagement Programs

NOT

Customer Engagement Programs

Digital

Media

Mobile Apps

Interactive Internet Sites

Social Media

Interactive

Webcast

Patient

Support Programs

Call Centers

Sales callsNon-Interventional StudiesClinical TrialsCompassionate Use / Expanded AccessAdvertising & Promotional Materials Advisory BoardsSpeaker Training Programs

HCP / Consultancy Engagements Pfizer Medical Information Philanthropic Donation ProgramsSecondary Market ResearchExhibits, Congress Participation, SymposiaWebcasts (one-way communications) IIRs (CT-25)

Disease Awareness / ScreeningPfizer Sponsored Philanthropic ProgramMarket ResearchEmail or Texting ProgramsDirect Mail with Business Response Cards



Slide3

What You Will Learn from Training

What is the Line of Sight

(

LOS) system?

Using LOSGaining Access to LOSAssigning personnel in LOSCreating and

submitting activity logsTroubleshootingSlide4

What Is the Line of Sight (LOS) System?Slide5

LOS…

Was designed to provide Pfizer Program Owners (POs) oversight of all CEPs thus ensuring compliance with Pfizer corporate policy

Defaults to English but can be changed to 23 other languages via the “Preferred Language” feature

Is a user-friendly platform that replaces all paper-based compliance processes previously used

Excel spreadsheets of daily activities

Certification of program start and end dates

Certification of Adverse Event (AE) training form

Is a validated system and can be utilized during an audit or inspection

Is ‘read only’ for Pfizer colleagues, including POs

Only vendors can input and edit CEP data in LOSSlide6

The LOS Receives Data from the CEP Inventory

and

Pfizer Partner Learning System (PPLS)

Program Owner

Project NameProject DescriptionBU / StakeholderCountry of Conduct

Planned Start Date

Actual Start DatePlanned End Date

Actual End Date

Vendor Contact InfoAnd

more…

CEP Inventory

Provides to LOS

Contains a historical record of all CEPs

Projects are input by POs

CEP

Inventory

Online training system

PPLS

List of certified vendor personnel

PPLS

Provides to

LOS

LOS

Is Updated by

CEP and PPLS

Every

24 Hours (

at a

Minimum)Slide7

Vendor Roles and Responsibilities

Activities

VPM

*

VP

*

Responsible for Submitting Activity Logs

VP

*

not

Responsible for Submitting Activity Logs

VAA

*

Only

Vendor contacts needed in CEP Inventory

Automated invitations

sent by LOS

Manual

invitations sent from LOS

(sent

by PO* / VPM)

Must complete “YRR for Vendors”

Must complete “LOS System Training”

Creating account in LOS

Responsible for vendor

account administration activities

Assigning and removing personnel from a CEP

Creating and submitting activity logs

Responsible for CEP execution Oversight

VPM* – Vendor Project Manager, VP* – Vendor Personnel, PO* – Program Owner, VAA* – Vendor Account Administrator.Slide8

The Two Categories of CEP Personnel:

LOS

Users

Vendor Project Manager (VPM)

Usually the project leader for the projectPossible to have more than one VPM, especially for multi-country programsDecides who within their agency (including subcontractors) will support the CEPUses LOS to invite any personnel / subcontractors who do not fulfill CEP requirements to do so

Invitations must be sent to valid, professional email addresses; do not use personal email addressesEach person must have a unique email address; do not use distribution lists or mail boxes

Reminders can be sent from LOS to those who have already been invited

Uses LOS to assign personnel (including themselves) to the CEP

Vendor Personnel

(

VP)

Added to the CEP by the VPM

May engage in two-way interaction with customers

Uses LOS to record customer interactions & other data about CEP data

Must complete “YRR for Vendors” AND “LOS System Training” courses in PPLSSlide9

Using LOSSlide10

Using LOS for a CEP

Gaining Access to LOS

Setting the Frequency

Assigning personnel to a CEP

Adding and deleting personnel from a CEPInviting Personnel and SubcontractorsInviting personnel to take the “YRR for Vendors” and/or “LOS System Training”

courses in PPLS

Creating an account in PPLS Completing YRR and LOS training(s) in PPLS

Creating an account in LOS

Setting up / Changing a password

Creating and submitting activity logsSlide11

Gaining Access as a VPM (1/2)

The first steps of the process are initiated by the CEP’s Program

Owner

(PO)

The PO opens a new CEP in the CEP InventoryPO adds the Vendor Program Manager’s (VPM’s) name & email address to the CEPLOS sends an alert email to the VPMIf he VPM has not completed the most recent YRR course or does not have an account in PPLS, LOS will also

prompt the VPM to do soSlide12

Gaining Access as a VPM (2/2)

Once the CEP

Has Reached the “Active” Stage

PO will communicate reporting frequency expectations to VPM

Log into DashboardUse the Frequency Tool to set up the CEP for the correct reporting frequencyAdd yourself as personnel to the CEP

Add other vendor personnel from your organization, subcontractors from outside of your organization or invite personnel not found in LOSSlide13

LOS Dashboard Features (1/4)

Access

System Training, Recent Announcements and Other Information

Via the Link at

the Bottom of the DashboardEach CEP Is Represented by a Tile

Quick

Navigation Toolbar at Top of

Dashboard

Drop

Down Provided to Search FunctionalitySlide14

LOS Dashboard Features (2/4)

Click on the

Active Links in Each CEP Tile for Specific Details or ActionsSlide15

LOS Dashboard Features (3/4)

The

Toolbar at

the

Top of the Dashboard Will Take You to Specific Areas within LOSSlide16

LOS Dashboard Features (4/4)

English

Select one of 23 languages in which you would like to view LOS. This can be done via the toolbar drop down or the language

button (Note

: All reporting & input must be in English

?

Clicking the “?” at the top of the page provide detailed information about the specific area you’re on

Get Support

If any technical issues are encountered, use the “Get Support” button or toolbar drop down to submit a ticket

Logout

When you are finished, click “Log Out” at the top right of

your

screenSlide17

CEP Summary Page: CEP Details Tab

Contains

All Information Migrated from

the CEP

Inventory“Switch to CEP” drop down feature allows quick toggling between active CEPsA new search CEP option has been added to search CEPs (both active and inactive) by supply CEP IDSlide18

CEP Summary Page: Activity Log Summary Tab

CEP Exceptions Show Areas Where LOS and CEP Inventory Do Not Match, Late Activity Reports, etc.

Provides a

Summary View of All Information Included in Each Log Submitted for

the CEP

Summary of

Frequency

Setting Tool responses

‘Export to Excel’ button provides ability to demonstrate compliance with CEP policy

for audit purposesSlide19

CEP Summary Page: Vendor Personnel Assignment Details Tab

Vendor Personnel Invited but Not Assigned Shows Personnel Who You Have Invited but Have Not Fulfilled All Requirements to Work on a Pfizer CEP

Provides a

Summary View of All Personnel Assigned or Invited to

the CEP

Switch to another CEP to easily review personnel training compliance for all your agency’s CEPs

Training Audit Report button provides quick, printable report for auditsSlide20

Setting the Frequency

A VPM’s first task is to set the logging frequency via the Assign Vendor Personnel in the Toolbar drop down or the CEP’s tile

To determine the frequency with which you must submit activity logs, answer all questions in the toolSlide21

Frequency – When to Submit an Activity Log

If Monday is a holiday, the activity log should be submitted on Tuesday

You are not required to submit activity logs on weekends

AE submissions to Drug Safety Unit (DSU), an independent activity, still must be within 1 business day or 3 calendar days, whichever is

shorter

If the CEP’s Reporting Frequency Is WEEKLY, an Activity Log Must Be Submitted Every Monday

If the CEP’s

Reporting Frequency Is MONTHLY

, an Activity Must Be Submitted on the First Business Day of Each Month

If the first business day is a holiday, the activity log should be submitted on the following or next

business

dayAE submissions to Drug Safety Unit (DSU), an independent activity, still must be within 1 business day or 3 calendar days, whichever is shorterSlide22

Assigning Personnel (1/2)

A VPM’s

Second Task Is to Assign Personnel

Select available personnel to add to the CEP in the ‘Select Vendor personnel From your Org’ tab

Assign ALL personnel working on the project to the CEP, including yourself and any contractors and/or recruitersAlert personnel who will be submitting activity logs to create an account in LOSSlide23

Assigning Personnel (2/2)

Provides information concerning vendor personnel assigned to the CEP

Date of most recent YRR course completion

Expiration of YRR Certification

Date added to CEPDate removed from CEPEach tab provides access to a different groupA brief summary of the tabbed sections and how to use it is provided at the top of each sectionSlide24

Assigning Personnel: Select Additional Personnel

Select the box next to the names of personnel to be assigned

Personnel whose YRR certification has expired, or will expire with the next 30 days, cannot be assigned to a project

Send these personnel a reminder to complete the most recent YRR course in PPLS or

P2LSlide25

Assigning Personnel: Add Personnel from Other Vendor Org / Company

To

Assign Personnel From Your Organization Not Appearing in Your Organization’s List

Type the

User’s Name & Save Changes

Confirm

You Want to Continue

Verify

Green Box with Confirmation Message AppearsSlide26

Assigning Personnel: Add Personnel from Other Vendor Org / Company

Personnel from other organizations are also eligible to be added to a CEP providing the following requirements are completed

Added to LOS by any vendor organization

Most recent YRR completed in PPLS

Includes recruiters, subcontractors, moderators, etc.Use the same method as noted in previous slide to assign personnel from your organization not appearing in your organization’s listIf the personnel cannot be found in LOS, send an invitationSlide27

Inviting New Personnel (1/5)

In order to add personnel to a CEP, the personnel must be found in LOS

If personnel cannot be located in LOS, they may be new to Pfizer’s CEP process & will need to be added

Why

Invite New Personnel?

How to Invite New Personnel?

The VPM adds new personnel’s email address to LOS which prompts LOS to generate an invitation

Select

“Invite Personnel” from toolbar across the top of your Dashboard

1Slide28

Inviting New Personnel (2/5)

How to Invite Personnel?

Next, Add the Email Addresses of the New Personnel

Do not use personal email accounts unless approved by PO

Separate each email with a semi-colon or use separate linesAlternatively, cut and paste larger lists of email addresses

2Slide29

Inviting New Personnel (3/5)

How to Invite Personnel?

Once

all email address have been added, click the “Verify Users”

button

3Slide30

Inviting New Personnel (4/5)

How to Invite Personnel?

If you have entered a valid email address, the system will return a “verification

successful

” statusIf you’ve made any errors (such as abc@acme.coz rather than .com), LOS will return an error messageIf you’ve entered the email address of a colleague who has already been invited, LOS will alert you that s/he has already been

invitedPLEASE NOTE: If the personnel will not be reporting data in LOS, do NOT check the

“Include LOS in email” box

Once the emails are verified, click the “Proceed to Invite” button

4

5Slide31

Inviting New Personnel (5/5)

How to Invite Personnel?

After clicking the “Proceed to Invite” button, LOS will provide the following

message

Click “OK” to complete the process and send invitations

6

7Slide32

Example of an Invitation EmailSlide33

Removing Personnel

Remove check mark next to the name in Select column

Save changes

Confirm you want to continue

Verify green box with confirmation message appears

Remove personnel from active CEPs as soon as they leave your organization or no longer work on Pfizer projects.

Next, place a ticket

through the ‘Get Support’ option to have the account deactivated

IMPORTANT!

You

Can Add or Remove Personnel at Any Time During the ProgramSlide34

Creating a PPLS Account: PPLS Landing Page

When you click the link in the email from LOS, it will bring you to this page

Click on the “Create your own account” link to set up your account in PPLS

Input your email address as your username

You will also designate your password

Remember – it takes

24 hours for Pfizer to approve the creation of your accountSlide35

Creating a PPLS Account:Account Approval Notification Will Be SentSlide36

Completing Training: The “YRR for Vendors”

Course

Click the

‘Start’ Button

Click on

StartSlide37

Completing Training: The “Line of Sight for Vendors”

Course

Click the

‘Register’ Button

Click on

Start

Then,

Select the Start Button for

the

Language of Your ChoiceSlide38

Completing Training: Confirmation of Completion Will Be Sent

** NOTE: Save these emails for future reference**.Slide39

Creating an LOS Account

http://ceplos.pfizer.com

To

create your account, click “I don’t have an account yet” to begin the processUpon Completing the Required Course(s) in PPLS, Navigate to LOS

and Create an Account

1Slide40

Creating an Account in LOS (1/2)

Enter

your email address (which will be your username going forward), the

letter / number

combination from the captcha and then hit ‘submit’2Slide41

Creating an Account in LOS (2/2)

Follow

the directions in the verification email sent from LOS

3Slide42

Resetting Your LOS Password

If you forget or need to reset your password, click

‘Forgot Password?’

on the login

screenSimilar to creating a new account, enter your email address, the letter / number combination from the captcha and hit submit The system will email you a link to LOS that will allow you to reset your password

Please note that your passwords will expire every 120 daysSlide43

Accessing LOS (1/2)

Upon reading the announcements, select the ‘Do not show this message again’

When new information is available, announcements will appear before you can proceed to the Dashboard

Announcements are also accessible via the footer toolbar on your Dashboard

When You First Access LOS

, You Will Be Provided with AnnouncementsSlide44

Accessing LOS (2/2)

The most common reason users cannot access LOS is that they are not assigned to an active CEP

Vendor personnel are only able to access LOS if they are either the VPM for a CEP, or have been assigned as personnel to the CEP by the VPM

If

You Are Unable to Logon to the System, LOS Will Let You Know the Reason WhySlide45

When to Submit Activity Logs

Accessing the Activity Log

Completing the Activity Log

Closing Out the CEP in

LOS

Submitting Activity LogsSlide46

Adding a New Activity Log (1/2)

From the Dashboard,

Click the

“

Add / Update Activity Log” Link on the CEP’s Summary Tile

** Only

the CEP’s vendor personnel who were provided with LOS access can submit an activity log

**.Slide47

Adding a New Activity Log (2/2)

To

Create the First Log, Select “

Create Activity Log”Slide48

CEP Activity Log ScreenSlide49

Adding a New Activity Log (1/2): What Constitutes an Interaction?

Any two-way communication via various channels including:

Direct interaction, e.g., telephone or face-to-face

Email or texting

“Open text” fields in digital media, e.g., internet sites or social mediaBusiness response cards and other means of responding to direct mail“Customers” may be patients, consumers, caregivers, healthcare professionals (HCPs) or other external stakeholders

Record

Only the Number of Interactions That Took Place During the Reporting Period

This Log,

NOT a

Cumulative Count Since the Start of

the CEP.Slide50

Adding a New Activity Log (2/2): What Constitutes an Interaction?

An

Interaction Includes the

Number

ofInterviewsFinished surveysPhone calls by a live customer / non-recording (inbound or outbound)

Text messages (SMS) from or with a live customerEmail responses received from customers

Individual customer participants in an online chat (webcast, chatroom, live help)

Unique respondents to a single Social Media post on a single calendar day. Respondents may make one or more comments per post

Unique feedbacks / ratings received about a mobile app at an app store

Email

Example

Each

incoming

email from a customer = 1

interaction (regardless of how many may be in an email string)

Social Media

Examples

1 responder adds 1 comment to one post

= 1 interaction1 responder adds 5 comments to one post

= 1 interaction1 responder adds 1 comment to one post and

2 comments to a separate / distinct post

=

2 interactionsSlide51

Creating an

Activity Log –

Country of Conduct

Under “Country of Conduct”,

Select the Country for Which You Are Submitting an Activity Log

Submit separate activity logs for each country in which the CEP is being conducted

Begin

submitting reporting the following week or month after two-way communications with customers begins in that country

Selecting a

Country Not Included in

the CEP

Created by Your PO

Yields This Error

If a report is submitted for a country not originally included in the CEP, the PO will be alerted to update this data in the CEP inventorySlide52

Creating an

Activity Log –

The

Initial Log

This is critical because the date of first activity represents ‘documented evidence’ (for audits and inspections) of the actual start date Each country has its own log and may have a different date of first activity

The

First Activity Log for

a CEP

Includes the Date on Which Two-way Communication Commenced Via the

CEP

EXAMPLE

A weekly CEP

went

live on Wednesday, 14 March. Review for potential product safety reports

begins

the next

day

On Monday, 19 March, all data from the previous week (“Log for the week starting Monday, 12 March”) is submitted as the first log

Be sure to include where prompted that the first date of two-way interaction was 14 MarchSlide53

LOS permits

two

activity logs per country per reporting period for primary market research (PMR) CEPs to account for recruiting as well as engaging with customers in the same country

1 activity log for recruiting and 1 activity log for

engagement

Creating

an Activity Log –

Recruitment

and Engagement in PMR CEPsSlide54

Creating an

Activity Log –

Number of

Interactions in

PMR LogsDuring recruitment: Total number of respondents contacted where two way communication was established

Note: Unanswered emails, busy signals, no answer or hang-ups do not count as interactions – they can be ignored. There must be some level of contact established

During engagement: Total number of

completed internet, paper or face-to-face surveysTotal number of one-on-one interviews completed during the reporting period

Total number participants in focus groups completed during the reporting period

For PMR CEPs,

Interactions Refer to:

Record only the number of interactions that took place during the reporting period this log, NOT a cumulative count since the start of the

CEP.Slide55

Creating an

Activity Log –

Unfinished

Surveys / Survey Screen-outs (

PMR)Unfinished Surveys Must Continue to e Monitored Until the Respondent Completes the Survey, or the Survey Is Closed to RespondentsEXAMPLE A physician starts a survey on Thursday, completes half then saves it. On Monday, when the data is reviewed & a log is submitted, this physician’s responses would be considered an unfinished interaction. The physician could change answers or mention an adverse event when s/he completes the survey. The following Wednesday, the physician returns, completes the survey & submits it.

The next Monday when the data is reviewed, this physician’s responses would now classify as a finished interaction

.EXAMPLE

Data from an internet study is reviewed on Monday for the surveys that were

begun / completed the past Friday.

Thirty five patients attempted the survey but didn’t pass the screening criteria. All 35 would be counted as unfinished interactions.

Enter ‘0’ only if there were no incomplete surveys or screened out respondents.

Also Includes Those Who Completed the Screener, But did not Qualify for the Main QuestionnaireSlide56

Creating an Activity Log –

Number of

P

roduct Safety Reports (PSRs)

The number of Product Safety Reports indicate the total number of reports that were submitted to Pfizer’s Drug Safety Unit (DSU)Submit only the number of product safety reports for the period for which you are completing an activity log REMINDER: AE SUBMISSIONS TO DRUG SAFETY UNIT (DSU), AN INDEPENDENT ACTIVITY, STILL MUST BE WITHIN 1 BUSINESS DAY OR 3 CALENDAR DAYS, WHICHEVER IS SHORTER

PSRs include:

Adverse events“At risk” scenarios (i.e., circumstances leading to increased risk for an adverse event) such as exposure during pregnancy, exposure during breastfeeding, medication errors, off label use

Product complaints

Medical device complaint reports

If there were no PSRs submitted to the DSU for that activity period, then enter “0”Slide57

Use if a PSR is sent to the DSU more than 1 business day or 3 calendar

days after discovering the adverse event (or other product safety issue) it is considered “delayed”

Creating an

Activity log

–

Delayed Product Safety Reports (PSRs)

When box is checked, two more areas appear to provide additional information about the late

PSRsSlide58

LOS provides a ‘general comments’ box in each log to allow for annotation that may be helpful for personnel submitting activity

logs

Examples of annotation include:

Number of late product safety reports

Reason why there were no interactions on a particular date

Reason why an activity log was created before one was expected

Track ID number of online surveys you’ve reviewed

Please

do not provide any confidential information or product safety reports in the general comments box

Creating an

Activity Log –

General CommentsSlide59

Submitting an

Activity Log

Once all of your information is complete, hit the ‘submit activity’ button

Creates a record of your activity log

Date / Time

stamped (using Greenwich Mean Time)

Person completing the report is identified

Cannot be altered by anyone at Pfizer

Alerts

will be provided if mistakes are made in order for changes to be incorporated before

submittingWhen you have successfully submitted an activity log, you will see the following:Slide60

Changing an

Existing Log

To make changes to a previously submitted activity log:

From the dashboard

select

All of your previously submitted activities are available

In the column marked “select”, choose the activity log that you need to modify. Note that the ‘Update Activity Log’ button does not become active until you select an activity log to updateSlide61

Reason for

Updated or Late

L

og

A drop down menu within the log becomes activeA reason must be selected from the drop down menu before proceedingUse the general comments field to provide detail regarding why the log was late / updatedIf you select the “other” option, detail must be provide in the general comment section prior to proceeding

Upon

Updating a Previously Submitted Log OR When LOS

Detects an Activity Log Is LateSlide62

Closing out a CEP in

LOS (1/3)

LOS will show the following summary

If the CEP is conducted in multiple countries, it will show the summary status for each

market

Upon

Submitting the Last Activity Log for

a

Country, Select

‘

No Further Interactions with Customers in Country’Slide63

LOS will detect when no further activities for

all countries of conduct

and

all activity stages

has been indicated and provide the question

:

Select ‘Yes’

If the log represents the last activity and the end of all two-way communications with customers for that CEP, then submit the log

The

last activity log represents ‘documented evidence’ of the actual date on which two-way communications ended

Closing out a CEP

in LOS

(2/3

)Slide64

However

, the CEP in question will not be available on the default dashboard

–

It will need to found via searching the Inactive CEP List

The

PO must close out the CEP no more than 60 days after the final activity log was submitted & it was indicated that activity was completed

Contact

the CEP’s PO and request a delay in closing the CEP in the CEP Inventory if additional time is required to provide accurate

data

Closing out a CEP in LOS (3/3

)

**THE ABILITY TO ADD, MAKE CHANGES OR UPDATE REPORTING

TO

THE CEP VIA THE LOS SYSTEM IS AVAILABLE UNTIL 60 DAYS

AFTER

THE CEP’S ACTUAL END DATE

**Slide65

Email alerts

Trouble shooting PPLS or LOS access

Technical problems with PPLS

LOS Exceptions: CEPs not using LOS

What to do when LOS is

down

TROUBLE SHOOTING Slide66

Email Alerts

Activity log summary (PO & VPM)

Late activity log (PO & VPM)

Initiation of reporting (PO)

Activity log submitted for a country not indicated in the CEP inventory (PO) Updated activity log (PO)Completion of reporting (PO)

CEP closed in LOS by vendor (PO)

LOS

Will Send out Email Alerts to Both the

VPM & PO

Activity log is past due or

CEP-related training is nearing expiration

VPM

Specific Alerts from

LOSSlide67

Troubleshooting PPLS or LOS

Access

as VPM (1/3)

VPMs

Can Assist Personnel with Log in Issues by Accessing

the

Login SimulatorSlide68

Troubleshooting PPLS or LOS Access

as a VPM

(2/3

)

Input the

Email Address of

the

Personnel Encountering Difficulty,

Then Click “Simulate”

If an account has been created in PPLS

Whether all CEP-related courses have been

completed

If an LOS account has been created

If the password has expired

List of CEPs to which the personnel is

assigned

The Login Simulator

Will Provide Information Regarding

the Account, IncludingSlide69

Troubleshooting PPLS or LOS Access

as

a VPM

(3/3

)Slide70

If LOS is down or inaccessible, please

place a ticket

Troubleshooting PPLS or LOS Access

as Personnel

Any

Personnel Can Use the

“Get Support”

Button to Report the IssueSlide71

Important

Note for

CEPs

Not Using LOS

Collect signed training certificates

Store signed training certificates for 10 years

Provide documentation of actual start and actual end dates for each country of

conduct

For LOS or CEP

process questions, please contact your Program Owner or CQO Local Lead

Be Sure to Follow All Existing Required Activities and Processes For Any Program that Is

Not Being Tracked by LOSSlide72

If LOS

Is Down or Inaccessible

Once the system is accessible, enter all of the activities for the days that the system was down (if applicable)

In

the ‘Reason for late / updated Log’ dialog box, indicate that LOS was unavailable between _____ and ______Capture any vendor personnel changes after the fact as needed

Revert

Back to Backup Methodology in Place for

the

Particular Communication Channel /

CEP

TypeSlide73

LOS

Makes It Easier for Our Vendor Partners to Comply with

CEP

Policy

With LOS, it is no longer necessary toSend email / any form of certification documenting the program’s actual start and end dateComplete the Certification of AE Training document for employees and subcontractorsMaintain copies of the CEP Certification certificatesSend Excel files / email copies of activity logs

LOS provides external inspectors and internal auditors evidence

of compliance with Corporate Policy 902 and 902a

LOS will continue to improve with enhanced features