ACMA Awards Assessor Scoring Guidelines

4 Site Diagnosis Time Plan – Technical Category 2 day<br>

5 Site Diagnosis Time Plan – HR Category 2 day<br>

6 Site Diagnosis Guidelines for Assessors

ACMA AWARD Means you are assessing performance for April 2016 to March 2017
 
The CEO presentation will say what the company does 
Leadership Interaction is a discussion with CEO on his philosophy on employee management.
Company Presentation will have linkage with the Vision/Mission statements of the company
Assessors will have to confirm whether the company does what it says. This is carried out by:
a) Site Visit
b) Review of documents
c) Observation & analysis.
d) Feedbacks

5. The following subjects needs to be examined: (As per application contents if applicable)
a) Documents
b) Company presentation
c) Departmental presentations
d) Gemba visits *
f) Environment Management Systems
 
6. The diagnosis should cover: (As per application contents if applicable)
a) Basic 5S
b) Total employee Involvement
c) Welfare activities/ work environment/culture
e) Certifications/awards / Recognitions

7. Focus Group Discussion (only for HR Awards): To understand the involvement, belongingness and understanding of employees towards organisation
8. ACMA Award assessment is to verify the contents of application by site assessment where you can see the evidences.
9. Do not stretch any point beyond certain limits.

10. Avoid asking for some documents / data as it is liked by you or you need for your interest.<br>

7 Site Diagnosis Guidelines for Assessors
 
11. If company does not allow you to take photographs from your camera, then request company to take from their camera (Photo points will be told by assessors) .. In case, Company finally says “ NO” to photos, then kindly inform them (politely), “No issues .. It is your decision as photos are easy means to form an image of your company even if your marks are slightly less”.

12. Say NO if company team invites you for Dinner during or prior to assessment days . 

13. Feedback: At the end of Assessment, Must give feedback as follow:- Minimum 5 and maximum 7 good observations and then Minimum 2 and maximum 3 suggested points for improvements (Deviation from the feedback shared at the site and as given in the report needs to be avoided)

14. If company asks for “Next process after this assessment” then you may inform following : Based on this assessment, we will give marks and report to ACMA and then ACMA will send these reports to Jury members where Jury panel (From OEMs) finalizes winners and winners will be awarded at ACT Summit.

ALL Assessors are invited to attend ACT Summit (No entry fees and we will provide reserved seat however travel and stay to be managed by individuals )

* During Gemba visit, look for “Must Be Facilities” as mentioned on next page.<br>

8 Must Be Facilities “Must be facilities” checklist for all company employees, check for status (OK / Not OK) during your Gemba / shop floor visit-<br>

9 Companies contribution towards Nation building Assessor has to get a feel through actual data for following

Digital India Program
All payments made digitally through bank transfers
All communications done digitally through e-mails etc.
Improving the computer literacy of staff and workmen. (report trends and current %age)
Swachha Bharat Abhiyan
Ownership of the Cleanliness of the neighborhood.
Improving the aesthetics around the company premises (outside).
Empowerment of women
%age women employees & how this has increased over the years.
Benefits provided to the women employees
Prevention of Sexual Harassment at the Workplace and constitution of related committees
Equal opportunity employer
Support to underprivileged community
CSR activities
Support to differently abled persons
%age employment provided
Accessibility arrangements for differently abled persons
Sarva Shiksha Abhiyan
Encouragement provided to key communities for education
National Solar Mission
Adoption of Roof top Solar energy collection.
Earnings through net metering
All employees having Bank account / Jan Dhan bank account, Aadhaar Card, Voter ID and PAN card. (%age for each)<br>

10 Benchmark Datasheets – Technical Category (Sr. No. 1-10) Suggested industry Benchmark datasheets-
It is a guideline for rating different types of industries
It may very from product to product & process to process
You may give 100% marks if data is matching / exceeding benchmark values<br>

11 Benchmark Datasheets – Technical Category (Sr. No. 11-24)<br>

12 Benchmark Datasheets – Technical Category (Sr. No. 25-37)<br>

13 Benchmark Datasheets – HR Category (Sr. No. 1 - 17)<br>

14 Benchmark Datasheets – HR Category (Sr. No. 18- 35)<br>

15 Assessment Scoring Guidelines A. Guidelines for marking theoretical questions, few examples- (ii) How company improves operational Excellence ? (10) (iii) What are the Benefits of Waste removal in your company (10) (i) Do you have a planning process for deploying vision, mission, strategies (e.g., Policy Deployment, Management by Objective, etc.)? (8)<br>

16 Assessment Scoring Guidelines (vii) Show one shining example of partnering with Customers /Suppliers (10) (iv) Show shining examples of Operational Excellence (10) (v) What is the role that CEO wants HR to perform in your company ? Please elaborate (10) (vi) How often does the Leadership team communicate with the employees ? (10)<br>

17 Assessment Scoring Guidelines Example 1 - Cost of poor Quality Trend… (or Internal Rejection / Rework) B. Guidelines for marking objective questions / charts, few examples- How much marks out of 10 you will give to Company A & Company B? You need to follow following 3 steps before finalizing your marks.
Step 1 : Look for trend … A is positive and B is negative , so your mind is inclined towards A Company to rate high.
Step 2 : Look for absolute values … Now you will find B company is far better than A ( as B is near to benchmark < 0.5 %)
Step 3 : Look for Product or its application or shop floor condition ( if required ) …
Suggested marks : A = 8-9, B= 8-9 While giving marks follow following steps-
Look for Trend (.. Zig –zag / positive / negative / stagnant)
Look for Absolute value with refer to benchmark value
Look for Shop floor condition / Gemba evidence
Product Complexity or its application
If any question is not applicable (e.g. warranty), give full marks<br>

18 Assessment Scoring Guidelines Example 2 – Number of accidents Trend… Example 3 – Warranty PPM Here Company A is making Inner body parts and Company B is making Brake shoes of car

Both company have Reducing Trend,
Also absolute values of B company is far better than A
But….. Look for Product application …
Suggested marks: A= 8 , B = 5 Both company have Reducing Trend,
But …. see the topic, it is accident, it should be zero.
Suggested marks: A = 5-6, B = 10 How much marks out of 10 you will give to Company A & Company B? How much marks out of 10 you will give to Company A & Company B?<br>

19 Assessment Scoring Guidelines Example 4 – 5 S Score… You need to see-
Trend (Company A- Positive, Company B- Negative)
Absolute value
Here Marks= based on Gemba visit

Suggested marks : A = 5-6 , B = 8-9 How much marks out of 10 you will give to Company A & Company B? Company A Company B Visit Gemba / shop floor<br>

20 Assessment Scoring Guidelines Example 5 – Employee satisfaction… No survey done For Employee related questions, check shop floor cleanliness , Toilet condition , Canteen hygiene and best way is to Check Absenteeism / Attrition levels, safety, strikes etc
And not the Survey trend …
Suggested marks : A = 6 , B = 9
Here Marks= based on other related parameters How much marks out of 10 you will give to Company A & Company B? Company A
Absenteeism > 10%,
Attrition > 4% Company B
Absenteeism < 5%,
Attrition B < 0.3% Example 6 – Training Man hours… Suggested marks : A = 8 , B = 9
Here Marks= based on Benchmark absolute values How much marks out of 10 you will give to Company A & Company B?<br>

21 Site Diagnosis Report Email Site Diagnosis Report on sakshi.karkamkar@acma.in or binny.tomy@acma.in After Site Diagnosis- Kindly send Site Diagnosis Report (request is to send in next 2 days after site diagnosis) as per MS Word category wise template -

Fill up Actual marks for 5 Areas
Fill up min. 5 ‘Major strengths’ and min. 5 ‘Areas for improvements’ for 5 Areas
Insert min. 5 Good photographs and 5 photographs requiring attention.
You may add additional points / Information after completing the expected report as per format .

The feedback shared in the report should be in line with application data & based on proper verification or validation during site visit. It needs to be discussed during the site visit too.<br>