Customer Survey Results Joint Engagement on the

Transcript:Customer Survey Results Joint Engagement on the:
Customer Survey Results Joint Engagement on the re-procurement of the RM3741 and RM3816 Commercial Agreements 5th September 2019 – 11:15 – 11:45 Brief introduction to CCS Joint pre market and engagement and why? Brief overview of survey results Joint engagement and next steps Aim of today's presentation We help organisations across the entire public sector save time and money on buying their everyday goods and services… Commercial expertise Supporting frontline services Significant savings Customer focused Bulk buying power Introducing Crown Commercial Service We aim to help our customers save £2 billion between 2016 and 2020 The areas we work in £520m savings by 2019/20 Technology digital future network services software technology products & services People employee services professional services workforce Buildings construction utilities & fuels workplace £520m savings by 2019/20 £420m savings by 2019/20 £540m savings by 2019/20 Corporate Solutions contact centres financial services fleet information content management marketing, communications & research travel 4 5 Introducing the Team Steering Board Sam Ulyatt (Director Buildings) John Welch (Deputy Director Construction) John Kenny (Deputy Director Workplace) Project Team (Estates) John Keller (Associate Commercial Specialist) Matthew Davies (Category Lead) Janine Nuttall (Category Lead) Richard Carter (Commercial Manager) Ben Hurford (Category Specialist) Project Team (Construction) Stuart D’Henin (Associate Commercial Specialist) Robert Bodell (Category Lead) Bonnie Wheatley (Commercial Manager) Ashley McAvoy (Category Specialist) Key External stakeholders Customers Suppliers Professional Bodies CCS Internal Stakeholders Digital Team Sourcing Team Call off team 6 Construction Professional Services (RM6165) An opportunity for change? Estate Management Services (RM6168) Joint CPS & EMS Framework Project Management & Full Design Team Services (RM3741) Estate Professional Services (RM3816) 7 8 Survey Results 9 10 11 Construction Professional Services 12 Construction Professional Services 13 Estate Management Services 14 Structure 15 16 17 18 Pricing 19 20 21 22 Next steps A further period of joint engagement will be undertaken which will include the following:- Customer and Supplier Workshop Individual Customer and Supplier Engagement sessions Webinars to communicate progress and updates Industry Day (inc customers) - October 2019 (details to follow) The market research results will help CCS shape the future commercial agreements. We are undertaking a review and presenting our findings and recommendations to our Steering Board next week. We will therefore shortly issue a lotting strategy for review and discussion as part of our continued engagement. What we will do next... 23 Timelines (dates are indicative) 2019 2021 2020 Joint market engagement commences