Financial Services Telco & Tech Providers
Description: Financial Services Telco Tech Providers Healthcare Services Life Sciences Public Sector Services Manufacturing Industry Solutions Customer Experience Technology Excellence Operational Excellence Hyperautomation Low-Code Employee
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slide1. Financial Services Telco & Tech Providers Healthcare Services & Life Sciences Public Sector Services Manufacturing Industry Solutions Customer Experience Technology Excellence Operational Excellence Hyperautomation & Low-Code Employee Experience Customer Service Mgmt Field Service Mgmt Order Mgmt IT Service Mgmt IT Operations Mgmt IT Asset Mgmt (SAM/HAM) Security Operations HR Service Delivery Workplace Services Health & Safety Legal Service Delivery Strategic Portfolio Mgmt Integrated Risk Mgmt Procurement Ops Mgmt ESG Mgmt & Reporting App Engine Automation Engine Enterprise Asset Mgmt App. Portfolio Mgmt Vault Clean Core for ERP Energy & Utilities Pricing Implementation best practices Customer Support Platform Security CxO Dashboards Training and Certification Customer’s Adoption Plan Useful Links Business Continuity Mgmt DevOps Vendor Risk Mgmt Service Catalog Knowledge Mgmt Service Level Mgmt CMDB / CSDM Survey and Assessments Flow Designer Adv Work Assignment Analytics and Insights Virtual Agent, NLU Predictive Intelligence User Experience Analytics Process mining Generative AI integration Admin Center Web UI & Mobile Builder Process Auto. Designer Reports and Dashboards Auto. Test Framework Subscription Mgmt Seamless upgrades Integration Hub Action Designer Instance data replication Import & Export Inbound Email Embedded Integrations PowerShell ACL & Roles LDAP Integration Instance Security Center Multi-factor authentication Antivirus Scanning Data Certification Domain Separation AI Search Admin & Configuration Now Intelligence Integration Services Security and Compliance Core Services One Data Model One Architecture on Non-Stop Cloud ServiceNow Impact Value Realization Interactive Capability Map Click on icons to learn more Omni-channel Engagement Customer Portal Email CTI/IVR Virtual Agent Live Chat Web Services (API) Employee Center Mobile App Workspaces Notifications Messaging/Chat Retail<br>
slide2. Customer Portal Email CTI/IVR Virtual Agent Live Chat Web Services Employee Center Mobile App Workspaces Notifications Messaging/Chat Adoption Plan for [Customer] Service Catalog Knowledge Mgmt Service Level Mgmt CMDB / CSDM Survey and Assessments Flow Designer Adv Work Assignment Analytics and Insights Virtual Agent, NLU Predictive Intelligence User Experience Analytics Process mining Generative AI integration Admin Center Web UI & Mobile Builder Process Auto. Designer Reports and Dashboards Auto. Test Framework Subscription Mgmt Seamless upgrades Integration Hub Action Designer Instance data replication Import & Export Inbound Email Embedded Integrations PowerShell ACL & Roles LDAP Integration Instance Security Center Multi-factor authentication Antivirus Scanning Data Certification Industry Solutions Domain Separation Customer Experience Technology Excellence Operational Excellence Hyperautomation & Low-Code Employee Experience Customer Service Mgmt Field Service Mgmt Order Mgmt IT Service Mgmt ITOM Visibility SW Asset Mgmt Security Operations HR Service Delivery Workplace Services Health & Safety Legal Service Delivery Strategic Portfolio Mgmt Integrated Risk Mgmt Procurement Service Mgmt ESG Mgmt & Reporting App Engine Automation Engine Enterprise Asset Mgmt App. Portfolio Mgmt Vault AI Search Clean Core for ERP Omni-channel Engagement Admin & Configuration Now Intelligence Integration Services Security and Compliance Core Services One Data Model One Architecture on Non-Stop Cloud Business Continuity Mgmt Click on icons to learn more ITOM Health ITOM Optimization HW Asset Mgmt Supply Lifecycle Mgmt Vendor Risk Mgmt ServiceNow Impact Value Realization Detailed Adoption Plan ïƒ Financial Services Telco & Tech Providers Healthcare Services & Life Sciences Public Sector Services Manufacturing Energy & Utilities Retail<br>
slide3. Adoption Plan for [Customer] (detailed) Agent Client Collector Site Reliability Operations Discovery Hardware Asset Mgmt Software Asset Mgmt Software Spend Detection Business Application Inventory Project & Portfolio Mgmt Demand Mgmt Resource Mgmt Security Incident Response Audit Mgmt Vendor Risk Mgmt Policy & Compliance Risk Mgmt Employee Document Mgmt HR Case Mgmt Workplace Case Mgmt Workplace Reservation Communities & Knowledge Mgmt Customer Case Mgmt Proactive Customer Service Operations Dynamic Scheduling and Dispatch Field Service Contractor Mgmt Dispatcher Workspace Planned Work Mgmt App Engine Mgmt Center App Engine Studio Playbook for CSM Contact Tracing Employee Health Screening Health & Safety Dashboard Workplace PPE Inventory Mgmt Employee Travel Safety Health & Safety Testing Vaccination Status Workplace Space Mapping Workspace Visitor Mgmt Investment Funding Agile Development Test Mgmt Health Log Analytics SAM Success Tracking Workforce Optimization Campaign Automation Listening Posts Employee Journey Mgmt Payment Operations Card Operations Loan Operations Document Processor IT Operations Mgmt Application Portfolio Mgmt Security
Operations Integrated Risk Mgmt HR Service Delivery Health & Safety Workplace Service Delivery Legal Service Delivery Field Service Mgmt Telco, Media & Technology Incident Mgmt Change Mgmt Asset and Cost Mgmt Continual Improvement Problem Mgmt Request Mgmt Release Mgmt ITSM/ DevOps Manufacturing License and cloud cost simulator Innovation Mgmt Business Continuity Mgmt Workplace Safety Mgmt Legal Request Mgmt Purchase and Receipt Automation Customer Data Engagement Messenger Targeted communications Work Order Mgmt Territory Planning Financial Services Ops Deposit Operations Financial Service Data Model Service Bridge Assurance Workflow Telco & Technology Provider Service Mgmt App Engine Delegated Development OT Manager Healthcare & Life Sciences Patient Support Services Pre-visit Mgmt EMR Operations Mgmt Healthcare Data Model Unlimited custom Apps and tables Automation Engine Integration Hub RPA Hub Unattended Robots Attended Robots Document Intelligence Manufacturing Process Mgr DevOps Change Velocity Privacy Mgmt Event Mgmt Vulnerability Response Public Sector Public Sector Digital Services Core OT Incident Mgmt Ent. Onboarding & Transitions Automation Center DevOps Config Enterprise Asset Mgmt Supplier Mgmt Workspace Procurement Case Mgmt Indoor Mapping Predictive AIOps Legal Matter Mgmt Legal Counsel Center Customer Experience Technology Excellence Operational Excellence Hyperautomation & Low-Code Employee Experience ESG Mgmt ESG Metric Definition ESG Workspace ESG Mgmt Constituent Experience Government agent experience Task Intelligence Intelligent CMDB Search Digital Portfolio Mgmt Roadmap Planning Timecards SaaS License Mgmt Supplier onboarding Supplier collaboration portal Supplier intelligence Data Loss Prevent. Inc. Response VR Patch Orchestration Service Mapping ITOM Governance IT Asset Mgmt Customer Service Mgmt Enterprise Asset Lifecycle Mgmt App Template Automation Discovery Order Mgmt Walk-up Experience Service Graph Connectors Firewall Audit Certificate Mgmt Tag Governance Content Library & Service Hardware Asset Lifecycle Mgmt Hardware Asset Reservation Hardware Content Library Enterprise Asset Inventory Mgmt Enterprise Asset Refresh Planning Metric Intelligence Enterprise Asset Mgmt CEO Dashboard CxO Dashboards CIO Dashboard Vault Platform Encryption & Vault ShoppingHub Procurement Operations Cloud Encryption with CLE Enterprise Database Encryption Full Disc Encryption Edge Encryption Operational Technology Mgmt. Operational Technology Strategic Portfolio Mgmt Clean Core for ERP ERP Customization mining Application Rationalization Technology Portfolio Mgmt Business Continuity Mgmt Click on icons to learn more Customer Portal Email CTI/IVR Virtual Agent Live Chat Web Services Employee Center Mobile App Workspaces Notifications Messaging/Chat Omni-channel Engagement Service Catalog Knowledge Mgmt Service Level Mgmt CMDB / CSDM Survey and Assessments Flow Designer Advanced Work Assignment Analytics and Insights Virtual Agent, NLU Predictive Intelligence User Experience Analytics Process mining Generative AI integration Admin Center Web UI & Mobile Builder Process Automation Designer Reports and Dashboards Automated Test Framework Subscription Mgmt Seamless upgrades Integration Hub Action Designer Instance data replication Import & Export Inbound Email Embedded Integrations PowerShell ACL & Roles LDAP Integration Instance Security Center Multi-factor authentication Antivirus Scanning Data Certification Domain Separation AI Search Admin & Configuration Now Intelligence Integration Services Security and Compliance Core Services One Data Model Scaled Agile Framework OT Visibility<br>
slide2. Customer Portal Email CTI/IVR Virtual Agent Live Chat Web Services Employee Center Mobile App Workspaces Notifications Messaging/Chat Adoption Plan for [Customer] Service Catalog Knowledge Mgmt Service Level Mgmt CMDB / CSDM Survey and Assessments Flow Designer Adv Work Assignment Analytics and Insights Virtual Agent, NLU Predictive Intelligence User Experience Analytics Process mining Generative AI integration Admin Center Web UI & Mobile Builder Process Auto. Designer Reports and Dashboards Auto. Test Framework Subscription Mgmt Seamless upgrades Integration Hub Action Designer Instance data replication Import & Export Inbound Email Embedded Integrations PowerShell ACL & Roles LDAP Integration Instance Security Center Multi-factor authentication Antivirus Scanning Data Certification Industry Solutions Domain Separation Customer Experience Technology Excellence Operational Excellence Hyperautomation & Low-Code Employee Experience Customer Service Mgmt Field Service Mgmt Order Mgmt IT Service Mgmt ITOM Visibility SW Asset Mgmt Security Operations HR Service Delivery Workplace Services Health & Safety Legal Service Delivery Strategic Portfolio Mgmt Integrated Risk Mgmt Procurement Service Mgmt ESG Mgmt & Reporting App Engine Automation Engine Enterprise Asset Mgmt App. Portfolio Mgmt Vault AI Search Clean Core for ERP Omni-channel Engagement Admin & Configuration Now Intelligence Integration Services Security and Compliance Core Services One Data Model One Architecture on Non-Stop Cloud Business Continuity Mgmt Click on icons to learn more ITOM Health ITOM Optimization HW Asset Mgmt Supply Lifecycle Mgmt Vendor Risk Mgmt ServiceNow Impact Value Realization Detailed Adoption Plan ïƒ Financial Services Telco & Tech Providers Healthcare Services & Life Sciences Public Sector Services Manufacturing Energy & Utilities Retail<br>
slide3. Adoption Plan for [Customer] (detailed) Agent Client Collector Site Reliability Operations Discovery Hardware Asset Mgmt Software Asset Mgmt Software Spend Detection Business Application Inventory Project & Portfolio Mgmt Demand Mgmt Resource Mgmt Security Incident Response Audit Mgmt Vendor Risk Mgmt Policy & Compliance Risk Mgmt Employee Document Mgmt HR Case Mgmt Workplace Case Mgmt Workplace Reservation Communities & Knowledge Mgmt Customer Case Mgmt Proactive Customer Service Operations Dynamic Scheduling and Dispatch Field Service Contractor Mgmt Dispatcher Workspace Planned Work Mgmt App Engine Mgmt Center App Engine Studio Playbook for CSM Contact Tracing Employee Health Screening Health & Safety Dashboard Workplace PPE Inventory Mgmt Employee Travel Safety Health & Safety Testing Vaccination Status Workplace Space Mapping Workspace Visitor Mgmt Investment Funding Agile Development Test Mgmt Health Log Analytics SAM Success Tracking Workforce Optimization Campaign Automation Listening Posts Employee Journey Mgmt Payment Operations Card Operations Loan Operations Document Processor IT Operations Mgmt Application Portfolio Mgmt Security
Operations Integrated Risk Mgmt HR Service Delivery Health & Safety Workplace Service Delivery Legal Service Delivery Field Service Mgmt Telco, Media & Technology Incident Mgmt Change Mgmt Asset and Cost Mgmt Continual Improvement Problem Mgmt Request Mgmt Release Mgmt ITSM/ DevOps Manufacturing License and cloud cost simulator Innovation Mgmt Business Continuity Mgmt Workplace Safety Mgmt Legal Request Mgmt Purchase and Receipt Automation Customer Data Engagement Messenger Targeted communications Work Order Mgmt Territory Planning Financial Services Ops Deposit Operations Financial Service Data Model Service Bridge Assurance Workflow Telco & Technology Provider Service Mgmt App Engine Delegated Development OT Manager Healthcare & Life Sciences Patient Support Services Pre-visit Mgmt EMR Operations Mgmt Healthcare Data Model Unlimited custom Apps and tables Automation Engine Integration Hub RPA Hub Unattended Robots Attended Robots Document Intelligence Manufacturing Process Mgr DevOps Change Velocity Privacy Mgmt Event Mgmt Vulnerability Response Public Sector Public Sector Digital Services Core OT Incident Mgmt Ent. Onboarding & Transitions Automation Center DevOps Config Enterprise Asset Mgmt Supplier Mgmt Workspace Procurement Case Mgmt Indoor Mapping Predictive AIOps Legal Matter Mgmt Legal Counsel Center Customer Experience Technology Excellence Operational Excellence Hyperautomation & Low-Code Employee Experience ESG Mgmt ESG Metric Definition ESG Workspace ESG Mgmt Constituent Experience Government agent experience Task Intelligence Intelligent CMDB Search Digital Portfolio Mgmt Roadmap Planning Timecards SaaS License Mgmt Supplier onboarding Supplier collaboration portal Supplier intelligence Data Loss Prevent. Inc. Response VR Patch Orchestration Service Mapping ITOM Governance IT Asset Mgmt Customer Service Mgmt Enterprise Asset Lifecycle Mgmt App Template Automation Discovery Order Mgmt Walk-up Experience Service Graph Connectors Firewall Audit Certificate Mgmt Tag Governance Content Library & Service Hardware Asset Lifecycle Mgmt Hardware Asset Reservation Hardware Content Library Enterprise Asset Inventory Mgmt Enterprise Asset Refresh Planning Metric Intelligence Enterprise Asset Mgmt CEO Dashboard CxO Dashboards CIO Dashboard Vault Platform Encryption & Vault ShoppingHub Procurement Operations Cloud Encryption with CLE Enterprise Database Encryption Full Disc Encryption Edge Encryption Operational Technology Mgmt. Operational Technology Strategic Portfolio Mgmt Clean Core for ERP ERP Customization mining Application Rationalization Technology Portfolio Mgmt Business Continuity Mgmt Click on icons to learn more Customer Portal Email CTI/IVR Virtual Agent Live Chat Web Services Employee Center Mobile App Workspaces Notifications Messaging/Chat Omni-channel Engagement Service Catalog Knowledge Mgmt Service Level Mgmt CMDB / CSDM Survey and Assessments Flow Designer Advanced Work Assignment Analytics and Insights Virtual Agent, NLU Predictive Intelligence User Experience Analytics Process mining Generative AI integration Admin Center Web UI & Mobile Builder Process Automation Designer Reports and Dashboards Automated Test Framework Subscription Mgmt Seamless upgrades Integration Hub Action Designer Instance data replication Import & Export Inbound Email Embedded Integrations PowerShell ACL & Roles LDAP Integration Instance Security Center Multi-factor authentication Antivirus Scanning Data Certification Domain Separation AI Search Admin & Configuration Now Intelligence Integration Services Security and Compliance Core Services One Data Model Scaled Agile Framework OT Visibility<br>