“Growing South Africa together for a capable and
Description: Growing South Africa together for a capable and ethical Public Service Department of Public Service and Administration (DPSA) 1 2022 Integrated Public Service Month BRANCH: Government Services Access Improvement INTRODUCTION Public
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slide1. “Growing South Africa together for a
capable and ethical Public Service” Department of Public Service and Administration (DPSA) 1 2022 Integrated Public Service Month
BRANCH: Government Services Access & Improvement<br>
slide2. INTRODUCTION Public Service Month (PSM) is celebrated annually during September as part of government’s Batho Pele Revitalisation Strategy which seeks to:
improve the morale of public servants;
identify service delivery challenges through participatory modalities;
facilitate improvements in the quality and efficiency of service delivery; and
deploy senior government officials to service delivery points through government’s Khaedu programme in order to identify service blockages and develop plans for corrective action.
PSM is coordinated across the three spheres of government to encourage service delivery improvement that is evidence-based and replicable in different setting.
Since 2019 the DPSA has played a leading role in coordinating the integration of various national events taking place during PSM.
As part of this leading role, the DPSA is presenting this report for the 2022 integrated PSM, which was celebrated from the 30 August to the 2nd of October 2022 under the theme: “Batho Pele revitalisation – Walking the Talk ”<br>
slide3. PSM FOCUS FOR 2022 Apart from government’s commemoration of 2022 focusing on the “Batho Pele revitalisation – Walking the Talk ”, the 2022 Public Service Month celebrations also had to take into account an important milestones in South Africa’s democratisation process, namely the 25th Anniversary of the Constitution as well as that of the Batho Pele initiative.
Against this broad background, the 2022 integrated PSM celebrations focused on the following key points:
Celebrating the 25th Anniversary of the South African Constitution;
Celebrating the 25th anniversary of Batho Pele;
Building the capability of the State through Public Service professionalisation and the development of effective systems;
Transformation, reform and innovations to improve the effectiveness and efficiency of service delivery through frontline service delivery monitoring;
Instilling ethical conduct in how public servants do their work;
Recommitting public servants to the philosophy of Batho Pele through the Revised Batho Pele Revitalisation Strategy.<br>
slide4. INTEGRATION AND CO-ORDINATION OF 2022 PSM Extensive consultative processes were undertaken with national and provincial government stakeholders to develop the month-long integrated PSM programme.
These consultations were held with departments through their respective Batho Pele and Service Delivery Improvement Coordinators to ensure the complete integration of all key national and provincial events hosted during the month of September.
The following national and provincial events were ultimately integrated into the final 2022 PSM programme:<br>
slide5. COMMUNICATION STRATEGY AND MEDIA CAMPAIGN The GCIS developed a IPSM Communication Strategy in partnership with DPSA to support and promote the implementation of the 2022 integrated IPSM programme. The strategy identified and utilised social media as an key method of interacting with participants before, during and after PSM events.
The main focus areas of the 2022 PSM Communications Strategy were as follows:<br>
slide6. COMMUNICATION STRATEGY AND MEDIA CAMPAIGN To foster integration of all PSM events, departments were encouraged to use the same branding on their PSM promotional material. The following logo was designed and used by all government departments to promote their respective PSM events:
The 2022 IPSM Communication Strategy generated included SABC squeeze backs and, count down news clocks; radio & TV interviews as well as key messaging<br>
slide7. COMMUNICATION STRATEGY AND MEDIA CAMPAIGN …..interviews CapricornFM- Mr Marcel Wilson on the launch of Public Service Month (01/09/22)
Radio Turf- DDG Vukela on the launch of Public Service Month (02/09/22)
SABC 404- DDG Vukela on the launch of Public Service Month (02/09/22)
Newzroom Afrika 405- DG Yoliswa Makhasi on the launch of the Public Service Month (02/09/22)
Radio Turf- Mr Emmanuel Kgomo on the launch of the Batho Pele Revitalisation Strategy (16/09/22)
Radio Turf- Ms Pleasure Matshego on the Ethics Week (19/09/22)
Newzroom Afrika 405- Dr Salomon Hoogenraad-Vermaak on Public servants moonlighting as municipal councillors (03/09/22)
ENCA- Mr Nyiko Mabunda on the SMS who do not meet requirements to be in their positions (05/09/22)
Capricorn FM- Dr Salomon Hoogenraad-Vermaak on Ethics Week in the public service (19/09/22)
Motsweding FM- Mr Emmanuel Kgomo on Public Service Month and service delivery (12/09/22)
Jozi FM- Dr Salomon Hoogenraad-Vermaak on Ethics Week in the public service (20/09/22)
Newzroom Afrika 405– Dr Salomon Hoogenraad-Vermaak on Local government Ethics debate (20/09/22)<br>
slide8. KEY MESSAGES The key messages that were communicated by government department during the 2022 integrated PSM celebrations were as follows:<br>
slide9. VALUE ADD OF THE 2022 IPSM PROGRAMME The value add of the 2022 integrated PSM programme can be show cased as follows:
The programme was implemented over a five-week period (30th August to 2nd October 2022) through a hybrid of virtual/physical engagements
Public Servants were made aware of what it entails to serve through the various events hosted during the programme
PSM was launched by the Minister for Public Service and Administration, supported by the Deputy Minister supported by the Department of Justice at Freedom Park
The Acting MPSA indicated that the integrated approach to Public Service Month is important as it enables the ethos of Batho Pele to permeate through our country’s entire public administration system<br>
slide10. VALUE ADD OF THE 2022 IPSM PROGRAMME The programme was implemented by National, Provincial and Local Government spheres
The commitment by Public servants to serve was strengthened
The IPSM programme integrated all the Public Service activities taking place in the month of September. Executive Authorities of the all national departments hosting government events
The public are made aware of the efforts by Public Servants to address their service delivery needs
DPME participated country wide through the DPME monitoring week where DG were deployed to the Coalface of service delivery
The exposure of DGs leads to better service delivery at the frontline<br>
slide11. VALUE ADD OF THE 2022 IPSM PROGRAMME The Batho Pele Indaba was held on 16 September 2022
The session confirmed that the revised BP revitalisation strategy is focused on evaluating progress made in transforming the public service, taking stock of the challenges experienced and charting the way forward as the government endeavour to strengthen the Batho Pele principles
Batho Pele Walkie Talkie
Showcased that public servants care. At the Cyril Clarke Secondary School in Nelspruit-Mataffin trees were planted at the school and donations donated by public servants were handed over to disadvantaged learners<br>
slide12. Lessons Learnt PSM brings Government closer to the people – the targeted approach of PSM ensures maximum visibility and access to public services
Leads to improved service delivery – the deployment of senior management to frontline service points results in improved service delivery due to on-the-spot interventions where service blockages are experienced
Improves access to services – decisions related to frontline service points are expedited due to the presence of senior management and executive authorities at these points, subsequently resulting in improved service delivery
Online Platforms increase accessibility for public servants - The hybrid delivery of the 2022 integrated PSM programme increased accessibility for public servant participants whose tools of trade include internet access to a computer<br>
slide13. Key lesson learnt Public Servants are eager to be engaged throughout the year
The general feedback from public servants during PSM reflected an appreciation for the fact that their hard work is recognised and celebrated. However, there is a strong sentiment that more opportunities should be created for recognition, learning and sharing, and showcasing good practices in the Public Service throughout the year and not only during September.<br>
slide14. Immediate impact of the IPSM Made public servants aware of the Revised Batho Pele Revitalisation Programme – lead to improved service delivery
Exposed DG and Senior officials to the coalface of service delivery (aligned to DDM) through the DPME monitoring week
Enhanced the morale as well as health and wellness through initiatives such as the Batho Pele Walkie Talkie
Improved awareness and focus on ethics / anti corruption initiatives<br>
slide15. KEY FINDINGS<br>
slide16. KEY FINDINGS<br>
slide17. CONCLUSION Public Service Month is celebrated annually during the month of September.
It seeks to build good ethics, morale, pride and professionalism in terms of how public servants do their work of delivering quality services in a citizen-centred manner.
There is however a very strong call to celebrate Public Service month throughout the year.
The initial lessons emanating from the development, implementation and analysis of the 2022 integrated Public Service Month shows that virtual engagements are beneficial for most public servants with access to online platforms, but that the majority of citizens benefit from direct engagements with public servants and their elected principals.<br>
slide18. THANK YOU 18<br>
capable and ethical Public Service” Department of Public Service and Administration (DPSA) 1 2022 Integrated Public Service Month
BRANCH: Government Services Access & Improvement<br>
slide2. INTRODUCTION Public Service Month (PSM) is celebrated annually during September as part of government’s Batho Pele Revitalisation Strategy which seeks to:
improve the morale of public servants;
identify service delivery challenges through participatory modalities;
facilitate improvements in the quality and efficiency of service delivery; and
deploy senior government officials to service delivery points through government’s Khaedu programme in order to identify service blockages and develop plans for corrective action.
PSM is coordinated across the three spheres of government to encourage service delivery improvement that is evidence-based and replicable in different setting.
Since 2019 the DPSA has played a leading role in coordinating the integration of various national events taking place during PSM.
As part of this leading role, the DPSA is presenting this report for the 2022 integrated PSM, which was celebrated from the 30 August to the 2nd of October 2022 under the theme: “Batho Pele revitalisation – Walking the Talk ”<br>
slide3. PSM FOCUS FOR 2022 Apart from government’s commemoration of 2022 focusing on the “Batho Pele revitalisation – Walking the Talk ”, the 2022 Public Service Month celebrations also had to take into account an important milestones in South Africa’s democratisation process, namely the 25th Anniversary of the Constitution as well as that of the Batho Pele initiative.
Against this broad background, the 2022 integrated PSM celebrations focused on the following key points:
Celebrating the 25th Anniversary of the South African Constitution;
Celebrating the 25th anniversary of Batho Pele;
Building the capability of the State through Public Service professionalisation and the development of effective systems;
Transformation, reform and innovations to improve the effectiveness and efficiency of service delivery through frontline service delivery monitoring;
Instilling ethical conduct in how public servants do their work;
Recommitting public servants to the philosophy of Batho Pele through the Revised Batho Pele Revitalisation Strategy.<br>
slide4. INTEGRATION AND CO-ORDINATION OF 2022 PSM Extensive consultative processes were undertaken with national and provincial government stakeholders to develop the month-long integrated PSM programme.
These consultations were held with departments through their respective Batho Pele and Service Delivery Improvement Coordinators to ensure the complete integration of all key national and provincial events hosted during the month of September.
The following national and provincial events were ultimately integrated into the final 2022 PSM programme:<br>
slide5. COMMUNICATION STRATEGY AND MEDIA CAMPAIGN The GCIS developed a IPSM Communication Strategy in partnership with DPSA to support and promote the implementation of the 2022 integrated IPSM programme. The strategy identified and utilised social media as an key method of interacting with participants before, during and after PSM events.
The main focus areas of the 2022 PSM Communications Strategy were as follows:<br>
slide6. COMMUNICATION STRATEGY AND MEDIA CAMPAIGN To foster integration of all PSM events, departments were encouraged to use the same branding on their PSM promotional material. The following logo was designed and used by all government departments to promote their respective PSM events:
The 2022 IPSM Communication Strategy generated included SABC squeeze backs and, count down news clocks; radio & TV interviews as well as key messaging<br>
slide7. COMMUNICATION STRATEGY AND MEDIA CAMPAIGN …..interviews CapricornFM- Mr Marcel Wilson on the launch of Public Service Month (01/09/22)
Radio Turf- DDG Vukela on the launch of Public Service Month (02/09/22)
SABC 404- DDG Vukela on the launch of Public Service Month (02/09/22)
Newzroom Afrika 405- DG Yoliswa Makhasi on the launch of the Public Service Month (02/09/22)
Radio Turf- Mr Emmanuel Kgomo on the launch of the Batho Pele Revitalisation Strategy (16/09/22)
Radio Turf- Ms Pleasure Matshego on the Ethics Week (19/09/22)
Newzroom Afrika 405- Dr Salomon Hoogenraad-Vermaak on Public servants moonlighting as municipal councillors (03/09/22)
ENCA- Mr Nyiko Mabunda on the SMS who do not meet requirements to be in their positions (05/09/22)
Capricorn FM- Dr Salomon Hoogenraad-Vermaak on Ethics Week in the public service (19/09/22)
Motsweding FM- Mr Emmanuel Kgomo on Public Service Month and service delivery (12/09/22)
Jozi FM- Dr Salomon Hoogenraad-Vermaak on Ethics Week in the public service (20/09/22)
Newzroom Afrika 405– Dr Salomon Hoogenraad-Vermaak on Local government Ethics debate (20/09/22)<br>
slide8. KEY MESSAGES The key messages that were communicated by government department during the 2022 integrated PSM celebrations were as follows:<br>
slide9. VALUE ADD OF THE 2022 IPSM PROGRAMME The value add of the 2022 integrated PSM programme can be show cased as follows:
The programme was implemented over a five-week period (30th August to 2nd October 2022) through a hybrid of virtual/physical engagements
Public Servants were made aware of what it entails to serve through the various events hosted during the programme
PSM was launched by the Minister for Public Service and Administration, supported by the Deputy Minister supported by the Department of Justice at Freedom Park
The Acting MPSA indicated that the integrated approach to Public Service Month is important as it enables the ethos of Batho Pele to permeate through our country’s entire public administration system<br>
slide10. VALUE ADD OF THE 2022 IPSM PROGRAMME The programme was implemented by National, Provincial and Local Government spheres
The commitment by Public servants to serve was strengthened
The IPSM programme integrated all the Public Service activities taking place in the month of September. Executive Authorities of the all national departments hosting government events
The public are made aware of the efforts by Public Servants to address their service delivery needs
DPME participated country wide through the DPME monitoring week where DG were deployed to the Coalface of service delivery
The exposure of DGs leads to better service delivery at the frontline<br>
slide11. VALUE ADD OF THE 2022 IPSM PROGRAMME The Batho Pele Indaba was held on 16 September 2022
The session confirmed that the revised BP revitalisation strategy is focused on evaluating progress made in transforming the public service, taking stock of the challenges experienced and charting the way forward as the government endeavour to strengthen the Batho Pele principles
Batho Pele Walkie Talkie
Showcased that public servants care. At the Cyril Clarke Secondary School in Nelspruit-Mataffin trees were planted at the school and donations donated by public servants were handed over to disadvantaged learners<br>
slide12. Lessons Learnt PSM brings Government closer to the people – the targeted approach of PSM ensures maximum visibility and access to public services
Leads to improved service delivery – the deployment of senior management to frontline service points results in improved service delivery due to on-the-spot interventions where service blockages are experienced
Improves access to services – decisions related to frontline service points are expedited due to the presence of senior management and executive authorities at these points, subsequently resulting in improved service delivery
Online Platforms increase accessibility for public servants - The hybrid delivery of the 2022 integrated PSM programme increased accessibility for public servant participants whose tools of trade include internet access to a computer<br>
slide13. Key lesson learnt Public Servants are eager to be engaged throughout the year
The general feedback from public servants during PSM reflected an appreciation for the fact that their hard work is recognised and celebrated. However, there is a strong sentiment that more opportunities should be created for recognition, learning and sharing, and showcasing good practices in the Public Service throughout the year and not only during September.<br>
slide14. Immediate impact of the IPSM Made public servants aware of the Revised Batho Pele Revitalisation Programme – lead to improved service delivery
Exposed DG and Senior officials to the coalface of service delivery (aligned to DDM) through the DPME monitoring week
Enhanced the morale as well as health and wellness through initiatives such as the Batho Pele Walkie Talkie
Improved awareness and focus on ethics / anti corruption initiatives<br>
slide15. KEY FINDINGS<br>
slide16. KEY FINDINGS<br>
slide17. CONCLUSION Public Service Month is celebrated annually during the month of September.
It seeks to build good ethics, morale, pride and professionalism in terms of how public servants do their work of delivering quality services in a citizen-centred manner.
There is however a very strong call to celebrate Public Service month throughout the year.
The initial lessons emanating from the development, implementation and analysis of the 2022 integrated Public Service Month shows that virtual engagements are beneficial for most public servants with access to online platforms, but that the majority of citizens benefit from direct engagements with public servants and their elected principals.<br>
slide18. THANK YOU 18<br>