IT Strategy Review March 2014 This presentation

Transcript:IT Strategy Review March 2014 This presentation:
IT Strategy Review March 2014 This presentation contains a review of the implementation of the UCD IT Strategy 2009-2013, covering: The background and context to the strategy User feedback post implementation based on survey and focus group material Project and programme record of IT implementations and current status input from senior IT staff Impact assessment including SWOT analysis Background & Context to the IT Strategy INTERNAL Large growth in IT service use in UCD Reduction in budget of circa 7% p.a. Tech staff attrition to external posts (IT Services 26 leavers, 12 joiners since 2008) Very high user adoption of services – UCD Connect & Blackboard Out-sourcing of major services – Google, Blackboard & Helpdesk Modularisation “Horizons” program Internationalisation of UCD Growth of Post-Grad & Research Campus Expansion & New buildings EXTERNAL Cloud platforms (& utility IT) Social Media platforms Consumerisation of IT Smart phones & tablets “Big Data” trends MOOCs & on-line courses Inter-Institutional Collaboration Shared service developments Economic downturn Increased competition Information demand for planning and accountability Service Growth - The number of wireless users on the network has grown massively since 2007 – from equal wired/wireless, to 5 x times more wireless. The total devices on the network in a given month is now over 60,000 In the same period the overall UCD budget spend on IT has decreased by 25% from 11.4 mil Euro in 2008 to 8.5 mil Euro in 2014. Profile of Investment & Performance User Feedback – UCD Staff Amárach Report “Review how UCD staff interact with IT services” Overall satisfaction with IT services is high among stakeholders. For services which are used regularly and everyday satisfaction is very high. (90% satisfied) Across the board stakeholders felt that the organisation was well up to date in terms of technology and updating it’s systems. 99% of stakeholders identified reliability as being the most important aspect of IT services Access to face to face support (41%) and 24 hour access to services (60%) are two areas where stakeholders felt that IT services were performing least well IT Satisfaction Level - survey User Feedback – Research Foresight A study with focus group was carried out by the Research Office in Oct 2013 Future Requirements The need for more advanced services was identified, suggesting Research requirements are moving to a new level Expert advisory services - Three areas of need were identified – GIS, Digital Arts &